3 Replies Latest reply: Dec 12, 2010 12:27 PM by maskeda
maskeda Level 1 (15 points)
My wife is having lots of issues with Safari on her iMac. Tabs don't open when told in preferences to do so, they only open a new window and display nothing but a blank page (I've even tried the command line tricks to fix this, it works once and then it fails again). She has pages that won't load for no apparent reason and my PC and Mac work fine, among other odd issues.

I used +locate -i+ after a /usr/libexec/locate.updatedb as root to locate any file on my mac that had the word Safari in it. I then did a rm -rf on all of those files and reinstalled Safari. We still get the same issues.

Am I missing something else? I'd like to completely remove Safari and reinstall. As a last resort I will install the OS over itself but I can't afford a clean install at this point because I can't back up her home directory right now. They only thing I'm backing up is her bookmarks.

iMac (Spring 2010), Mac OS X (10.6.5), Windows 7 for work
  • Carolyn Samit Level 10 (103,365 points)
    Hi,

    Try troubleshooting the Safari .plist file.

    Quit Safari (Commadn + Q)

    Open a Finder window. Select your Home Folder in the Sidebar on the left. It has a small house icon. Then open the Library folder then the Preferences folder.

    Move the com.apple.Safari.plist file from the Preferences folder to the Desktop.

    Now launch Safari. See if that makes a difference.

    And empty the Safari cache more often. Command + Option + E

    Check Safari / Preferences - Extensions. Might be an Extension causing the problem.

    And if nothing above has helped, try troubleshooting third party Safari add ons.
    http://support.apple.com/kb/TS3230?viewlocale=en_US

    Uninstalling and reinstalling Safari doesn't always help.

    And login to another account. Try Safari there. Same behavior then check the startup disk for errors.

    Click here: Then click: *Try Disk Utility*
    http://support.apple.com/kb/TS1417





    Carolyn
  • maskeda Level 1 (15 points)
    Hi Carolyn,

    I've been through all of that except removing the plugins. I'll try that next and see what happens.

    Thank you for your time!
  • Carolyn Samit Level 10 (103,365 points)
    You're welcome.

    Definitely try Safari on a different user account as I suggested before.