Previous 1 2 3 4 5 Next 73 Replies Latest reply: Jul 6, 2015 11:40 PM by volpelino Go to original post
  • Arrowguardian Level 1 Level 1

    Our black screen issue was a failure to understand how the interface worked, combined with a somewhat ambiguous control isse. Some of our "movies" were actually audio files with no video component. We didn't realize that the audio was paused, and there was no indication that this was an audio only file.

    Once we double clicked the home button, and scrolled to the left to reveal the payback controls, we were able to continue play, or jump to the next file, which was a true video.

    So, basically, it was a noob issue, but I would advise a change in the Video interface to warn of a lack of video track.

    Hope this helps.

  • kingmarcus Level 1 Level 1

    Same problem for me for movie playing.  A way to at least eliminate the black screen was to go through the ipod player instead and launch a music video.  Once running I clicked on 'done' and was presented again with the movies menu, where I was able to access movie selection as normal, and play movies.  It appears that I have one movie causing the problem, not multiple.  Sorry it's not a permanent solution but got me out of black screen mode!

  • didiez Level 1 Level 1

    I found the easiest solution to this. Go to the search screen and search for a video you know (not the one that resulted in the black screen).  Play that video and voila! the problem is resolved.  No syncing, no restarting!

  • Jean-GuyKSA Level 1 Level 1

    Same thing is happening to me. Even talked with an Apple rep and he could not fix it? HAve you ben able to?


  • kidzonstg Level 1 Level 1

    So, I just had this happen...only it was after purchasing a show over WiFi.  The issue I'm fairly sure is due to a corrupt download.  This freezes the app.  The task switcher trick doesn't work, but switching to the iTunes main view and selecting a known good video does.


    Now, part 2 of this issue is that iTunes on the PC (brand spanking new iMac) freezes when I try to sync the iPad....and it freezes trying to sync the problem video.  So, I can't alter the sync settings because iTunes is non-responsive.  I'm trying to download the show to iTunes first, and then letting it try to sync once the whole show is there...but this is definately a bug in the iOS software in it's handling of corrupt video downloads.


    "It just works"...yeah...right...

  • thecapn Level 1 Level 1

    Has anyone checked the screen dimensions / aspect ratios of the videos that are causing this to happen? 


    I had a video do this consistently with an odd-sized width (1016 instead of 1024).  Once I fixed my resize algorithm and re-encoded the original asset, it worked fine consistently.


    I have a hunch that it is related to the video app's re-scaling algorithm with odd-shaped video size, but haven't had the time to try it out.  I think I fixed it for myself, thought I'd share and let someone else pick it up, for what it's worth.


    Ideally the size of the frame should have both a width and a height an even multiple of 16 (e.g. 1024x432, 640x272, etc), which is the size of a macro block (ever seen blocking on a video that is dropping frames?  Those are the outlines of the macro blocks).  Failing that, dimensions multiples of 8 are preferred to those with multiples of 4.

  • dameon fromdetroit Level 1 Level 1

    What worked for me was I typed the movie into the search feature and played it from there. This restored everything I'd lost and it was all good. Hope this helps.

  • aqnguyen87 Level 1 Level 1

    Same problem, what ended up working for me.


    1. Close all other apps.

    2. Enter into the video/iPod app again and wait for the screen to turn black.

    3. Do a hard reset (yes while screen is black). Both home and Sleep wake button (the restart top and bottom UI will appear) and iPad will restart.

    4. This got rid of my problem completely.


    Hope it works for the rest of you!

  • sabinefrommater Level 1 Level 1

    I have found a solution! Just go to the home screen on your ipad and go the left where you can search things on your ipad. Type the name of a movie, open the movie and the movie starts. After that, you can watch the movie and the problem of the black screen is solved when you go directly to videos the next time! (:

  • orlandofromcartagena Level 1 Level 1

    That's the solution! Thank you!

  • whatigot311 Level 1 Level 1

    You cannot remove the movie directly from the iPad so you have to connect the iPad to your computer and remove it that way through the sync.  This worked for me and I am able to view my movies/tv shows through the video app again and play them as well (no issues since I removed the video which originally froze the app).  I tried going into the iPod app and playing the movie through there but did not see the movie listing available there.  Maybe this was only available on an older iOS?

  • Akitl Level 1 Level 1

    didiez... You. Are. My. God. Nobody else's solution worked as my music videos are right now only available through videos and I have no video podcasts, but yours fixed it instantly!

    Anyone who missed it, basically go to the search screen (click the home button from the home screen) and search the name of a known video, other than the non responsive file of course, when you have the result, select the new video and it will play, from there you can go back to the. Video select menu.


    Saved :'D

  • yrogerg77 Level 1 Level 1

    thecapn, I was convinced that you've correctly sleuthed the souce of this irritating problem, that is until I looked at the dimensions of my video.  Unfortunately, the culprit that is causing the black screen on my iPad is 720x480... nothing wrong with the dimensions there but it still causes the problem!  Any other explanations?  Also, I tried the easy solution that didiez and others discovered to restore the video app to non-black-screen status using search, but then as soon as I try to play the "bad" video again, it goes black again!!  So using the search feature does not "fix" the problem, it just allows you access to the video app again to watch other videos.  I would really appreciate if someone over at Apple would get to the bottom of this please!  I mean come on guys, this thread has been around for over a year already and still no official bug fix!!!

  • yrogerg77 Level 1 Level 1

    Nope.  This did work... just not how you said.  I double-clicked the home button and scrolled left to discover a second set of playback controls I didn't even know existed... but the play button had no effect and there was no "done" button in the upper left corner (video app was still all black).  Even clicking the button for what I assume was the "video app" in the bottom-right just returned to playing the video (again, sound but no picture).  I had to push the little >>| button to skip to the end of the video and THEN it returned to the video app with no black screen!    Still doesn't fix the offending video though... just another technique to get the vid to stop playback thus allowing access to the video app again.

  • Sara189 Level 1 Level 1

    I'm having the same black screen video problem after I downloaded 10 tv shows.  I am a newbie and would like to try to open it in the ipod app but I can´t seem to locate it on my ipad.  What should I look for.  Thank You.