Previous 1 21 22 23 24 25 Next 1,399 Replies Latest reply: May 12, 2015 8:47 AM by iwidesign Go to original post Branched to a new discussion.
  • DocZoe Level 1 Level 1 (15 points)

    How kind you are dmd25 to bother to find this link for me. I can see that my MBP has an NVIDIA GeForce 8600M GT graphics card and maybe that's the culprit. I will report back on this forum when I have spoken to the tech. Thank you again for your support and help

  • dmd25 Level 1 Level 1 (0 points)

    DocZoe wrote:

    I will report back on this forum when I have spoken to the tech. Thank you again for your support and help

    Please do! It is my pleasure to help in any way.  David (up thread) helped me a great deal so I am happy to pay it forward. 


    I remember clearly the thrill it was to learn that my daughter's computer was repaired.  She is working hard (dental hygienist), saving money for a car and also working toward being able to support herself and move into an apartment---I didn't want her to be without her computer or have to spend money for a new one.  Plus, it just seemd right for Apple to fix that known issue.


    Keep us posted!

  • Miss Biky Level 1 Level 1 (0 points)

    Hello I purchased a MacBook Pro early 2008 model which was recently diagnosed with the NVDIA problem. When I booked into the Genuis Bar in Southland (Melbourne Australia) the Genuis tested the RAM and ran other basic diagnostic tests and told me that they all came back well. I suggested he test the NVDIA graphics processor as my model was known for this issue and the lap top was displaying the symptoms of this issue. He took the lap top and ran the tests and found that the NVDIA was the problem. It was replaced FREE of charge depsite the fact my Apple Care extended warranty had expired. When the lap top was returned it worked however I noticed that the keyboard and case were not quite right. Tomorrow I am taking it back to the Genuis Bar because the NVDIA is again not working and my keyboard is stuffed. I am very unhappy that I unknowingly purchased a very expensive lap top with a faulty part. Whilst it was replaced free of charge I am now going back again to have the same problem looked at. I will keep you posted in case others experience the same issue. However I can say that the Southland Genius Bar staff have diagnosed this problem and if you live nearby and are experiencing issues perhaps book in to see them.

  • DocZoe Level 1 Level 1 (15 points)

    That's not such a good outcome Miss Biky. There must be some consumer law that applies for your situation?

  • DocZoe Level 1 Level 1 (15 points)

    dmd25, I'm very keen to feel that thrill that you spoke of when all is fixed and you can carry on. It's such a worry when your computer's out of action. More grey hairs that I don't need! It's the kindness of strangers like yourself that is so wonderful when the chips are down.

  • jacobysmith Level 1 Level 1 (0 points)

    I don't really know where to post this, so please forgive me if it's not right. I'm just so mad after dealing with Apple service today.


    Like everyone here, I'm trying to get Apple to pay for an $800 repair to my MacBook Pro after the logic board failed the required tests. It failed because of the graphics card. I initially took it in becuase of intermittent display issues. (It turns green once in a while.) Sadly, I can not afford the repairs. So I will simply back up my system tonight and then run til the wheels fall off so to speak.


    I am furious that they will not cover the repairs to my system, simply because it is four months and four years past the date of purchase. I talked with a very nice senior customer service adviser at Apple Canada and he informed me there is nothing more he can do. The four year cut off is past therefore they can do nothing. I asked to speak to anyone else and he said there was no one else to speak to.


    I am so frustrated. Why oh why couldn't this stupid thing crap out four months ago? How can Apple not cover the cost of repairs when it's a KNOWN issue?


    I will be writing a complaint letter to Apple and anyone else I can think of. And it will probably accomplish nothing. But this is a serious breach in quality of customer service and quality of product. I expected more from them. I mean if I have to replace a laptop every three or four years why not buy a PC at half the cost? The headaches would be frustrating on a daily basis, but my pocketbook would be happier!


