1 2 Previous Next 15 Replies Latest reply: Jan 14, 2011 9:29 AM by billbir
billbir Level 1 Level 1 (0 points)
I was thinking of buying the subject printer and contacted Canon as I had a query on Wi-Fi connectivity. I was amazed to receive the advice, that I should delay buying a printer, until such time as the issues arising from the new 10.6.5 version of Snow Leopard, had been corrected. This seems to me to be an incredible situation, as the agent said that this applied to all printers. What is going on here, I thought that upgrades were supposed to improve the situation not cause massive problems. Can somebody please advise me what the latest situation is, regarding the printer issues and particularly any concerning the Canon Pixma MG 6150.

iMac 27" i5, Mac OS X (10.6.4)
  • 1. Re: 10.6.5 Printing issues–Canon Pixma MG 6150
    John Blanchard1 Level 5 Level 5 (4,740 points)
    billbir wrote:
    I was thinking of buying the subject printer and contacted Canon as I had a query on Wi-Fi connectivity. I was amazed to receive the advice, that I should delay buying a printer, until such time as the issues arising from the new 10.6.5 version of Snow Leopard, had been corrected. This seems to me to be an incredible situation, as the agent said that this applied to all printers. What is going on here, I thought that upgrades were supposed to improve the situation not cause massive problems. Can somebody please advise me what the latest situation is, regarding the printer issues and particularly any concerning the Canon Pixma MG 6150.


    What issues did Canon refer to? Does "all printers" mean all Canon printers or all brands of printers?

    This thread - http://discussions.apple.com/thread.jspa?threadID=2646068&tstart=0 - has a fix for the Canon installer if that's relevant.
  • 2. Re: 10.6.5 Printing issues–Canon Pixma MG 6150
    PAHU Level 6 Level 6 (14,520 points)
    I'm using several Canon wireless printers at home and in the office and I and the other office users with 10.6.5 have no issue. You may want to contact this person again for clarification - sounds like he doesn't know what he's talking about.
  • 3. Re: 10.6.5 Printing issues–Canon Pixma MG 6150
    billbir Level 1 Level 1 (0 points)
    Hi Pahu,

    Thanks for your info. that all your Canon Pixma MG 6150's are working OK. Are you saying that you had no issues or is this to do with the thread that John Blanchard refers to, where there is a 'fix' for the Canon Installer? If it is then as a layman it seems daunting! I bought an iMac because I thought that devices just 'worked' with it. Not to have to 'fix' them to make them work.

    billbir
  • 4. Re: 10.6.5 Printing issues–Canon Pixma MG 6150
    PAHU Level 6 Level 6 (14,520 points)
    billbir wrote:
    Hi Pahu,

    Are you saying that you had no issues or is this to do with the thread that John Blanchard refers to, where there is a 'fix' for the Canon Installer?

    Yes. I have had no issues running the installers and adding the network printers.

    The thread that John has linked to is not going to be an issue for most Mac owners. If you did a customized installation of 10.6 and chose not to install any printer drivers then two folders on your Mac would not get created and consequently the MG driver would not be able to copy the PPD for the printer. This is turn would mean that you would not be able to select the MG from the model list.

    But, for the majority of the 10.6 installations, these folders will exist because the user (or the Apple staff for a new Mac) does not customize the installation and allows the included OS X drivers to be added. This then permits the MG driver installation to complete successfully.

    And note that this issue has nothing to do with the wireless networking of the printer. This uninformed Canon representative you spoke with obviously has little understanding of Mac's and is basing his/her comment on hearsay - not fact.
  • 5. Re: 10.6.5 Printing issues–Canon Pixma MG 6150
    billbir Level 1 Level 1 (0 points)
    Pahu

    Thanks for your helpful reply. I am trying get a WiFi printer that I can use for both my iMac and my wife's Windows XP laptop, and the Canon Pixma MG6150 got very good reviews, so I hope that it all installs OK.

    Bill
  • 6. Re: 10.6.5 Printing issues–Canon Pixma MG 6150
    PAHU Level 6 Level 6 (14,520 points)
    If it doesn't work properly then post the symptom on this forum and one of us will help you through getting it to work
  • 7. Re: 10.6.5 Printing issues–Canon Pixma MG 6150
    billbir Level 1 Level 1 (0 points)
    Pahu

    I am back!! Just bought Canon Pixma 6150 and trying to install (yes 1st base). I have followed the instructions and plugged in the power ( no cartridges etc at this stage) just setting up languages etc. when switching on a lot of whirring and at the end clunking and a Printer error 6C10 occurs and top does not light up. No help from Canon as closed for the weekend!! Help please.

