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HDCP error with LG TV...

Hello.

I purchased a new Apple TV for my parents. I first set it up and tested it on my home TV (at 42" LG LCD TV) and all worked fine. So, I gave it to my parents and set it up on their home TV (a 32" LG LCD TV). As soon as they try and play rented content from iTunes store or Netflix, they get an error that says "This content requires HDCP for playback" and the video won't play. So, I brought the Apple TV back home, updated the software on the ATV and tried it again on my TV — again, no issues playing content. So, I brought it back to my parents, thus time with the same HDMI cable I was using at home, but again, I get the HDCP error and the video won't play. Tried three different HDMI cables and many of the suggestions found online to get things working, but nothing. For the records, the TV that won't work is an LG 32" LCD TV, model number 32LH30-UA. Anyone else have this model and having these issues?

Right now, my only solution is to give them my old Apple TV (gen1) in exchange for the new Apple TV (gen2) since the older Apple TV had component connections, so they can at least use that get around the HDCP bug for iTunes rentals (though, they'll be out of luck for Netflix since Apple abandoned older Apple TV users on that one).

Honestly, this is very frustrating. Once again, all these copyright protection "schemes" end up screwing the legit customer. If this doesn't get sorted out, then it's time to provide alternate, copyright protection-free content to my (and their) Apple TVs via the torrent of options available out there...

k.

20" Intel iMac 2.16 Ghz, Macintosh SE/30, Mac OS X (10.6.2), Xserves (Early 2009, Early 2008, G5), Mac Pro

Posted on Dec 14, 2010 7:07 AM

Reply
12 replies

Jul 4, 2017 4:58 PM in response to jcerimedo

Hi jcerimedo. Apple is not here. This is a user-to-user forum.

Be sure you are using a "high speed" HDMI cable. It will be marked on the wire or on the connectors.

Turn off Apple TV and the TV set.

Disconnect both ends of the HDMI cable, and reconnect them carefully but firmly.

Turn the TV set on, selected to the Apple TV input.

Turn on Apple TV.


If that doesn't help, please identify your Apple TV model and software version, and the exact model number of the TV set.

Jul 5, 2017 3:21 PM in response to Diana.McCall

Hi Diana! I tried with three different cables, all high speed and with gold connectors. I already tried what you describe, I also tried with each one of the solutions described in this forum, and also with everything I found on the Internet about it. So here are the data you request, I hope someone can help me! I have this AppleTV since always, and I do not understand what happens ...



Apple TV Model: BCGA1427

TV Set Model: LG42LE4600

Jul 5, 2017 5:25 PM in response to jcerimedo

Sorry, I'm baffled. Since you say it was working until you broke the old HDMI cable, replacing it with a good cable should be simple. I looked through all of the manual for your set (and about 20 others, apparently), looking for clues. I'm a little concerned that the manual does not refer to a version of the HDMI standard. This link: Why HDCP Causes Errors on Your HDTV, and How to Fix It is a good review of HDCP, although it may not solve your problem.

Jan 1, 2014 11:21 PM in response to kristin.

I searched on LG's website for how to update the firmware on an LG TV. It says you need a "wired connection" (meaning via an ethernet cable) to an Internet modem or router, but my model (the 37LH30-UA) doesn't have an ethernet port. I have emailed LG about the issue, but my conclusion so far is that this TV is just not compatible with Apple TV. We'll see what LG has to say for themselves.


If your parents' TV has an ethernet port, try updating the firmware and see if that works.

HDCP error with LG TV...

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