Wade Rubinstein

Q: Error importing to iTunes from CD.  The required disk cannot be found.

In iTunes 10 I am having a problem importing music from CDs to iTunes. When I load the CD I receive the following error. This is a new problem.

'Error occurred while converting the file "song-name here". The required disk cannot be found.'

Error correction is not being used when I read the CD. I can play the CD.

Mac Mini, Mac OS X (10.5.8), iTunes Version 10

Posted on Dec 14, 2010 2:50 AM

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Q: Error importing to iTunes from CD.  The required disk cannot be found.

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  • by lsod,

    lsod lsod Dec 14, 2010 7:17 PM in response to Wade Rubinstein
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    Dec 14, 2010 7:17 PM in response to Wade Rubinstein
    I am also having this issue, where I've been able to successfully import in the past. I have the import settings as ACC Encoder and iTunes Plus and Error Correction is NOT checked. Thanks, LSOD
  • by claudia64,

    claudia64 claudia64 Dec 15, 2010 9:50 AM in response to lsod
    Level 1 (0 points)
    Dec 15, 2010 9:50 AM in response to lsod
    I have the same problem. Any solution yet?
  • by JacksAngel23,Helpful

    JacksAngel23 JacksAngel23 Dec 27, 2010 1:37 PM in response to claudia64
    Level 1 (5 points)
    Dec 27, 2010 1:37 PM in response to claudia64
    Hi! I had the same problem right after I moved my itunes library to an external hard drive. itunes simply couldn't find my library.

    So I went in to iTunes...preferences...advanced...then clicked "change" iTunes media folder location...and I located it for iTunes. After that everything was fine.

    Hope this helps!
  • by Dummerkopf,

    Dummerkopf Dummerkopf Feb 10, 2011 10:52 AM in response to Wade Rubinstein
    Level 1 (0 points)
    Feb 10, 2011 10:52 AM in response to Wade Rubinstein
    I also have my library on an external hard drive but this is the first time I've had an issue or received this error message...

    My CD that i'm trying to import has AIFF files and other threads say to change the import settings... i did and still no luck...

    I am listening to my CD on iTunes, so I know the songs and CD are ok, but when I try to import them i can't...

    PLEASE, if you know how let us know!
  • by hesherdave,

    hesherdave hesherdave Mar 12, 2011 5:17 PM in response to Wade Rubinstein
    Level 1 (0 points)
    Mar 12, 2011 5:17 PM in response to Wade Rubinstein
    i have the same problem. any clues yet?
  • by Miller Time It,

    Miller Time It Miller Time It Mar 14, 2011 11:05 PM in response to Wade Rubinstein
    Level 1 (0 points)
    Mar 14, 2011 11:05 PM in response to Wade Rubinstein
    I was having this same problem. The solution for me was pretty simple. I closed out of itunes and restarted my computer. It started working after that. Hope this helps!
  • by Rusty47,

    Rusty47 Rusty47 Mar 25, 2011 9:44 AM in response to Miller Time It
    Level 1 (8 points)
    Mac OS X
    Mar 25, 2011 9:44 AM in response to Miller Time It
    I'm using an external hard drive to store my music files. Initially, I thought the disk that was being referred to was the CD that I had inserted. It took me a while, but then figured out that it was the target disk for the files being saved to my music folder. It appears that iTunes sometimes "forgets" where your files are stored when using an external drive.

    The fix that worked for me on my Mac was to go to iTunes/Preferences/Advanced and specify the drive location. When I went there, the location was blank, so I clicked on "Change", and specified the correct music folder location which, for me, was /Volumes/My Music/Music/iTunes/iTunes Music.
  • by leachs49,

    leachs49 leachs49 Jul 8, 2011 5:17 AM in response to Wade Rubinstein
    Level 1 (0 points)
    Jul 8, 2011 5:17 AM in response to Wade Rubinstein

    I started to experience this last night.  Googled the problem, straight to this fourm.  Rusty47 and JacksAngel23 stated and solved the problem.  Thanks!

