Previous 1 2 Next 16 Replies Latest reply: Oct 15, 2012 6:51 AM by Flynn Barrell
67siia Level 1 Level 1 (0 points)
FaceTime won't let me log in

When I first got the Ipod Touch 4G about a month ago, I tried FaceTime with my kids and it worked fine. Now I tried to log in and keep getting "The user name or password ... was incorrect" My Apple ID is an email address and have changed the password three times without any luck with FaceTime, I even used their listed requirement for FaceTime password: Capital and numbers.... HELP!!!

Ipod Touch 4G 64GB
  • EZ Jim Level 7 Level 7 (21,725 points)
    67siia wrote:
    FaceTime won't let me log in

    When I first got the Ipod Touch 4G about a month ago, I tried FaceTime with my kids and it worked fine. Now I tried to log in and keep getting "The user name or password ... was incorrect" My Apple ID is an email address and have changed the password three times without any luck with FaceTime, I even used their listed requirement for FaceTime password: Capital and numbers.... HELP!!!


    Welcome to Discussions, 67siia

    (0) Because is worked once, you must change the password back to the one that worked initially.

    The only alternative is to create a new iD and password and replacing the one that does not work with a fresh activation of FaceTime using the new info. If you need help, see this article:

    http://support.apple.com/kb/HE40

    (1) Test to see whether the problem is the same when your "kids" invite you to FaceTime.

    (2) Does "log in" mean you initiate a FaceTime call?

    If so, you should not need to change anything because it worked before.

    Try restarting (turning off and back on) your iPod. If you need help, see this article:

    http://support.apple.com/kb/HT1430

    Then test again. If the problem remains, try from another location that offers known FaceTime-friendly wi-fi. Examples include Apple Stores or VARs and Starbucks. If it works for you at other locations but fails at home, restart your modem and router/wireless. If they are separate devices, wait for the modem self-test to finish before starting the next device. Then test again. If restarting does not help, you will need to troubleshoot your wi-fi. If you need help, see this article:

    http://support.apple.com/kb/ts1398

    (3) If your problem remains, try "Restoring your new iPhone, iPad, or iPod touch from a previous backup." If you need help, see this article:

    http://support.apple.com/kb/HT1414

    You might even want to consider restoring your iPod to "new" condition and then starting over on setting up your "new" iPod.

    (4) If everything fails, and if you want to continue to try to resolve this yourself, post back all the new information you found while trying these suggestions. We will try to offer other suggestions based on the details in your reply.

    (5) Alternatively, seek help in person from the "kids" or an Apple retailer.


    Message was edited by: EZ Jim


    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • 67siia Level 1 Level 1 (0 points)
    EZ Jim, thanks for the post... tried all above and no luck. Just tried the kids' FaceTime and they work perfectly... my does not.. if I tried calling from the kids I get a busy signal Failed that I was not available for facetime.... any other thoughts?
  • EZ Jim Level 7 Level 7 (21,725 points)
    67siia wrote:
    EZ Jim, thanks for the post... tried all above and no luck. Just tried the kids' FaceTime and they work perfectly... my does not.. if I tried calling from the kids I get a busy signal Failed that I was not available for facetime.... any other thoughts?


    You're welcome.

    There is nothing better I can offer than the suggestions of your Apple Service Technicians.

    If it were mine, I would ask for a replacement iPod that works.





    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • Gunslinger37 Level 1 Level 1 (0 points)
    I have had the same problem with FaceTime since upgrading to 4.2.1 firmware. Went to the Apple Store Genius Desk this morning, they tried everything, but a complete reset did get FaceTime working there in the store. Came home, did a restore (music, apps, contacts, etc.) and now FaceTime is asking for Apple ID and password again, and it says the ID/password is not good.
  • digitalfreak Level 1 Level 1 (0 points)
    I have the same problems:

    Bought two iPod for my girls for X-mas. Installed both including FaceTime. Everything was perfect.
    After upgrading 4.2.1 --> 1 still works, the other one permamently shows ID problems. (password incorrect).

