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MacBook Pro Logic Board Failure

483713 Views 1,307 Replies Latest reply: Apr 19, 2014 7:22 AM by G309903 RSS Branched to a new discussion.
  • RakSingh1 Calculating status...
    Currently Being Moderated
    May 24, 2012 5:26 AM (in response to Shootist007)

    Is it possible for Apple to test if the GPU is/isn't faulty?

    I just got a further response from the apple store.to my assertion thath the GPU was to blame for my logic bopard failing:

    "The test only produce a result if the GPU is faulty. It did not produce a result in your case, so the GPU is not the cause of the issue."

     

    Is this possible?

     

    Thanks

  • Shootist007 Level 6 Level 6 (16,640 points)
    Currently Being Moderated
    May 24, 2012 5:30 AM (in response to RakSingh1)

    RakSingh1 wrote:

     

    Is it possible for Apple to test if the GPU is/isn't faulty?

    I just got a further response from the apple store.to my assertion thath the GPU was to blame for my logic bopard failing:

    "The test only produce a result if the GPU is faulty. It did not produce a result in your case, so the GPU is not the cause of the issue."

     

    Is this possible?

     

    Thanks

    If you read the replies to this thread you will see that in all cases the faulty GPU is the cause of the Logic board failures. But Apple will NOT admit it. They are simply screwing all their customers. You are one of them, how does it feel.

  • JoeyR Level 6 Level 6 (8,275 points)
    Currently Being Moderated
    May 24, 2012 7:08 AM (in response to RakSingh1)

    Is it possible for Apple to test if the GPU is/isn't faulty?

     

    http://gigaom.com/apple/is-apple-blind-to-nvidia-related-macbook-pro-failures/

  • r100 Level 1 Level 1 (35 points)
    Currently Being Moderated
    May 24, 2012 7:18 AM (in response to Keith Walsh)

    just sold mine for spare parts...It just got too frustrating and time consuming to talk to those formatted and arrogant "geniouses" in the geneva store. Man it is just like going to McDonalds now a days....

     

    My respect for the Company thas fallen quite a bit especially after it accused its clients of beeing liars.. that is outragious given the facts.

     

    Bottom line is Apple doesn't stand behind its promises of having superior computers and the best customer care on the planet.. on the outside certainly they are shiny and well designed, on the inside in fact, the new ones are very nice too... but that is what you pay for.. Design.. but realiability and pride in a good product are no more than words in this case... the only constant is the high price.. This Designer hardware failed just like you would expect a low grade PC to fail. And that is what I think of Apple right now, low grade PC in a fancy dress.

     

    Courage to those who persist..

  • Yolzi Calculating status...
    Currently Being Moderated
    Jun 2, 2012 8:33 AM (in response to Keith Walsh)

    Same issues here- I have an late 2008 MBP. Last year it seems my problems began when the actual screen started splitting apart at the hinges - it was so bizarre. I took it in and the repair guys were dumbfounded- they had never seen anything like it and they could see that it had not been manhandled. So they fixed it for free- but when I got it back the replaced screen had a fuzzy strip on the right side. It would go on and off.

     

    Then two weeks ago the fan started screeching and the screen turned black- it refused to go on. Took it back once again and am being told that it is the Logic board- it was quoted at being R7200($1000)). After seeing these posts I can't possibly pay for the repair as the problem is so widepsread. And it seems to have plagued MBP bought around the same time (mid 2007- late 2008 models)

     

    We should start a revolt- APPLE UK has turned the request to replace my logic board for free - so Im taking them to court . These posts are going to help a great deal.

  • thebhoydave1888 Calculating status...
    Currently Being Moderated
    Jun 5, 2012 5:26 AM (in response to Keith Walsh)

    Hi All,

     

    This is a good luck story. Please read. Please don't give up!

     

    My MBP (2.4GHz Intel Core 2 Duo) began behaving erratically about 1 year ago.

    It started with phantom keys remaining held, the trackpad freezing, cursor jumping to random places when typing emails etc.

    At the time I thought not much of it. Only the trackpad freezing was of any frustration.

    A restart would clear it. Then 2 restarts per day. Then 5. Then 10...

    This was when I started looking around these parts for anyone with similar issues.

    A few did help.

    I even took to placing some tape over a ribbon cable beneath the battery... which actually seemed to help for a time.

    Then I had a complete meltdown.

     

    This is when I first became aware of "the NVIDIA issue".
    Armed with the information gleaned from these pages<>

    I made my 1st call to customer service.

     

    <

    http://www.mobilemag.com/2011/04/12/confirmed-apple-policy-fails-to-determine-el igibility-of-macbook-pro-nvidia-gpu-problems/

    http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-is-in/

    https://discussions.apple.com/thread/2675881?start=270&tstart=0

    >

     

    I was initially told that my warranty had expired & that I would need to purchase the honour.
    When I mentioned the NVIDIA issue - this got me through the gates.
    I was aware of the extended 4 year warranty.

    Then I was told my machine was 4 years 2 months old.
    "I'm sorry we can't help you" was my first reply.
    I asked to speak with a senior tech.

    He was slightly more genial, however, he said this was policy, 4 years had expired, I would have to pay for the repair myself.
    I found this unacceptable as my machine had clearly been failing within the 4 years.

    And... in actual fact, if you want to get pedantic about the wording of the Apple press release (which I did) :-

     

    "If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within four years of the original date of purchase, a repair will be done free of charge, even if your MacBook Pro is out of warranty."