    As a family we own four iPods, one iPhone and one iPad. So until I can afford to buy a new MacBook Pro my iPad will have to do. It *****. I can not convey in words how angry and frustrated I am. I'm not even sure I want to purchase a Mac for my next laptop.


    Thanks to any who read this for listening to me rant.

  • MaxHuang Level 1 Level 1 (0 points)

    I highly believed that at least Apple macbook pro wasnt a good notebook for longterm usage,  my macbook pro late 2008 logic board were replaced once. Life span of logic board from the purchasing date to 1st time repair (free) is 15 months. Life spin of logic board from the  1st time repair (free) to 2nd time failure (cant power on) is another 17 months. The life span of my bacbook pro wont last 4 years. I did everything (apple store -> apple care senior tech -> apple customer relation -> apple senior executive customer relation )


    They basically cant / dont want to do anything to help (Apple stole $2000 4 year ago from you already, and they wont give it back to you). Their common answer is "your notebook is out of warranty so long and that is why we provide Apple care" ?! ha ha ha


    I am now using my thinkpad R61 C2D (4-5 year old), it is still runing smooth w high stability (dont have any problem yet)


    APPLE *****!! I STOP BUYING APPLE products for sure!!

  • Shootist007 Level 6 Level 6 (16,645 points)

    Wrong reply

  • Shootist007 Level 6 Level 6 (16,645 points)

    Then Simply do not give Apple any more of your Money. On anything ever again.

  • Miss Biky Level 1 Level 1 (0 points)

    Hi jacobysmith I am sorry to hear you are having these problems. I understand its really very frustrating. Are you in Australia? There are consumer protections that may be useful. If you are in Australia let me know and I will post up some information that I have gathered on this issue.


    I am picking up my lap top from Apple Southland tomorrow. I will post up what the outcome has been.

  • jacobysmith Level 1 Level 1 (0 points)

    Hi Miss Biky,


    I am in Canada. The frustrating thing is I have met so many others with the same issue. Their logic boards are failing just after the four year mark. Couldn't Apple do something to help us since this is a pretty big issue?


    Sigh... Picked up my laptop last night. Brought it home to die basically, since I'm not paying $800 to get it fixed. It still works, but I  know it's only a matter of time before it dies. I'll back up my photos this weekend. Did my documents last night. I am going through the stages of grief, I swear!


    I may change my mind and fork over the $800. Just can't bear to do it yet!

  • Joshua Coventry Level 2 Level 2 (190 points)

    jacobysmith wrote:


    I may change my mind and fork over the $800. Just can't bear to do it yet!


    I think in that case you'd be better off paying the bit extra to buy a new machine.

    Apple only repair these with the same logicboards that they had originally, with the same GPU which will fail again. If you have it repaired, it may only last for 6 months, a year, maybe two years, and then fail again. The 'replacement' logicboards are not revised, as far as I know.

  • jacobysmith Level 1 Level 1 (0 points)

    Thank you for the information, Joshua. That is exactly what I needed to know.


    We picked up price sheets at the Mac store yesterday when I grabbed my laptop. We'll be looking at a new machine in the next little while. In the meantime, I shall see how long my current machine will hold up. I'm a little hesitant to buy another MacBook Pro, but I already own an iPhone, four iPods and an iPad. So... yeah... have either a Mac desktop or laptop might be a good plan.

  • Shootist007 Level 6 Level 6 (16,645 points)

    Why not show Apple your displeasure by not buying another Mac, or any Apple, product. You do know as long as people that Apple has done this to keep buying Apple/Mac products Apple will keep treating you this way.

  • jacobysmith Level 1 Level 1 (0 points)

    I work with a PC on a daily basis and I'd like to have one computer in my life that I actually enjoy using. I can not describe the depth of my hatred for every PC I've ever used. Not to mention the hair-pulling, crazy-making frustration of trying to get my PC to do the things I want when installing software or  some devices like a simple USB stick. Don't get me started on my frustration with Windows...


    Besides... we already have a PC machine in our house for my hubby and the kids. Having a Mac as our second machine makes good sense.

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