8 Replies Latest reply: Mar 10, 2013 1:25 PM by ccgreen
dlp1962uva Level 1 (0 points)
My wife has a SANSA CLIP MP3 player which worked just fine with iTunes when she first got it about a year ago, but doesn't work with iTunes today. When I connect it to my iMac via the USB cable, the SANSA CLIP appears on the desktop as a storage device, but is not recognized by iTunes. (My iPod Touch is recognized by iTunes when I connect it to the iMac.) I cannot find anything in the iTunes Preferences tabs that seems likely to help me. I contacted SanDisk support, and they said it was nothing they could help with. Any ideas?

iMac 24", Mac OS X (10.6.5), iTunes 10.1 (54)
  • roaminggnome Level 10 (94,475 points)
    I don't think that devices, other than Apple ( with very few exceptions), sync with itunes. You would have to consult the manual for the device to see how to add music.
  • Chris CA Level 9 (78,240 points)
    but is not recognized by iTunes

    It won't be.
    Drag the songs from the iTunes window to the Sansa clip on the desktop.
  • dlp1962uva Level 1 (0 points)
    Thanks. I'm sure that's how I got the existing music files on the SANSA CLIP. What threw me off was that at one point, iPhoto (!!) was opening when my wife connected the SANSA CLIP to the iMac. I seem to have been able to stop that, but thought I could do something to make iTunes open automatically.
  • Chris CA Level 9 (78,240 points)
    If there are photos on it, iPhoto will open.
  • Limnos Level 8 (46,055 points)
    In addition, I got this reply from Sansa a few months ago:

    "Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

    STEP 1 - Drag and drop music files from the Mac to the Sansa player's MUSIC folder

    STEP 2 - Create M3U playlist
    1. Create a new txt document.
    2. Rename the txt document to have an m3u file extension (example: test.m3u).
    3. Open the m3u file with notepad, or a text editor.
    4. Make the first line says #EXTM3U. Then add a few spaces
    5. Start listing your music files (with extension), separated by a new line.
    6. Exit the text editor and save the m3u file after you are finished.

    STEP 3 - Drag and drop the M3U playlist to the Sansa player's MUSIC folder

    Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.

    Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk's products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://www.sandisk.com/sandisk-support/forums to provide you with the most complete answers possible."

    I have this post by Chris CA
    "Re: Mp3 player not compatible
    Posted: Jun 15, 2010 7:48 PM

    Create a playlist in iTunes.
    In iTunes, select the playlist, select all the songs and drag them to the Sansa.

    Then iTunes menu File -> Library -> Export playlist.
    Select M3U and save the file.
    On the desktop, drag the file to the Sansa (or just save it to the Sansa)."

    Finally, there is a third party script called "itunes to SansaClip.scpt" that I downloaded off the Sansa Forums that presumably makes the interface easier. I haven't tried it.
  • dlp1962uva Level 1 (0 points)
    There are no photos on the SANSA CLIP ...

  • ccgreen Level 1 (0 points)

    When i connect the sansa clip - it does not show in "Finder" - how do I access? Doesn't show on desktop either. Connect directly to the macbook pro thru the sansa clip cable (it does show it's charging)

    thank you

  • ccgreen Level 1 (0 points)

    My sansa clip is NOT showing on the desktop when plugged in via the sansa clip cable. - any thoughts?