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Error code 2037

Hello,

I've been trying to make purchases for the last two days, and an unknown error code (2037)keeps popping up. It worked perfectly fine downloading an app several days ago. Any help would be appreciated!

Toshiba, Windows Vista

Posted on Dec 11, 2010 2:32 AM

Reply
54 replies

Dec 11, 2010 3:58 PM in response to Jeep Tequila

Just de-authorized all my iTunes authorized computers. Then, authorized new MBA 11" for iTunes. Want to download movie but keep getting "error code 2037". No problem downloading Podcasts; seems to have to do with purchased items. I checked my account and all the information is current and correct. What gives?
When I try to find phone number or email address for Apple iTunes Store troubleshooting, nothing seems to pop out on the website. How does one resolve this issue? I want to download a movie to watch on the plane.

Dec 12, 2010 7:51 AM in response to Jeep Tequila

Same error for 4 days. It's happening on all my apple products, iPhone, AppleTV, Macbook. I even spoke to them on the phone and they said they would email with a solution. Nothing has happened in 4 days and I'm still getting the same error. I just placed another case, hope they can get back to me this 3rd try.
Somehow my view of Apple is starting to change: horrible customer service, and I have to beg to them to be able to buy from them? That's the world upside down.

Fix this!!

Dec 12, 2010 12:21 PM in response to teslapigeon

So finally they respond to me about error 2037, and this is what they said:

"Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible."

Dec 12, 2010 4:25 PM in response to Jeep Tequila

I'm happy to report that the error code disappeared and I was able to complete my iTunes purchase on the MBAir. I never contacted Apple directly about it. It just resolved. It was the first and only time I ever had a problem buying using iTunes. You don't amass $50 Billion in cash by obstructing the purchasing process for too long. I hope yours will be worked out soon. Cheers.

Error code 2037

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