  • by Zawi,

    Zawi Zawi Feb 18, 2012 12:59 PM in response to Wade Rubinstein
    Level 1 (0 points)
    Feb 18, 2012 12:59 PM in response to Wade Rubinstein

    I was having the same problem but I was using a Samsung external cd reader, it brings two usb connection. I was working only with one of them and after trying a lot of stuff i found that i had to plug both usb connectors... I connect them and its working fine

  • by bmahf,

    bmahf bmahf Mar 9, 2012 7:36 AM in response to Miller Time It
    Level 1 (0 points)
    Mar 9, 2012 7:36 AM in response to Miller Time It

    This was exactly what I needed to hear.  I rebooted and I was fine.  Didn't have to attach my external disk to do an import.  Thanks a lot.

  • by repgirl,

    repgirl repgirl May 6, 2012 4:28 AM in response to Rusty47
    Level 1 (0 points)
    May 6, 2012 4:28 AM in response to Rusty47

    this worked for me too - thanks Rusty47!

    Claire.

  • by Jon Metcalf,

    Jon Metcalf Jon Metcalf Apr 29, 2013 6:46 PM in response to leachs49
    Level 1 (0 points)
    Apr 29, 2013 6:46 PM in response to leachs49

    Windows and iTunes 10.

     

    Had this problem "Error importing file .... songname .... iTunes cannot locate the required file" when trying to import a CD today. 

     

    My library is on an external USB hard drive.  iTunes from time to time not only loses its own library file, but also confuses windows into thinking that the library files do not exist.

     

    So the fix where you re-tell iTunes where to find its own media file (using the preferences menu hidden behind some opaque icon for reasons that pass rational understanding) fails, and when you try to find the file using windows explorer, windows possibly confused by apple "helper" files, or possibly lost in a delusion of its own, also thinks there are no files in the music directory.  This despite usage stats on the disk still clearly showing that a lot of space is being used up by files that "aren't there".

     

    The fix for this windows user is close everything down.  Reboot, restart iTunes and presto it as if iTunes's / Window's temporary amnesia never happened.

     

    Last time I "lost" the library was when I did the "upgrade" to iTunes 10. I wrongly put this down to a pathetic upgrade utility. I now realise that iTunes/Windows just loses this key element of the plot from time to time, screwing up windows when it does so.

     

    Astonished how flaky this widely used and let's face it hardly brand new software combination is. 

     

    Now I don't know if this spectacularly unhelpful performance is Apple's fault or Microsoft's or both, so I'm not going to bother apportioning my contempt.  Shame on both your houses for needless worry that I'd have to re-rate and re-sort everything from a virgin set of file back ups yet again.

  • by cath62,

    cath62 cath62 Apr 30, 2013 4:15 PM in response to JacksAngel23
    Level 1 (0 points)
    Apr 30, 2013 4:15 PM in response to JacksAngel23

    Thank you!!!!! That worked!!!! Funny, your ID is my son's name (Jack) and he is 23!! You are an angel! Wow....It took me quite a while to find your answer and get my downloads to finally work again, thanks so much!

  • by Al Downie,

    Al Downie Al Downie Aug 9, 2013 6:06 AM in response to Wade Rubinstein
    Level 1 (0 points)
    Aug 9, 2013 6:06 AM in response to Wade Rubinstein

    This solution (re-establishing the link to my external iTunes library) isn't working for me. I'm getting the same error message, but only with *some* CDs, and it happens consistently with those CDs - other CDs import perfectly without any adjustment of settings, immediately after another CD fails. When a CD fails, the error message always refers to the 2nd track on the album. Among the CDs that fail are old and brand new disks - I don't think it's dirt or a faulty disk that's causing the problem.

     

    I have 2 external HDs - 1x USB3 and 1x Thunderbolt. I've tried swapping those connections so the iTunes HD is on a different bus but that didn't change the behaviour.

     

    I tried disconnecting the ethernet cable and disabling WiFi, and that didn't change the behaviour.

     

    I've tried disabling error correction, and that didn't change the behaviour.

     

    Any other clues, anyone?

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