Previous 1 5 6 7 8 9 Next 1,353 Replies Latest reply: May 12, 2015 8:47 AM by iwidesign Go to original post Branched to a new discussion.
  • kixvix Level 1 Level 1 (0 points)

    = UPDATE =


    I pulled out my MBP from the AASC because they insisted that the problem was in the logic board and that I needed to replace it. I brought it to a generic laptop technician instead. He cleaned the insides a bit, re-aligned the graphics card and here I am now using my newly-fixed MBP. I only had to pay $100.

  • Ultie Level 1 Level 1 (0 points)

    Oh dear.


    I have a 2008 macbook pro that I've ALWAYS had problems with. I've had a lot of display problems, and recently, my laptop started becoming unresponsive and boggy. Sometimes shutting itself off or not turning itself back on.


    Fast forward 3 months. I put my laptop to sleep and left for work. I come back, and I can't get it to do anything. The hardrive and fans spin up, but there's nothing on the screen and no sound. I take it in to the retailer, and I'm told that because of cosmetic damage to the case that it would cost 1200 to repair just the logic board- despite NEVER having had the problem or being warned about the damage of my case before.


    Worst thing is, I live an hour and a half away from the closest apple service place- and I'm a full time student, so I don't have time or energy to deal with this. My mom and I have been on the phone all week with apple care customer service reps.


    Does anyone have any advice? My symptoms are EXACTLY the same as the graphics card issue- and it would explain a lot of the problems I've had over the years with this laptop. I'm rather dissapointed in apple.

  • David Whittaker-Smith1 Level 1 Level 1 (15 points)

    During May this year my 15" macbook pro failed.  The Aberdeen Apple Store told me that the motherboard had died and would cost £800 to replace. 

    Now since it was out of warranty (purchased Oct 2007) I decided to look elsewhere.  Found a reputable repairer, who told me it sounded like a common fault with these particular models and they would attempt a repair.  After a few days away it returned fully working, however after a couple of weeks it died again with the same fault.  Sent it back to the same company on the understanding that they would attempt to repair once more.  Returned repaired for the second time, however after a week it died again with the same fault.  I again discussed this with the repair company.  They explained there is an inherent fault with these models and even to replace the motherboard could be an issue since its the boards that are faulty and a new board could fail within a day, week or of couse last a lifetime, and do I wish to take that chance at that cost?!!


    So what happens now???  Give up and buy a new one?  Or try and speak to someone within Apple?

  • MacinNW_Brent Level 1 Level 1 (90 points)

    My personal opinon, if it is critical to your computer usage, then replace it. If it is a second computer or not critical, then I would give it another try.


    With a 4 year old MBP, I would give it one more try, but with a different repair shop, depending what you have already spent. After that I would invest your money in a new MBP. There are apparently several different issues with the mobo on this model, one being the GPU and the other the mobo itself.


    At this point, your current  speed is within the current speed range, it should accept the next one or two major OS upgrades, but it does not have the current new port.



  • David Whittaker-Smith1 Level 1 Level 1 (15 points)

    Brent, thank you for the reply.


    Yesterday I spoke to Apple, they confirmed a possible problem with the NVidia graphics card!  Sent me an email confirming this and suggested a visit to an Apple Store.

    So yesterday afternoon, I visited a store to be told that they couldn't confirm the graphics problem! I said I didn't want to leave with a useless piece of metal, an expensive paperweight!

    The guy suggested he could look on their system and see if there was any flexibility!

    There was, so I'm getting a replacement MLB free of charge.


    I was also told the price of the replacement, less than half of what I was quoted way back in May, what's this about?


    I'm not complaining, its a free replacement, just curious why this wasn't done in May and why the high cost was quoted?!

    Oh well!

  • olliverfromtown Level 1 Level 1 (5 points)

    see link MacBook Pro has something to do with gpu

  • marissafromboston Level 1 Level 1 (0 points)

    Okay, I have the same symptoms as Keith. Identical.


    I've already resigned myself to the fact that I will be buying a new MBP this weekend (mine is 4+ years old), however, my question is this:


    Will Apple be able to recover data on my MBP with a failed logic board?


    I'm having such anxiety over this! If anyone has had experience with logic board failure + data recovery please let me know! Thank you!


    P.S. I do back up my data, but I have not in a couple weeks and added a ton of new programs/documents/music, hence my panic. =/

  • Keith Walsh Level 1 Level 1 (15 points)

    I guess I should chime in here since this thread is ongoing. Apple replaced my logic board for free but it took a call to California to make it happen. Its been some months now and it continues to work just fine. The person I spoke with at Apple corporate was very helpful and understanding and really came through for me.


    Applecare on the otherhand was exactly the opposite. I still feel Apple needs to consistantly look after customers better since most people wound't or wouldn't think to go as far as I did to get satisfaction.


    Marissa as long as your hard disk is ok you'll still have all your data. The drive can be removed and mounted in a USB drive dock and then read from your new computer.

  • SSS2010 Level 1 Level 1 (0 points)



    Can I ask who you spoke with at Apple Corporate?  It's been 2 months and I've sent a letter to Apple Corporate (no response), emailed Apple Corp (they reported it as spam), and dealt with unhelpful Apple Support and Apple Store Geniuses.  I'm starting to lose my mind.  Any advice would be much appreciated.

  • Keith Walsh Level 1 Level 1 (15 points)

    Hi SS2010.


    Call the phone number on the website (408.996.1010). Don't use the other phone numbers since they only route you to Applecare etc which as you and I have experienced is of little help. This 408 number is for Apple HQ in California. This will connect you to an operator. Ask that person to put you through to customer relations. The person who picks up at CR is the one to discuss your problem with. If they offer to help it may take a couple of other calls to sort out details. It helps if your problem has been diagnosed by an AASP in advance. You might also mention that you have exhauted all other channels and have had no response or help.

  • SSS2010 Level 1 Level 1 (0 points)

    Keith--I owe you BIG TIME!!!!!


    Just got off the phone with a lovely and kind woman @ Apple Corporate and Apple is going to replace my logic board free of charge!!! 


    The response I received from Apple Corporate was the exact opposite of the service I experienced from Apple Support and the Apple Store's "Geniuses".


    For anyone who has a dead logic board due to a defective NVIDIA card--do not give up!  Follow Keith's instructions in the message above.


    Thanks again Keith!  You made day!  ****, you made my week!!

  • SSS2010 Level 1 Level 1 (0 points)

    Oops, used a bad word above, got censored.  Obviously I meant to say "Heck, you made my week!!"

  • Keith Walsh Level 1 Level 1 (15 points)

    Glad everything is moving in the right direction. Let us know if everything is ok once the repair is done.

  • y2kiddo Level 1 Level 1 (0 points)

    If the NVIDIA graphics processor in your MacBook Pro has failed, or fails within four years of the original date of purchase, a repair will be done free of charge
    , even if your MacBook Pro is out of warranty......"


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