    Checking the password with my iMac - everything is correct! I believe, that something in the system of Apple/iTunes/Facetime must be wrong or got stuck.

    greez!
  • digitalfreak Level 1 Level 1 (0 points)
    JUST SOLVED THE PROBLEM!!

    Had to use the FIRST password again, which I have set, when installed FT the first time!
    HINT: Setting up this previous password IS NOT POSSIBLE directly on the iPod! You have to set it over the INTERNET on www.appleid.apple.com !!

    Good luck, my kids are happy now.... !
  • RobMtl007 Level 1 Level 1 (0 points)
    Greetings EZ Jim:

    I'm having the same problem.
    I changed my Apple ID Password because there was a hack on another website.
    So I wanted to make my password more secure.
    I too have changed my password with Captal letters and numbers, and tried
    to Facetime log-in without success.
    So just now I went back to my orginal password and Facetime now works.

    I very disappointed at how a simple thing to change a password makes it so
    complicated for Facetime.
    Apple should fix this problem.

    I hope we can change our passwords in the future.

    Regards Robert
  • chazzerguy Level 1 Level 1 (0 points)
    I had the same problem with my sons new iPod. He thought it would be good to change his Apple password... All was fine except that he couldn't sign back into FaceTime... Be did all the resets, restores, password resets suggested... Nothing works... It *APPEARS TO ME* that even though you are keying in a new password, it has in fact saved the old password to the settings somewhere and is still trying to use that old password. In my opinion the problem is in the device, not in the servers since I am able to still FaceTime on my Mac with the new (correct) password just fine.

    I finally had to do a complete software reset... But when I did the restore, I DID NOT restore from a backup copy... I selected the RESTORE AS NEW IPOD option... So basically I took it back to as if it were a brand new out of the box device... And that finally worked.

    Downside is you will lose all the folders/photos/calendars/contacts/settings that were on the device. But, that's the trade-off I guess. If you do a restore from a back-up copy, the incorrect setting will still get saved back to the device... So it's REALLY IMPORTANT to wipe the device clean and just start over.
  • EZ Jim Level 7 Level 7 (21,725 points)
    digitalfreak wrote:
    JUST SOLVED THE PROBLEM!!

    Had to use the FIRST password again, which I have set, when installed FT the first time!
    HINT: Setting up this previous password IS NOT POSSIBLE directly on the iPod! You have to set it over the INTERNET on www.appleid.apple.com !!

    Good luck, my kids are happy now.... !


    Welcome to Discussions, digitalfreak

    Thanks for sharing your success tip.

    For other readers, there is no "www" in the URL. Instead, use: http://appleid.apple.com


    Message was edited by: EZ Jim


    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • David. Level 4 Level 4 (2,145 points)
    that URL is incorrect. Plus, going to the apple site to manage passwords did not solve MY issue with Facetime log in errors...

    the correct URL is : https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
  • David. Level 4 Level 4 (2,145 points)
    I've tried every password I've ever used, with facetime, and none will get me logged in. I hate that Apple ID forces you to choose a new password that you haven't used for the previous year. that *****.
  • David. Level 4 Level 4 (2,145 points)
    the fix for me was to create a new ID just for facetime, using a different email addy--something I didn't want to do, but had to.
  • John Chidgey Level 1 Level 1 (0 points)

    My post shows my frustrating experience and how I got it to work with the AppleID I wanted. It's all about the password. Apple need to fix this.

  • kennethfrombuford Level 1 Level 1 (0 points)

    I have an iphone 4 and my kids have the latest ipod touch.  Their ipods' Face Time works fine, my iphone doesn't work.  I go to Enable Face Time and as soon as I leave the screen and go back it is disabled again, no error given.

     

    I share the same itunes account as my kids and Find My Iphone works...  The WIFI can't be the issue as we are all using the same wifi. Any ideas?

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