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  • 270. Re: MacBook Pro Logic Board Failure
    RakSingh1 Level 1 Level 1 (0 points)

    I got the dianosis of my MBP back. It was determined that my logic board was "defective" and they want DKK 5500 (I live in Denmark) to fix it... That's about $950!!! I guess the word "defective"could be a translation error as it suggests there could be a pre-existing problem with the Logic board/graphics card.

     

    What I really need to know is can the problem with the GPU directly causes the logic board to fail/break? Apple's admission in the statement, in my previous post. only declares that the GPU is faulty,not that this will cause a potential problem for the logic board. Have apple ever admitted to this direct link?

     

    I'm going to call them tomorrow to determoine exactly which Diagnostics they've run, and if they haven't already, I'll insist on the VST being carries out. What does VST stand for and what does it actually check?

     

    Any help would be greatly appreciated.

     

    Thanks.

  • 271. Re: MacBook Pro Logic Board Failure
    anasoares Level 1 Level 1 (0 points)

    The GPU can cause a short in the logic board, so yes. In this cases, Apple will not assume responsability, because they assume the problem is the logic board even so this problem was caused by the GPU.

     

    Explained here: http://www.mobilemag.com/2011/04/12/confirmed-apple-policy-fails-to-determine-el igibility-of-macbook-pro-nvidia-gpu-problems/

  • 272. Re: MacBook Pro Logic Board Failure
    r100 Level 1 Level 1 (35 points)

    I have just come back from the Geneva Apple Storre where a "Genious" tested my MBP2008 with a harddisk sized USB device. The conclusion is a faulty Logicboard. I have been in a loop with Apple over the question about the influence of a faulty NVIDIA chip on the motherboard but all I have got is mutism.

     

    The "Genious"couldn't carry the case further because the test didn't return the proper results for him to do so.

     

    I also got the "You know, computers do fail..." line...

     

    So, If anyone can give me some advice on how to proceed from here I would be thankful. I'm so pi**ed off by this I get the feeling Apple is trying to keep me in this loop until the extended warranty is terminated...

     

    So **** frustrating that à 2000+ $ computer fails like a no name PC. Also, knowing that so many others are experiencing the same symptoms with a completely unconsistent reaction from Apple.

     

    Thankk's

     

    APPLE ARE YOU READING THIS THREAD ?

  • 273. Re: MacBook Pro Logic Board Failure
    Keith Walsh Level 1 Level 1 (15 points)

    "APPLE ARE YOU READING THIS THREAD ?"

     

    In general no they are not, unless you specifically direct someone from Applecare to look at this thread.

     

    Apple really has dropped the ball big time on this issue. It is clear that the boards on virtually all 2007 and maybe 2008 MBP's with these Nvidia chips are failing.

     

    Apple's approach to dealing with this has been only partly effective at best since they are only willing to fix machines on which you can run their software test.

     

    Yet huge numbers of machine are showing board failures that prevent the test from being run as the machines can't boot.

     

    What Apple needs to understand is that the customer does not care why their machines fail. It's not relevant. The point is that they all (or virtually all ) fail.

     

    That is what needs to be addressed.

     

    I was able to get mine repaired for free (with considerable effort, see my earlier posts for details) but most people are being stuck with expensive broken machines despite it being clear these computers having an extraordinarily high failure rate.

  • 274. Re: MacBook Pro Logic Board Failure
    anasoares Level 1 Level 1 (0 points)

    Keith, I've tried the same you did. Called Apple CRelations Department, and all I got was a big "No" and when I told about this thread and about people's success they said you guys here were lying... still got my mac dead, and i'm not paying $900... glad you were lucky!

  • 275. Re: MacBook Pro Logic Board Failure
    Keith Walsh Level 1 Level 1 (15 points)

    No people are not lying, just getting very inconsistant customer service. I don't know if it helped that I'm a long time customer who bought a small fortune in Apple gear but if i got the treatment that many people are getting i would move on from Apple.

     

    I know Apple is a giant company now but it's this kind of thing that will come back to bite them in the long term,

     

    If one group of customers is getting such poor service I imagine they are not the only ones.

  • 276. Re: MacBook Pro Logic Board Failure
    markfromrothwell Level 1 Level 1 (0 points)

    I'm in Australia - My 15 inch MBP that I purchased new in 2008 suffered the dreaded logic board failure last Sunday. I'm not happy that I paid so much for the computer and got 4 years out of it. The genius at the apple store said to me that it is geting pretty old now. The Apple store want $800 to fix it. My old HP laptop that I bought in 2005 is still going strong. Not sure that I will buy another MBP now - too expensive with no additional quality in the product. This appears to be a common failure with this model at around the 4 year mark. Not good value for money APPLE !!!

     

    PS APPLE - I'm not lying but I'm very angry with your crap MBP components

  • 277. Re: MacBook Pro Logic Board Failure
    RakSingh1 Level 1 Level 1 (0 points)

    In the end I ended up having to write to the tech department of the apple store to find out exactly how they had tested my MBP. This is the response I got:

     

    "On this model, we always test for defective graphics card, which Apple has an extended quality program for. Although this test did not produce a result for your unit.

     

    Instead we have found that the issue is related to simply not being able to pass the initial POST-test (boot chime). Also the unit does not register when no memory is installed, which indicates that the unit 'dies' before initial testing is completed. This is a logic board issue, and a replacement of the logic board is needed to solve the issue."

     

    Are the results of this "test" true/fair?

