13 Replies Latest reply: Dec 12, 2010 4:24 PM by b noir
jefdjefd Level 1 Level 1 (0 points)
Each time I start iTunes, I get the following message "iTunes was not properly installed.If you wish to import or burn CDs, you need to reinstall iTunes."

I have re-installed iTunes twice and I still get this message - it is driving me bonkers!

Acer Aspire 5942G, Windows 7, 64 Bit
  • b noir Level 9 Level 9 (72,035 points)
    "iTunes was not properly installed.If you wish to import or burn CDs, you need to reinstall iTunes."


    That usually indicates trouble with the GEAR drivers iTunes uses for importing and burning.

    Perhaps try uninstalling the drivers manually, as per the instructions here:

    [Manual Removal – 64-bit|http://www.gearsoftware.com/wiki/index.php?title=DRIVERS:Windows_-_Updating%2C_removing%2C_64_bit_versions%2C_etc#Manual_Removal_.E2.80.9 364-bit]

    ... and then reinstalling the 64-bit GEAR drivers, available from here:

    http://www.gearsoftware.com/support/drivers.php
  • jefdjefd Level 1 Level 1 (0 points)
    There are no "Gear" files on the computer. Any other ideas?
  • b noir Level 9 Level 9 (72,035 points)
    There are no "Gear" files on the computer.


    That'll likely be the problem then.

    Have you tried the standalone GEAR driver install I linked you to in my previous reply?
  • jefdjefd Level 1 Level 1 (0 points)
    I tried downloading the link that you had given me. When it was about to install a message appeared saying that I have a newer version. If I wanted to install the older version, I should remove the newer version first.

    I could not see any reference to "GEAR" files in the "regedit" entries. It is in the "Remove Programs" facility.

    Should I remove the older version or not?
  • b noir Level 9 Level 9 (72,035 points)
    It is in the "Remove Programs" facility.


    And yet there was no sign of GEAR registry entries or program files on the PC when you went to do the manual uninstall? This is a bit odd.

    Do you have some other program on the PC that uses GEAR drivers, like Norton Ghost? If so, which version of Ghost (or the other program) do you have?
  • jefdjefd Level 1 Level 1 (0 points)
    How do I work out which program uses GEAR?
  • b noir Level 9 Level 9 (72,035 points)
    This link (from the driver downloads page at GEAR) lists partner companies. Do you have any software on the PC made by any of these companies?

    http://www.gearsoftware.com/about/powered-solutions.php
  • jefdjefd Level 1 Level 1 (0 points)
    The only one I recognise is Apple - iTunes
  • b noir Level 9 Level 9 (72,035 points)
    Okay. It seems unlikely then that we're going to stuff anything up by uninstalling that GEAR entry that's appearing in your Remove programs.

    Attempt to uninstall the GEAR in your Uninstall a program. If it seems to remove itself safely, try a reinstall of iTunes again.

    If you get an error message when trying to uninstall the GEAR, let us know what it says. (Precise text, please.)
  • jefdjefd Level 1 Level 1 (0 points)
    Hi again

    I have uninstalled "GEAR" and "iTunes" which went OK.

    I have reinstalled "iTunes" and I still get the same message "iTunes was not properly installed.If you wish to import or burn CDs, you need to reinstall iTunes."

    Any other ideas?
  • b noir Level 9 Level 9 (72,035 points)
    ... One possibility crystalising in my head. I haven't actually seen it happen before (that I knew about), but given that there was a GEAR entry in your Add/Remove programs, it seems plausible.

    Can you check something for me? Do you still have that standalone GEAR installer on hand? If so, does it still give you that "later version is already installed" message?

    (Here's what I'm wondering ... the GEAR driver associated with iTunes is normally installed via a DifX mechanism. That normally doesn't put a GEAR entry in Add/Remove programs or Uninstall a program. So that entry in Uninstall a program suggests that a version of the drivers has been installed via a Windows Installer mechanism. In that case, there's a .msi of some description for the GEAR drivers, and one symptom of a damaged .msi is "later version" error messages.)
  • jefdjefd Level 1 Level 1 (0 points)
    Yes I was able to reinstall the "GEAR" driver and it did not come up with "later version installed" message.

    I tried running the iTunes and the same old message came up again.
  • b noir Level 9 Level 9 (72,035 points)
    Bang goes that theory.

    Better try ruling out some odd registry/uac/user-account issues.

    In Computer, open C:\Program Files (x86)\iTunes\ , right-click on your iTunes.exe and select "Run as Administrator".

    Do you still get the error message when launching in that fashion?