Previous 1 2 Next 20 Replies Latest reply: Mar 19, 2014 7:12 PM by Kathryn1804
beekomp Level 1 Level 1
I cannot register at the iTunes Store in my iPad because there is an error with my province address. I am in Malaysia, where all the 'dropdown'list in the application form of the provinces are in two letters, while the system says "Please enter at most 3 letters or numbers for province"! How can I overcome this?

iPad 64 GB Wi-Fi, iOS 4
  • lllaass Level 10 Level 10
    I am a little confused. Your first say the dropdown list gives you two-letter codes for provinces but the "system" says enter at most three characters. Two characters meets the conditions of no more than two characters. Thus, I do not understand you problem. Also, what is :system"?

    Can you call Apple?
  • chekai Level 1 Level 1
    I also having this problem fields says County, but its drop down lists the states of Malaysia in 2-character code, and does not allow me to pass to next page. You solve it yet?
  • chekai Level 1 Level 1
    Think I've just solved it. You have to select the County (state) again even though it is already correct (for my case, it was selecting SL). Therefore, I chose blank first ("Select Province"), then select "SL" again, the I got it to pass through the verification process.

    On a side note, I also tried registering the phone first before I tried the above. Not sure if it is related in solving this issue or not in the first place.
  • Michael Morgan1 Level 7 Level 7
    Thanks for posting your solution, and welcome to Apple Discussions!
  • CyantiPaulina Level 1 Level 1
    Hi, I still have this problem to register eventhough I already register and all. Please fix this bug soon. I cannot install any apps if this bug still persists.
  • mitsiglynou Level 1 Level 1

    please I have the same problem. when I write my password this message appears.

    "language code supplied is not valid"

    I tried to re-write my country but nothing happened.


    thank u in advance


  • Nevic Level 1 Level 1

    Same problem. The original post was posted on Dec last year but the problem is still not fixed? Please help.


    I'ts my first time downloading apps. I was told to 'review' my new account.


    I was required to key in my credit card details and billing address. I did all of them but receive an error message saying "Please enter at most 3 letters or numbers for county" Yes, it says at most 3 letters.


    However, when I click on the County list. I get a list of states from my country (malaysia), all represented with 2 letters option. And in my case, it should be 'SL'. I tried selecting an empty county and reselect 'SL' but im still getting the same error message.


    Finally, I tried selecting a neigbour state, 'NS' and I was allowed to proceed. But.. that is not the state of my billing address!!! Please fix this.

  • kathdc Level 1 Level 1

    Thank you! It worked!

  • AliEBME Level 1 Level 1

    Very disappointing for a great company like Apple. They can't solve this problem. Me and six of my friends having the same issue.

  • Ferria Level 1 Level 1

    Meh... had this same issue just a moment ago and it is causing me to download stuff I need for WORK! Was getting very ****** but guess what? Apparently.. it doesn't work for a number of "countys" .. I am from KL and it didn't seem to approve my request. I changed it to SL and it went through.. Stupid bug. Please fix it, I am not for SL.. -_-

  • AliEBME Level 1 Level 1

    Don't worry anymore. I finally find the cause of issue.


    If you are using Debit Card, this issue only occure when you don't have sufficient money in your account.


    And if you are using Credit Card, it happens if your CR got problem; I mean you have an issue with your bank.


    The common reason: If you want to make changes in your bank info, AT NIGHT. Yes at night. And if it stuck, it will last at tomorrow morning.


    So, mainly it's an issue cause by your bank. Call the bank and ask them to solve the issue.

  • hafiz9977 Level 1 Level 1

    chekai, thank you for posting the solution. I was having the same problem. Thank you again!

  • katakin Level 1 Level 1

    Anyone experienced the following? I try 2  register and need 2 review my account. I review it and after, receive the same message plus just realized that every time I made this maneovre they debited my card!!! Where can I complain? I havn't been able to enter the store yet...and they charge it.pls help

  • sandrafromjohor bahru Level 1 Level 1

    Ferria, Nevic and Chekai - thanks for the info. It was very helpful.

    AliebMe - Pls stop posting BS.


    To Apple - WTH! I expected much better from you guys!

Previous 1 2 Next