    It sounds as if the at least the opened up the RAM cover... But it doesn't mean they went any further

    Looks like their "initial post-test" was just pushing the power button and waiting to hear if there was a chime when booting up... I could have told them that without them touching the thing!

    If someone could give me feedback on this reponse and suggest how i could proceed, that would be great.

     

    Thanks.

  • 278. Re: MacBook Pro Logic Board Failure
    Shootist007 Level 6 Level 6 (16,640 points)

    RakSingh1 wrote:

     

    In the end I ended up having to write to the tech department of the apple store to find out exactly how they had tested my MBP. This is the response I got:

     

    "On this model, we always test for defective graphics card, which Apple has an extended quality program for. Although this test did not produce a result for your unit.

     

    Instead we have found that the issue is related to simply not being able to pass the initial POST-test (boot chime). Also the unit does not register when no memory is installed, which indicates that the unit 'dies' before initial testing is completed. This is a logic board issue, and a replacement of the logic board is needed to solve the issue."

     

    Are the results of this "test" true/fair?

    It sounds as if the at least the opened up the RAM cover... But it doesn't mean they went any further

    Looks like their "initial post-test" was just pushing the power button and waiting to hear if there was a chime when booting up... I could have told them that without them touching the thing!

    If someone could give me feedback on this reponse and suggest how i could proceed, that would be great.

     

    Thanks.

    Simple answer is It Is the Graphic card that has caused the unit to fail. Apple will never admit that but if you search for this problem they are all related to the bad graphic chip. It the system will not POST they can not run any tests. No test = no warranty service no matter what the REAL cause is.

     

    If you also search for Baking, that is right BAKING, the Logic board you will find many that have actually Baked there MBP logic boards in a regular Oven and they have come back to life. That is because the Baking re-flows the solder that has failed in the graphic chip and surrounding logic board.

     

    Anther simple fact is you are SOL as far as Apple is concerned.

  • 279. Re: MacBook Pro Logic Board Failure
    laundry bleach Level 5 Level 5 (6,880 points)

    I would be very reluctant to "bake" any part of a MBP. There is a reason for the operation temperatures - 50° to 95° (10° to 35° C) - given for this machine, and ignoring them may result in damage to it or the release of possible dangerous fumes. Ignore at your own risk.

  • 280. Re: MacBook Pro Logic Board Failure
    Shootist007 Level 6 Level 6 (16,640 points)

    laundry bleach wrote:

     

    I would be very reluctant to "bake" any part of a MBP. There is a reason for the operation temperatures - 50° to 95° (10° to 35° C) - given for this machine, and ignoring them may result in damage to it or the release of possible dangerous fumes. Ignore at your own risk.

     

    Operating temps are 80°-200°+/- F (35/40-100+/- C).

     

    Simple fact is if Apple won't fix it, It is DEAD. So there is NO loss baking it.

  • 281. Re: MacBook Pro Logic Board Failure
    laundry bleach Level 5 Level 5 (6,880 points)

    And if you release some nasty chemical while baking it you might be just as dead.

     

    My operating temperatures are taken from the tech specs page.

  • 282. Re: MacBook Pro Logic Board Failure
    patrickt010 Level 1 Level 1 (0 points)

    Same thing happened to me $210 for new controller $100 for the repair. Want this on the thread hoping Apple eventually mans up and refunds everyone who had this problem.

  • 283. Re: MacBook Pro Logic Board Failure
    Reddogmamma Level 1 Level 1 (0 points)

    I have a 2007 Macbook Pro which started to have problems back in February and I was devastated because I knew it was out of Apple Care warranty.  Initially graphics flickering and then in the end wouldn't boot past the whirling clock. I found some forums that mentioned the Nvidia graphics card issues that sounded like the problems I was having.  First off, I phoned Apple technical department and was told by a tech and then his supervisor in no uncertain terms that firstly I was out of warranty, Apple Care had expired and the 4 year Nvidia "warranty" on the graphics card had also expired back in November 2011, so I would have to pay to have the problem fixed myself.  Well, I don't have the cash to pay for the repairs, or to buy a new Apple product and was extremely angry that I considered Apple were doing the wrong thing by me, when Nvidia are forking out to fix the issue anyway.  I was so incensed I was planning on never purchasing another Apple product ever again.  However, very fortunately, I persisted.  This time I got a different tech who put me straight through to Apple Care and a my new best friend, Andrew, who told me to take it to an Apple certified repairer (I don't have a Mac Shop near me) to have it tested and if it showed that it was a fault with the graphics card, they would authorise for it to be repaired with no expense to me.  This took a couple of weeks, and the first time my techs spoke to their techs the response was again that it was too late, but one more quick email to my mate Andrew at Apple Care and all was sorted out.  I haven't got my MacBook Pro back yet, but have heard that the part has been ordered and have confirmation that I'll not be out of pocket.

     

    The moral of this story is don't give up.  Talk to Apple Care and be persistent.

  • 284. Re: MacBook Pro Logic Board Failure
    Desert_Mountains Level 1 Level 1 (0 points)

    Logic Board failed on my old iBook, and they wanted $1000 for parts and repair, which led me to buy my current 07 MBP for less money, ripped out the iBook HD and is still runnin strong as an external. And right now I feel like the 07 is pushin the limits on hardware, the processor just can't handle the onslaught of new software and updates.

     

    Honestly I feel pretty good lasting 5 years, but my MBP now overheats all the time, likes to shut down far too frequently, I have a feeling I'm gonna have a new external HD soon...

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