8 Replies Latest reply: Jan 1, 2014 11:21 PM by ambowman
kristin. Level 2 (235 points)
Hello.

I purchased a new Apple TV for my parents. I first set it up and tested it on my home TV (at 42" LG LCD TV) and all worked fine. So, I gave it to my parents and set it up on their home TV (a 32" LG LCD TV). As soon as they try and play rented content from iTunes store or Netflix, they get an error that says "This content requires HDCP for playback" and the video won't play. So, I brought the Apple TV back home, updated the software on the ATV and tried it again on my TV — again, no issues playing content. So, I brought it back to my parents, thus time with the same HDMI cable I was using at home, but again, I get the HDCP error and the video won't play. Tried three different HDMI cables and many of the suggestions found online to get things working, but nothing. For the records, the TV that won't work is an LG 32" LCD TV, model number 32LH30-UA. Anyone else have this model and having these issues?

Right now, my only solution is to give them my old Apple TV (gen1) in exchange for the new Apple TV (gen2) since the older Apple TV had component connections, so they can at least use that get around the HDCP bug for iTunes rentals (though, they'll be out of luck for Netflix since Apple abandoned older Apple TV users on that one).

Honestly, this is very frustrating. Once again, all these copyright protection "schemes" end up screwing the legit customer. If this doesn't get sorted out, then it's time to provide alternate, copyright protection-free content to my (and their) Apple TVs via the torrent of options available out there...

k.

20" Intel iMac 2.16 Ghz, Macintosh SE/30, Mac OS X (10.6.2), Xserves (Early 2009, Early 2008, G5), Mac Pro
  • Martin Pace Level 5 (5,110 points)
    I assume you tried all HDMI ports. Some additional troubleshooting thoughts:

    • Unplug the TV for several minutes and try again.
    • Contact LG to see if there is a firmware update.
  • kristin. Level 2 (235 points)
    Yep, tried all those things. Still no reply from LG either.
    k.
  • lalonshine Level 1 (0 points)
    Im having the same issue my tv is a LG 37LH30 i have tried everything, i even googled for my tv's HDCP support and on the specifications it says that its supported so i guess its a software issue from apple
  • jgeister Level 1 (0 points)

    I'm getting the same incompatibility message on my 50" LG tv....Best Buy is clueless.....  The movie preview plays but not the movie......  what a pain in the butt....

  • jgeister Level 1 (0 points)

    and netgear is a total rip off company....their products are buggier than the rain forest,,,,, 

  • laurabr Level 1 (0 points)

    Kristin, how did you solve your problem? I have exatelly the same issues.

    I read that if I improve my wi-fi connection or router everything goes ok. Did you try?

    Best,

    Laura

  • Rosenkrantz2 Level 1 (0 points)

    I am having same issue with my new 55 inch Smart LG LCD. It used to work fine. How do I fix this?

  • ambowman Level 1 (0 points)

    I searched on LG's website for how to update the firmware on an LG TV. It says you need a "wired connection" (meaning via an ethernet cable) to an Internet modem or router, but my model (the 37LH30-UA) doesn't have an ethernet port. I have emailed LG about the issue, but my conclusion so far is that this TV is just not compatible with Apple TV. We'll see what LG has to say for themselves.

     

    If your parents' TV has an ethernet port, try updating the firmware and see if that works.