10 Replies Latest reply: Dec 13, 2010 3:03 PM by b noir
kstj Level 1 Level 1 (0 points)
I am having the same problem with error message 4850.
This was all the extra information that you wanted from the other person. Can you help me as well please?

Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001)
HP-Pavilion FQ564AA-ABA a6720f
iTunes 10.1.0.56
QuickTime 7.6.9
FairPlay 1.10.14
Apple Application Support 1.4.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.3.0.69
Apple Mobile Device Driver 1.45.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34

iTunes Serial Number 23B39BAEAA7091A0

Current user is not an administrator.
The current local date and time is 2010-12-12 17:29:31.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.

Video Display Information

NVIDIA, NVIDIA GeForce 9100


** External Plug-ins Information **

No external plug-ins installed.

Genius ID: de6ceebf51d241e8b96892437823c512

iPodService 10.1.0.56 (x64) is currently running.
iTunesHelper 10.1.0.56 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

** CD/DVD Drive Tests **

No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),

E: HL-DT-ST DVD-RAM GH15L, Rev FD6E
Drive is empty.

The last failed audio CD burn had error code 4850(0x000012f2). It happened on drive E: HL-DT-ST DVD-RAM GH15L on CDR media at speed 40X.
  • 1. Re: Error message 4850
    b noir Level 9 Level 9 (71,995 points)
    Many thanks for the diagnostics, kstj.

    I had a look at your Downloads page at HP, and you look to be up to date on all your HP-supplied drivers and firmware. So I think the first course of action for you is to get your Vista updated to service pack 2.

    (This is actually really important on basic principles beyond the iTunes troubleshooting. Microsoft stopped offering security updates to Vista systems that didn't have SP2 installed back in April ... so you're at least 6 months behind on your security updates.)

    After getting your Vista Updated to SP2, stock up on other updates that you're behind on. Once you're thoroughly up to date, try another iTunes burn. Does it go through without the 4850 this time?
  • 2. Re: Error message 4850
    kstj Level 1 Level 1 (0 points)
    I did all the updating that you said and I tried to burn the disc and I still got the 4850 error. Not sure what to do next.
  • 3. Re: Error message 4850
    b noir Level 9 Level 9 (71,995 points)
    Okay. Can any other applications burn to disks at the moment? (For example, can Windows burn a file to a data CD?)
  • 4. Re: Error message 4850
    kstj Level 1 Level 1 (0 points)
    Yes my windows media player burned a cd but when I try to bring the music that I purchased from Itunes and burn it using the media player it says that it won't allow it. Do you know why that would be?
  • 5. Re: Error message 4850
    b noir Level 9 Level 9 (71,995 points)
    Yes my windows media player burned a cd but when I try to bring the music that I purchased from Itunes and burn it using the media player it says that it won't allow it.


    That's intersting ... what kind of CD are you trying to burn when you get the 4850 in iTunes, kstj? Is it an MP3 CD or an audio CD? Either way, do you only get the 4850 when there are purchases from the iTunes Store in your playlists?

    (Wondering here if your iTunes is having some trouble with burning certain types of AAC-encoded files.)
  • 6. Re: Error message 4850
    kstj Level 1 Level 1 (0 points)
    Yes it seems to only be happening when I try to burn music purchased from Itunes, however, the music works when I just play it on my computer. I am using a memorex music cd-r 40x 700mb 80 minute cd.
  • 7. Re: Error message 4850
    b noir Level 9 Level 9 (71,995 points)
    Yes it seems to only be happening when I try to burn music purchased from Itunes


    Hmmm ... by way of experiment, find one of those files in your iTunes library, right-click on the file and select "Convert to AAC" (or whichever file format comes up for you, like MP3, WAV, etc).

    Do you get an error message? If so, what does this one say? (Precise text, please.)
  • 8. Re: Error message 4850
    kstj Level 1 Level 1 (0 points)
    No it allowed me to do it. When I try to burn it using windows media player it says that the file is missing media rights usage. Im not sure what that means or if that could be causing a problem.
  • 9. Re: Error message 4850
    kstj Level 1 Level 1 (0 points)
    After i changed to aac i tried to butn it again and it still didn't work. It gave me the same error message 4850.

    Message was edited by: kstj
  • 10. Re: Error message 4850
    b noir Level 9 Level 9 (71,995 points)
    What's the original file format of the song we just converted, ks? Was it an MP3 or an M4a, or an M4p?

    (The WMP burn error message usually indicates that there's a sort of WMP-related DRM on the file ... but if it was purchased from the iTunes Store, and there was Apple DRM protection on the file, you should have gotten quite a different message. And if the files could be converted to AAC, then there can't have been any DRM on the files. So I'm thinking there's something going wrong on the PC that is taking out both iTunes and WMP's attempts to burn here.)