    Bill
  • 8. Re: 10.6.5 Printing issues–Canon Pixma MG 6150
    PAHU Level 6 Level 6 (14,520 points)
    Hello Bill,

    The 6C10 error is a valve cam sensor error. This can occur when the print head tries to purge ink during the cleaning cycle. Given that you mention not having installed the ink cartridges then this will be the cause of the error. The cartridges must be installed for the printer to power up correctly.
  • 9. Re: 10.6.5 Printing issues–Canon Pixma MG 6150
    billbir Level 1 Level 1 (0 points)
    Hi Pahu,
    Your suggestion makes eminent sense and I did think this was a possibility but I decided not to as the instructions say that the printer should just be plugged in and the language etc. entered and then put in the print head and cartridges. Could Canon have made a mistake as I do not think that I have misread the instructions. I am nervous about unwrapping the cartridges and then finding I still get the error message. Should I just do as you say?I appreciate your advice as I am not used to Canon.

    Bill
  • 10. Re: 10.6.5 Printing issues–Canon Pixma MG 6150
    PAHU Level 6 Level 6 (14,520 points)
    billbir wrote:
    Could Canon have made a mistake as I do not think that I have misread the instructions.

    Having read many a user and service manual over the years it is very likely there is a mistake in the documentation. With all my printers I have always installed the print head and cartridges the second after powering on the printer. And I've never had an issue
    .
    I am nervous about unwrapping the cartridges and then finding I still get the error message. >Should I just do as you say?

    Yes. Installing the head and cartridges is a required setup step and their installation won't cause this error message - a different would occur if you don't install the head or inks correctly. The valve is part of the body, not the head or cartridge, and if it still shows the error after installing the head and inks then doing so won't exclude you from warranty.
  • 11. Re: 10.6.5 Printing issues–Canon Pixma MG 6150
    billbir Level 1 Level 1 (0 points)
    Hi Pahu

    Thanks for your helpful advice. I will give it a go and get back to you, though as my mother has just passed away and I am dealing with her affairs, it may not be for a few days.
  • 12. Re: 10.6.5 Printing issues–Canon Pixma MG 6150
    billbir Level 1 Level 1 (0 points)
    Hi Pahu,

    Can you advise me? I am trying to set the printer up wirelessly on an iMac i5 MacOSX 10.6.6 and a Windows XP SP2 laptop. I am getting confused with the requirement for Network Name and Key! I have a Router Ref. a Router Encryption No. (which I use to connect my iPhone) and a WEP key No. I propose to use Easy Install. Any idea which I use? Also it is not clear to me whether the software is installed on the computers first or after connecting to the router. I do find Canon's instructions, confusing to the layman. If you can help I would be very grateful.

    Bill
  • 13. Re: 10.6.5 Printing issues–Canon Pixma MG 6150
    PAHU Level 6 Level 6 (14,520 points)
    Hello Bill,

    You have the settings that you require, just looks like the naming is causing you some grief.

    With the Easy Setup the machine will do an automatic search for any wireless network it can find. Those found will be listed once the search is complete. So you should recognise the name of your network from the iPhone setup. Select the correct name and then you will be prompted to enter the passphrase. This is the WEP key that you also used on the iPhone. Once you enter the passphrase and press OK the machines blue WiFi light will blank as it tries to connect. Once it has connected to your wireless network the WiFi light will stay lit and a message will appear stating that it is connected.

    Now that the printer is connected to your network you can install the printer driver for starters. With the driver installed you can then create the printer queue in the Mac. Open System Preferences > Print & Fax and click the + button under the Printers list. A window will appear with some icons. Select the Default icon and the MG should appear in the list (assuming the Mac is connected to the same wireless network). Note that the MG scanner component will appear quickly. But if you wait a bit longer the MG printer component will also appear, shown with a heap of numbers and letters after its name and the Kind column showing 'canonijnetwork'. Select this and watch the Print Using menu. It should automatically change to 'Canon MG6100 series'. When it does then click Add to complete the printer queue creation. Now you can try printing to it.

    If you want to now install the scanner driver and then use the Print & Fax to add the scanner, this time selecting the MG that shows Bonjour Scanner in the Kind column.

    With just these two drivers installed you will be able to print and scan from the Mac. For scanning you can use Image Capture or Preview that are included with OS X. Or if you want to install the MP Navigator program from the CD then you can.

    Hope this gets you started and of course reply if needed.
  • 14. Re: 10.6.5 Printing issues–Canon Pixma MG 6150
    billbir Level 1 Level 1 (0 points)
    Hi Pahu,
    I am very grateful for the time and patient attention that you have given to my problem. It is very much appreciated and hopefully, I can install the printer when I get back home in a couple of days. I will let you know how I get on.

    Bill
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