6 Replies Latest reply: Dec 14, 2010 4:05 AM by CrackinChris
Ace of Pigz Level 1 Level 1 (0 points)
My iPhone 4 is not receiving Facetime calls. I have 2 people who have tried to call me, but I am getting nothing?? Please help.

IMac
  • EZ Jim Level 7 Level 7 (21,815 points)
    Ace of Pigz wrote:
    My iPhone 4 is not receiving Facetime calls. I have 2 people who have tried to call me, but I am getting nothing?? Please help.


    Welcome to Discussions, Ace of Pigz

    Does anything here help? http://support.apple.com/kb/HT4319





    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • Ace of Pigz Level 1 Level 1 (0 points)
    I have gone through all that and gone through the whole of troubleshooting to no avail. I have played with my routers setting at home to ensure the ports are open, still nothing. Went to a different WIFI hotspot not far away and still the same nothing happening on my iphone. Is there anything else to try?
  • CrackinChris Level 1 Level 1 (135 points)
    1. Open Settings > General > Reset > Reset All Settings > Continue with the reset, your iPhone will re-start. *(No personal data deleted, only basic functions are reset)*.

    2. Once rebooted, Open Settings > Phone > Turn FaceTime OFF. Also, ensure your 'My Number' is correct above FaceTime.

    3. Re-connect to your WiFi network.

    4. Now turn FaceTime ON (as per step 2). FaceTime should re-activate your number from fresh.

    5. Call another iPhone 4 user and then press FaceTime button within the call.

    Let me know if you manage this.
  • EZ Jim Level 7 Level 7 (21,815 points)
    Ace of Pigz wrote:
    I have gone through all that and gone through the whole of troubleshooting to no avail. I have played with my routers setting at home to ensure the ports are open, still nothing. Went to a different WIFI hotspot not far away and still the same nothing happening on my iphone. Is there anything else to try?


    If you try all the suggestions you are getting here and the problem continues, try restarting (off, then back on):

    http://support.apple.com/kb/HT1430

    or restoring your iPhone:

    http://support.apple.com/kb/HT1414

    If none of these things resolve your problem at any iPhone-friendly wi-fi hotspot, return the phone to your retailer for service or replacement.





    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • Ace of Pigz Level 1 Level 1 (0 points)
    Sorry Chris, I didnt work.
  • CrackinChris Level 1 Level 1 (135 points)
    Ace of Pigz wrote:
    Sorry Chris, I didnt work.

    Can you be more specific?

    When you turn FaceTime back on, does it successfully re-activate? Please tell us when it fails.