Previous 1 2 3 4 5 6 Next 219 Replies Latest reply: Oct 9, 2015 2:15 PM by TomTA Go to original post Branched to a new discussion.
  • pam l Level 1 Level 1 (0 points)

    Thanks Lawrence for replying. I so appreciate your help.  So by "Skype settings and content"... voicemail messages/history are included in "content"? Sorry to be so specific, I just want to avoid making that assumption, going through the process and discovering I lost the voicemails I was trying not to. 


    One other question...when I go to iTunes preferences and look up devices, I don't actually see a back-up listed for a few days ago.  But I know I let the entire sync/back-up process finish.  The date is from back in December. Does this mean I don't actually have a current back-up?


    I also have iCloud activated and checked off "Docs and Data", so would this be another way that I might have saved the same content (said with fingers crossed hopefully).


    Thank you again!

  • Lawrence Finch Level 7 Level 7 (33,370 points)

    If you don't see a backup with a current date in the righthand column you don't have a current backup on your computer. But if you have "Backup to iCloud" selected in iTunes then that's where your most recent backup is.


    Your Skype messages, contacts, etc are saved on Skype's servers, not on your phone. So all of your messages should be accessible from either your phone or the Skype app on your computer. You don't need the iPhone backup to view them. For example, I had a Skype chat, followed by a Skype call this morning on my computer. I just opened Skype on my iPhone and I can view the chat, the record of the call, and the contact I added using my computer.

  • pam l Level 1 Level 1 (0 points)

    Thanks Lawrence.  Good to know the voicemail messages are saved in the cloud. 


    Not sure about chats, but it turns out voicemail messages are only saved on Skype's servers until they are listened too, then they are stored on the device used to listen to them and not on any other (I believe as a .dat file)  For example, messages I listened to on my phone, though they also show in the history on my computer, will not play when clicked on my computer.  The alert "Message already played" shows in the player/window.


    Sooooo, that why I'm hoping to save the voicemail messages.

  • CryanBryan Level 1 Level 1 (0 points)

    i backed up my iPod touch.

    i wiped it. i tried to restore from backup.

    it did not restore my apps or my music!

    *** Apple!?

  • Lawrence Finch Level 7 Level 7 (33,370 points)

    If you actually read this thread OR the manual OR any of the Knowledge Base articles on backups you would know that the backup does not contain apps or music, because they are already in the iTunes library on the computer you sync with and/or your iCloud account, and you can restore them by simply syncing with the computer you last synced with or your iCloud account.


    And Apple does not read or respond to messages in these user-to-user forums; if you read the Terms of Use that was presented to you when you registered on the forum site you would know that also.

  • harryotto Level 1 Level 1 (0 points)

    This is the second time I need to replace and mirror my iPad2.


    Many of my music tracks and video clips were manually added to the iPad2 and later deleted from the PC to save space. Also, iTunes is always used as "manually sync" so I never have to worry about iTunes "doing me a favor" and removing my content.


    Now I have a cracked screen and would like to take advantage of the $249 swap out. The last time I did this, it was a disaster. All my music was gone as was my playlists in DeeJay (along with BPM, cue marks, etc.)


    The apple rep at the store told me, contrary to what's being purported here, the back up is a "mirror image" of the iPad's memory. Sounded too good to be true.


    Any apps that can fill in the serious voids on Apples backup procedure?

  • Lawrence Finch Level 7 Level 7 (33,370 points)

    The backup is not a mirror image. What is included in a backup is described in detail in the manual. The key thing to remember is that the backup does NOT include iTunes library content - music, videos, apps, etc. These are stored in the iTunes library, not the backup. If the content was purchased from the iTunes store then it can always be downloaded again, but if it came from other sources (CDs, MP3s, etc) Apple assumes that you have kept copies of the originals to restore if needed. Any content or apps purchased on the iPhone will be copied to the iTunes library on your computer when you sync.


    The other option is to enable iCloud backup and iTunes Match, which will back up all of your music (both iTunes and from other sources) on iCloud. You may have to purchase additional storage, depending on how well iTunes Match matches your non-iTunes music. (It first attempts to see if your music is already in its library in iCloud; if it is it does not make additional copies of it, just links your account to the copy it has).


    The links below may also be helpful.


  • harryotto Level 1 Level 1 (0 points)

    Tried the Match route. This was the biggest mistake I could have ever made.


    Out of about 400 songs, it saved 138 to "the Cloud", ignored some and deleted 200 custom produced tracks and mixes. Gone.


    When I called support they said they were in fact "gone" but they could offer me a refund of the $25. Match does NOT do what it claims (sending iTunes matched songs to the database for a match and uploading non iTunes tracks separately to the Cloud for later retrieval). It will delete songs at will.


    Now that Match destroyed my music collection I can actually go to Apple and cheerfully exchange my defective iPad2 for another @ $249 and not have to worry. Thanks to Match for destroying well over 100 hours worth of work!


    But after all is said and done I still love Apple. I should have bought an aftermarket "mirroring" app for $59 that could have saved me from this mess. In life when you can point the finger at yourself, you walk away a happier person.

  • Fl0yd666 Level 1 Level 1 (0 points)

    thespaciousmind wrote:


    I have NEVER used this: "File>Transfer Purchases"

    So HOW were the APPS restored to the 4G?

    Didn't this guy say in his first post that none of his apps were restored?

  • deggie Level 9 Level 9 (51,725 points)

    You are responding to a post that is almost 2 years old.

  • Fl0yd666 Level 1 Level 1 (0 points)

    Uh yeah I know, I can read. That's why I didn't talk to the guy directly but asked it in general.

  • lrgt2003 Level 1 Level 1 (0 points)



    I just upgraded my iPhone software from 4.0.1 to 6.0.1 because my bank made me, or else I couldn't use their app anymore (otherwise, I was fine with 4.0.1, and I wouldn't be here unless I was forced into upgrading)


    I DID A BACKUP JUST TO BE SAFE, BUT I STILL LOST HALF MY PICTURES! These were the pictures in any albums other than Camera Roll. All my pictures in Camera Roll restored fine. Everything else just VANISHED... GONE... POOF! And this is with a backup!


    Any advice??


    I think Apple has finally become "worse than Microsoft". I embraced Apple because they didn't let stuff like this happen, but now their even worse. BAD BAD BAD

  • Lawrence Finch Level 7 Level 7 (33,370 points)

    Photos in your iPhone Photos app came from your computer; the phone just syncs them from your computer. And, if you delete them from your computer they will be deleted from your phone. There is thus no need to include the in the backup. The same is true for music and apps on the iPhone; photos work exactly the same way. So all you have to do is sync them again. All of this is explained clearly in the manual.

  • micki33 Level 1 Level 1 (0 points)

    Can I ask the group another backup question?  I may be losing my computer and my iphone on the same day, without having time to get new ones.  So I need to backup my iphone somewhere (like a flash drive or icloud) so I can reload my data when I get a new computer and a new iPhone.  I would like to keep my photos, notes, contacts and apps.  Is there any way I can do this?

  • Lawrence Finch Level 7 Level 7 (33,370 points)

    Your apps you can download again as long as you use the same Apple ID. Camera Roll photos will be in the iPhone's backup, along with notes, contacts, etc. Music and apps will not be, but they will be in the iTunes library. Photos in the Photo app (not Camera Roll) will be wherever they were on your computer. So you have 2 different backups to make to a flash drive: The iTunes library folder (in the Music folder on your computer) and the iPhone backup. See this for the backup folder location:

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