FINALLY, A SUCCESS STORY.
My original post was on 04/15/12
Since then, I have been successful in having this issue solved (with a lot of persistence).
My laptop originally failed in March 2012 (display wouldn't turn on but I could hear the machine running), ~10 after my 90 day warranty of replacing my hard drive/logic board for the first time due to failure. I did not ask for the logic board replacement but they insisted it was covered. When my laptop wouldn't start up, I set up an appointment and brought it in to the genius bar. I was denied and told to "think about buying a newer model".
Devastated and angered, I decided to do some research on the issue and found this forum and some articles based on the NVIDIA issue.
After I read up on the info and did some major research, I called the customer service line (in June), in which they insisted I pay for the support service since I was out of apple care. I denied and asked for higher management and kept getting forwarded. Eventually I got to a technical support member (without paying) and they said they couldn't do anything but the best thing to do would be to bring it into a retail store with a genius bar (WHICH I ALREADY DID!)
I then set up another appointment, but this time I knew exactly what to say to the genius.
I got to my appointment and received the same genius who denied me about 3 months prior. She remembered me and I was immediately worried that the repair wouldn't go through. She asked me what was wrong, they pulled my file up. I pretty much told her my "sob story" and she took into account that I didn't have a laptop for 3 months, which is a LONG time for a student. She said it was out of warranty, BUT I BROUGHT UP THE FACT THAT THIS SPECIFIC ISSUE RELATED TO THE SYMPTOMS OF A FAILING NVIDIA CHIP. Immediately after bringing this up, she sympathized with me this time and questioned "why they didnt fix it last time even though it was out of warranty for just a few days". She talked to her manager for about 5 minutes and concluded with the issue being taken care of on their dime. I picked it up a few days later and it was done.
Here is my work authorization for reference to anyone else:
Problem Description/Diagnosis
Component: System video/sound
Issue: MacBook Pro NVIDIA Issue
Issue: Customer Reports machine will not power on at all. Main logic board was replaced somewhat recently as well as hard drive.
Steps to Reproduce: Reset SMC. Issue persists. No sign of life whatsoever. MagSafe accepts power adapter and LED lights up but nothing else.
Proposed Resolution: Send to depot for new logic board or new topcase (power button could possibly be causing this issue). Penny out repair per D----.
Cosmetic Condition: Light scuffing on clamshell. Normal wear on bottom case (slight rubbing spots on bottom case). Dent above sd craft slot.
Known Liquid Damage: No
Check-in Required: YesEstimated Turn Around Time: We'll call you in 3 - 5 days
Mac OS Version: 10.6.8
Hard Drive Size: 200
Memory Size: 2
iLife Version: Unknown
Repair Estimate
| Item Number | Description | Price | Amount Due |
|---|
| Flat Rate Repair Charge, PBG4/MBP15" | $ 210.00 | $ 210.00 |
| Labor Charge, PBG4/MBP15" | $ 100.00 | $ 100.00 |
| Total (Tax not included) | $ 310.00 | $ 310.00 |
TAKE AWAYS:
- RESEARCH, RESEARCH, RESEARCH!
- Insist on the issue being the NVIDIA chip if symptoms apply
- Do not take NO for an answer
Good luck everyone, and don't give up.