Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Windows 7 64-bit Error -1856

I'm running Windows 7 64-bit with QuickTime 7.6.9 installed. Whenever I try to open a QuickTime movie (.mov) I get a "Error -1856: an unknown error occurred". This seems to be a permissions issue because I can get QuickTime Player to open the file if I launch QuickTime Player as an Administrator. Is there a fix for this issue? Please don't say turn UAC off 🙂

I encountered this issue with a QuickTime update back in May or so of this year and every QuickTime update to-date results in the same error.

Windows 7, 64-bit Ultimate Edition

Posted on Dec 11, 2010 2:33 AM

Reply
7 replies

Dec 11, 2010 2:47 AM in response to dpoon

Is there a fix for this issue? Please don't say turn UAC off


Not actually a fix (I'm never sure which ACLs are causing the trouble in these cases), but a safer workaround perhaps. You can set your QuickTime Player to always run as an administrator.

Right-click your QuickTimePlayer.exe at:

C:\Program Files (x86)\QuickTime\QuickTimePlayer.exe

... and select "Properties". In the Compatibility tab, check "Run as Administrator" and click OK.

Does that get you past the error? Or do you now get different errors when trying to launch the QuickTime Player, now?

Dec 11, 2010 7:19 PM in response to dpoon

I'm afraid I can't speak for them ... we're a user-to-user troubleshooting forum here.

If you'd like to get some input directly through to the developers, or check to see if the bug has already been reported, you could register (for free) as an Apple Developer:

http://developer.apple.com/programs/register/

... and then file a report via the Apple Bug Reporter:

http://developer.apple.com/bugreporter/

Dec 22, 2010 1:14 PM in response to dpoon

100% repro of the same problem. Removal of all apple sw (as seen in other posting of this problem) and reinstall doesn't help. Still 100% repro.

Unfortunately, running as admin is a workaround, not a fix. If quicktime is attempted to be called by 3rd party apps (not itunes) quicktime fails. And since the EXE isn't directly called, the "running as admin" workaround doesn't work.

Google queries show a growing number of problems with Quicktime on Win7 x64 giving this error.

Adding my voice.

Dec 22, 2010 1:33 PM in response to Community User

Unfortunately, running as admin is a workaround, not a fix. If quicktime is attempted to be called by 3rd party apps (not itunes) quicktime fails. And since the EXE isn't directly called, the "running as admin" workaround doesn't work.


Many thanks for the heads up ... which sorts of third party applications are you getting that with? Adobe Creative Suite, for example?

Another possible workaround is to run QuickTime normally in a different Windows user account on the PC. (That can dodge the troublesome ACLs causing the trouble in the usual user account.)

So by extension, if you run the third-party app in a different user account (in which QuickTime isn't getting the 1856), does that get you past the QuickTime failure?

Jan 20, 2011 4:17 PM in response to dpoon

I just started getting this same error recently on Win7 x64. I can start the player itself fine, even without admin settings, but trying to play a .mov file either from within the player or through browser plug-ins (Fx, IE, Chrome) results in the Error -1856 issue. Adding in running as an administrator does nothing. When it first cropped up, I was on the version before the current one, but updating to the latest did not fix the problem.

Haven't found any other solutions out there yet. I haven't tried fully uninstalling, wiping all traces, and reinstalling and might end up doing it. I like my HD trailers.

[Edit] The full uninstall/reinstall did not fix the problem.

Message was edited by: Equisilus

Windows 7 64-bit Error -1856

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.