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Sleep Drivers Failure

3621 Views 7 Replies Latest reply: Dec 3, 2012 2:17 PM by Anic264b RSS
Jeffo31350 Calculating status...
Currently Being Moderated
Dec 13, 2010 5:32 AM
I have a problem which occurs about twice a week. The Mac Pro goes to sleep (the indicator light pulses) but the fans keep running. The system will not wake and has to be restarted on the button. The log file indicates:
Sleep: Drivers Failure - AC - UHC6
com.apple.message.domain: com.apple.powermanagement.sleep
com.apple.message.signature: Drivers Failure
com.apple.message.result: Failure
com.apple.message.uuid: 8D529F3B-6B4F-420D-AA2C-FFE392329F07
I have run both hardware diagnostics and TechTool Pro 5 but all seems to be well.

Any ideas?
MacPro5,1 6-Core Intel Xeon, Mac OS X (10.6.5), 6gb memory, APC 1500 Smart UPS
  • The hatter Level 9 Level 9 (58,595 points)
    Currently Being Moderated
    Dec 13, 2010 5:45 AM (in response to Jeffo31350)
    I've seen on MacPerformanceGuide an issue with displays and sleep, and some MiniDisplay adapters - so I would say ATI 5770/5870, cables, display is one place to look.

    And for that, probably SMC or/and EFI updates. And GPU drivers.

    And anything dealing with powermanagement, reset SMC and delete any prefs.
    If you have the time, might do a clean install (create a partition if needed) to test with.

    Hard restarts can result in more trouble and corrupt disk directory.
    I assume TTP 5.x was used and clean bill of health on drive and files?
    Mac Pro 8800GTX, Mac OS X (10.6.5), 3.2GHz GTX 260 10K VelociRaptors Win7
  • Carolus730 Calculating status...
    Currently Being Moderated
    Jan 7, 2011 11:52 AM (in response to Jeffo31350)
    I have a similar issue. My 2010 Exacore Mac Pro with 5870 correctly goes to sleep but sometimes doesn't wake.
    I changed video card (using an "old" 8800 Gt) and the problem gone. AppleCare will send me a new card but I fear that the problem is not my card, but of all 5870 models.
    Log file indicates:
    Wake: Drivers Failure - AC - SATA IOU0
    com.apple.message.domain: com.apple.powermanagement.wake
    com.apple.message.signature: Drivers Failure
    com.apple.message.result: Failure
    Thank you!
    Mac Pro, Mac OS X (10.6.6), Ati 5870, 12 Gb Ram, Hd 1 Tb
  • Alexandra Cohn Level 1 Level 1 (60 points)
    Currently Being Moderated
    Jan 8, 2011 8:59 AM (in response to Jeffo31350)
    My guess: This is most likely just what it says... a driver problem.

    Nonetheless, sometimes a particular setting or combination of settings can bring out problems that might otherwise go unnoticed during testing. So...

    It would be helpful to folks here, at Apple, at ATI - If you posted your Sleep Settings. (ALL OF THEM, including Options) Maybe even your screensaver choice (if you have that set to go on sleep)

    Also, Try changing settings 1 at a time (go back to original then change another) for example: disable HD sleep.(Personally, I NEVER use hard drive sleep on non-portables anyway), disable "Wake for Ethernet" If something works Report back AFTER a decent period of time.

    Obviously changing those settings, won't fix the problem but MIGHT allow for a workaround until Apple can fix.

    One last temporary preventative: Set Put the computer or monitor to NEVER sleep Shut your computer down when your not using for more than a couple hours.

    Lastly, notes on when this began occurring (ie after a particular install) can occasionally be helpful (particularly if it's NOT a driver problem)

    Message was edited by: Alix Leigh

    Message was edited by: Alix Leigh
    PMacG5, MBPro, IdeaPad Y530, Mac OS X (10.5.8), Every imaginable peripheral.
  • Carolus730 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 21, 2011 8:50 AM (in response to Jeffo31350)
    Update! Applecare changed my video card (Ati 5870) and all goes well now! Thank you!
    Mac Pro, Mac OS X (10.6.6), 12 Gb, Hd 1 Tb, Ati 5870 1 Gb
  • Bujin_desu Calculating status...
    Currently Being Moderated
    Oct 9, 2012 9:20 PM (in response to Jeffo31350)

    Hey Jeffo31350,

     

    Do you have any updates on this issue?

     

    I have the exact same issue on my 2012 12-core Mac Pro with ATI Radeon HD 5870.  I have the stock 12 GB memory, I'm running four 1TB HDs in software RAID 10 (1 + 0), with four 27" Apple LED displays.  I am running Mac OS X: 10.6.8

     

    One time in ten, or so, I'll put the Mac to sleep, the fans will spin up, the light will flash like it's sleeping, but the fans will never spin down, and it's impossible to wake the Mac.  I am forced to reboot at this point. 

     

    In my Power Management logs (/usr/bin/pmset -g log) I see the following sort of errors (the only thing that changes is the date):

     

    * Domain: sleep

    - Message: Sleep: Drivers Failure panic - AC - IOU0 HDEF SATA

    - Time: 9/5/12 11:05:48 PM MDT

    - Signature: Drivers Failure panic

    - UUID: 2391C1EB-1D5B-4530-8FA9-42D2430C3D16

    - Result: Failure

     

    I'm curious if this is the ATI card as I have historically had bad experiences with ATI and Macs (as well as the above comments from Carolus730), and video cards do have a higher than normal instance of causing kernal panic issues...

  • Anic264b Level 1 Level 1 (10 points)
    Currently Being Moderated
    Dec 3, 2012 2:17 PM (in response to Jeffo31350)

    Jeffo31350 wrote:

     

    The log file indicates:
    Sleep: Drivers Failure - AC - UHC6

     

    UHC6 is one of your USB connections (unless another driver happens to use that name, but it would be bad assumption). There are applications to show the I/O tree (which includes the USB branch), particularly if you install Developers Tools, so you have some clues as to which device is the culprit (sometimes, a clear name appears).

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