Previous 1 2 Next 21 Replies Latest reply: Jan 4, 2011 1:52 AM by mitchell geller1
EuphoricPsycho Level 1 Level 1 (0 points)
so i went to use my ipod today and it said "connect to itunes to restore ipod" so i did. and it did its thing i pressed restore and it says "cant restore unknown error 1439". and when before i clicked restore i noticed that it didnt tell me howmany gigs of music or free space i just said N/A. ive tried the 5 Rs like 10000000 times. still nothing. and the warrenty ran there any way to fix this? please help i really need my ipod. its a classic 160 gig 5th gen by the way...

acer, Windows Vista, Its a good computer.
  • turingtest2 Level 9 Level 9 (61,250 points)
    160Gb makes it some flavour of the 6th generation.

    *Check your iPod with Diagnostics Mode*
    It's possible that your iPod's hard drive has started to fail. Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for *Manual Test*, then select *IO > HardDrive > HDSMARTData* to reveal your stats. For comparison here are mine for my 2 year old 6th Generation Classic:
    Retracts: 889
    Reallocs: 12
    Pending Sectors: 0
    PowerOn Hours: 2202
    Start/Stops: 894
    Temp: Current 24c
    Temp: Min 10c
    Temp: Max 50c

    Take a note of your results. When finished press *SELECT & MENU* for 6 seconds to reset the iPod again.

    With modern disc drives sectors are no longer marked bad by a disc scan, if the SMART firmware detects a sector it has trouble accessing it will attempt to invisibly reallocate it to a spare area of the disc.

    Note that I've only 12 remapped sectors and none pending. To help explain what the numbers mean here is an extract from the Wikipedia S.M.A.R.T. article:
    *Reallocated Sectors Count*
    Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks this sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and "reallocated" sectors are called remaps. This is why, on modern hard disks, "bad blocks" cannot be found while testing the surface – all bad blocks are hidden in reallocated sectors. However, as the number of reallocated sectors increases, the read/write speed tends to decrease. The raw value normally represents a count of the number of bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate.

    *Pending sector count*
    Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.

    Large numbers of Reallocs or Pending Sectors would suggest your drive is failing and that you may need to repair or replace your iPod. Check your stats after another attempt to update your iPod. If the numbers increase that again points to hard drive failure. While it won't be good news at least you'll know it isn't some random software problem and you can decide what to do next.

  • EuphoricPsycho Level 1 Level 1 (0 points)
    ok so going through the accesorize test thing and it says LCD = 2 FW_DETECT = 0 USB_DETECT = 1 then it says please plug FW...what the fk is FW? =/
  • EuphoricPsycho Level 1 Level 1 (0 points)
    now when i go to smart data it says "cant open device" and at the bottom it has "Error! Diag Halt" flashing...*** does it mean?
  • turingtest2 Level 9 Level 9 (61,250 points)
    FW is FireWire, an alternative to USB.

    *Error! Diag Halt* sounds like terminal hard drive failure...

  • EuphoricPsycho Level 1 Level 1 (0 points)
    really? thats retarted. i cant believe this happens right after the warrentee runs out such BS. i think apple should give me a new one since i already paid for it but i know they wont. thanks any ways though
  • turingtest2 Level 9 Level 9 (61,250 points)
    I've obviously no idea of how carefully you've looked after your iPod but you should be aware that the hard drive is a fragile component. Drop the iPod with too much force, or once too often, get it too hot, too cold or wet and it is likely to die. The 12 month warranty is usually enough to cover any product that was sub-par at the time of manufacture. You would probably have had an option to take out an extended warranty (at a cost) when you purchased it. Personally I always think such things are poor value for money as I'm more likely to have an accident with it which I can't claim for than a slow-burning defect which I can.

  • EuphoricPsycho Level 1 Level 1 (0 points)
    yea i know what you mean. i babied that thing never dropped it never got it cold or hot. never got it wet. it just crapped the bed. it didnt happen after the FW thing i went to the I/O test one and went to memory thats where it did it.
  • turingtest2 Level 9 Level 9 (61,250 points)
    Reset the iPod and go into HDD Stats without performing any other test just as I described further up the thread. Do you get that far or do you get an error? If you can get some numbers post them back and we can discuss the implications.

  • EuphoricPsycho Level 1 Level 1 (0 points)
    i go to what u told me too it says at the top "smart data" and below that it says "[open device]" then after it says "[cant open device]" and at the bottom is where it says the error diag halt thing.
  • turingtest2 Level 9 Level 9 (61,250 points)
    Sounds pretty terminal.

  • Level 1 Level 1 (0 points)
    I have a ipod classic 80GB
    I am having the same problems but what do you do after you do the manual test? my numbers where

    Retracts: 144
    Reallocs: 49828
    Pending Sectors: 3256
    PowerOn Hours: 337
    Start/Stops: 23824
    Temp: Current 33c
    Temp: Min 5c
    Temp: Max 53c

    and after trying to update it again they stayed the same. so what now?
  • turingtest2 Level 9 Level 9 (61,250 points)
    Reallocs: 49828
    Pending Sectors: 3256

    It's dead...

  • mkgfwahlay Level 1 Level 1 (0 points)
    My Classic iPod also have the problem that error 1439. Then I checked in \HDSMARTDATA

    I got the result here:

    Retracts: 174
    ReAllocs :1
    Pending Sectors :35
    Power On Hours :748
    Start/Stops : 1907
    Temp : Current 31 C
    Temp : Min 24 C
    Temp : Max 45 C

    Then i reset my ipod and made the disk mode again. And connected to my PC and restore it. Then iTune said ipod is restarting and it will detect ipod after restart.

    After restart, iTune doesn't recognize ipod. but I can enter to my iPod.

    How should i do to recognize my ipod from itune?

  • mkgfwahlay Level 1 Level 1 (0 points)
    Now my itune detect my iPod.

    I checked the iPod properties.

    Ipod right click > Properties > Hardware . Then at all disk drives, select the Apple Ipod Drives and Click properties again. Ipod Properties appear and go to the
    policies tab and click Restore defaults button.

    After that, my itune detect ipod.
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