7 Replies Latest reply: Dec 22, 2010 5:37 AM by fairie1983
kyle gooding Level 1 Level 1 (0 points)
Recently my 4g iPod touch I left in my car for about 2 hours while i went to soccer practice. When i came back the screen near the home button was all cracked. I was really shocked because i knew that it was cold but i didnt think that because of it that it would make my screen crack. I have dropped it before on my carpet and on tile but then it didnt do anything. Will the warranty cover this? Or will the Apple Protection Plan?

HP Pavilion dm4, Windows 7
  • CJS85 Level 1 Level 1 (15 points)
    Unfortunately, Acts of God are not covered under the Apple Protection Plan or its warranty.
    depending on the size of your device apple can replace the device for a fee or possibly replace the screen.
  • roaminggnome Level 10 Level 10 (92,670 points)
    The protection plan covers nothing more than the standard warranty. It just extends that same warranty another year.

    The plan does not cover damage. The only way to know for sure is to make an appointment at the genius bar or send it to Apple.
  • kyle gooding Level 1 Level 1 (0 points)
    well I talked to apple and it would cost 99 dollars to get fixed and i dont have that money right now. Does anyone know where to get an ipod 4g screen replacement that i could have someone do themselves?
  • ranjoart Level 1 Level 1 (0 points)
    Ok me and one of my friends were looking for a christmas present and our other friends ipod touch screen is cracked like not the computer part of it, just the glass part on top of the computer part. We were wondering how much that would cost to send in and get replaced or if you can even do that.
  • fairie1983 Level 1 Level 1 (0 points)
    i have recently just purchased an ipod touch gen4 had it for 1day and my boyfriend accidentally dropped it..now the screen is white and keeps flashing and it also has a black dot on the screen its not cracked the screen its just has a dent on the side now its still works but the the flashing and the black dot is annoying...i dont know what to do ??? do i get a new screen??? or how much would that cost to fix it?? cheers kt
  • lllaass Level 10 Level 10 (157,405 points)
    - Have you tried resetting it:
    Press and hold both the Sleep/Wake button and the
    Home button for at least ten seconds, until the Apple logo appears.
    - Next would be restore to factory defaults via iTunes
    - Apple cost to fix:
    http://www.apple.com/support/ipod/service/prices/#us
    - Another place to fix but you will lose you warranty
    http://www.iresq.com/
  • fairie1983 Level 1 Level 1 (0 points)
    thanks i tried that just then holding the buttons down but its not working guess my ipod is off to the shops =(