4 Replies Latest reply: Dec 13, 2010 2:05 PM by Dr_AL
Jeff_London Level 1 Level 1 (0 points)
I am very satisfied with my first generation Iphone and was willing to replace the battery. Living in London, I went to the Apple Store on Regent Street at the Genius bar 2 weeks ago. Your sales consultant told me that the only solution was to replace the whole Iphone 1G by a new one for 155 BPDs or to buy one of the new generation. A bit disappointed, I did not do any transaction and double checked on Apple.com today. I was very surprised to be able to order the replacement of the battery ONLY for 63 BPDs.

I would like you give an answer on the discrepancy on the solutions proposed by 2 different customer touchpints with Apple. I just feel right now that your sales consultant at the retail store was not competent OR just tried to "cheat" on me. This experience is really damageable for your brand as I am very satisfied with your products, but lost confidence in your services.

PS: I am leaving this feedback in this section as I did not find any other way to contact you about this topic.


Iphone, iPhone OS 3.1.3