     

    Quite clearly my NVIDIA graphics processor did fail within four years. The wording of the above covers me legally.

     

    So... I was being brushed aside.
    I asked to be transferred to CR.

    I went through the whole sorry story again.

     

    Did I mention I am in Japan?
    "Well, Mr X... we might be able to make an exception if you were in the states"


    This blew my mind.
    What!? I asked for her personal email, the emails of her boss.

     

    This was the door opening needed & from this moment on I refused to take no for an answer.

     

    First, I had to establish if, in actual fact, my machine was suffering from the NVIDIA issue, because at this stage nothing was confirmed!

    With no Apple Store within 400k I sent it to a AASP.
    2 days later they confirmed that it failed the GPT Test & I would require a new logic board.

     

    I called back my senior tech in the US... leaving message after message - no reply.
    I went back to the start.

    I dealt again with a tech, senior tech then CR again.

    "We cannot help you... try calling CR in Japan"

     

    At this point I nearly gave up.

     

    I don't speak Japanese.

    My wife called for me. I found that they have a English tech dept.

    I spoke with a tech. Getting the same party line.

    This time it wasn't possible to speak with CR because no-one in this department speak English.

    They did however, say they would refer me to an English speaking CR in Singapore.

     

    Here came the breakthrough.

     

    She said right from the start "If this is a NVIDIA issue I can help you. Anything more than this I cannot."

     

    She asked to be sent all my information.

     

    I sent her a detailed report (much like this one) with links to threads on this very page & my diagnosis report from the AASP.


    She asked for 2 days to look into my case.

    She then emailed me asking for a time to call.

     

    During this very short phone call she told me that she had obtained a repair code & that my machine would be repaired free of charge.

     

    I received my machine back today.

    This is the first email I've written.

     

    If anyone reading this is having the same trouble.
    Stick to your guns.

    You have done nothing wrong.

    This is Apple's problem.
    They MUST fix it.

     

     

    Good luck

     

    <Edited by Host>

  • dmd25 Calculating status...
    Currently Being Moderated
    Jun 5, 2012 7:14 AM (in response to thebhoydave1888)

    Thank you so much for taking the time to write down your problem and solution! I just posted yesterday that our daughter's MBP has this issue and we are over 4 years from purchase.  I came to the support community to see if anyone else had this issue over four years from purchase--wondering if it was worth pursuing.  The discussion got sidetracked by what I thought was an incredibly rude poster (totally misreading me and telling me how I was going to respond)--I am thrilled to read your post today and will indeed pursue this issue.  I may not get the same result you did but I will indeed pursue it.

     

    Thanks again for taking the time to post about your experience! Glad you got your computer fixed! 

  • dmd25 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 5, 2012 7:17 AM (in response to thebhoydave1888)

    Also---will you tell me who you called (not the exact person, obviously, but the number, department, etc.)? Any information would be great.

     

    Thanks!

  • thebhoydave1888 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 5, 2012 3:59 PM (in response to dmd25)

    Hi dmd25,

     

    Email me direct & I will send you some details.


    Cheers

  • thebhoydave1888 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 5, 2012 4:01 PM (in response to Keith Walsh)

    Why would the host remove my case number & personal email from my post?

  • ~Bee Level 7 Level 7 (30,580 points)
    Currently Being Moderated
    Jun 5, 2012 4:05 PM (in response to thebhoydave1888)

    the bhoydave --

     

    For your own protection.  I think what she needed was the phone number & department that you called.  I think you can safely post that info here.  Another way to give her your email addy is to put it in your profile information temporarily until she emails you, and let her know it's there.  That will keep it away from spam bots.

  • dmd25 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 5, 2012 5:12 PM (in response to thebhoydave1888)

    I can't figure out how to email you! I feel sort of dumb.  I guess I am not familiar with the software on this forum.  I tried to see if we can send Private Messages but I don't see the ability to do that.

     

    Any ideas?

  • thebhoydave1888 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 5, 2012 10:50 PM (in response to dmd25)

    Hi dmd25

     

    I've updated my profile so that you can view my email address.
    * Thanks to ~Bee for the heads up!
    Drop me & email & hopefully I can help you out.

     

    Best

  • dmd25 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 6, 2012 6:02 AM (in response to thebhoydave1888)

    Thanks! Emailed you! I knew the option to email is there--I couldn't figure out why I couldn't find it. 

  • kroguisan Calculating status...
    Currently Being Moderated
    Jun 13, 2012 9:54 AM (in response to kridout)

    Hello kridout, the same thing happenned to me just this week with a computer I bought in the US (also mac book pro 2008), but with the Apple Service in Mexico, since I am from Mexico. I was also unsatisfied about Apple´s resolution and the lack of responsibility in recognizing it was their fault.    I can´t just accept that my 3000 purchase will end up like this.  I´ve been asking around with systems engineers  and friends have told me that the life of a laptop is around 3 years, we would expect a longer life in apple´s products.  My mom has a sony vaio, that has also editing features and it´s over 4 years old and working perfectly, maybe it´s time to search other brands and not buy the "name, fame" and supposedly good quality that Apple did not give us.

     

    I agree that it was Apples responsability to send an e-mail to all mac book pro 2008 consumers and change, even without failure, the logic board wich was prompt to fail.   Maybe if more of us speak up they will extend the 4 year warranty to 5 years. I think it´s worth trying.  Do you know of anyone else with this problem?  

     

    <Edited by Host>

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