13 Replies Latest reply: Jan 27, 2011 3:27 PM by Dave Marsh
yanks27ngoin Level 1 Level 1 (0 points)
iTunes isnt playing video's or movies, but is playing the music of them. I need help! I just purchased music video's and they are not playing, only the sound is.

MacBook Pro, Mac OS X (10.6.5), 15 inch
  • Limnos Level 8 Level 8 (43,035 points)
    From who did you purchase the music videos? iTunes only supports a limited variety of video. Will your movies play in Quicktime (ideally with the Perian support package included)?
  • b noir Level 9 Level 9 (72,020 points)
    Are you getting a black screen instead of video, yanks?

    If so, perhaps try ChargedNeuron's suggestion here:

    http://discussions.apple.com/message.jspa?messageID=12758546#12758546
  • marcodj Level 1 Level 1 (0 points)
    I'm having the exact same problem, I don't use iTunes with remote speakers or anything like that, so Airplay i think would be out of the question. Do you guys know anything else about this issue?

    Just for kicks, how could i check the remote speaker thing?

    Thanks!
  • Dwayne Champman Level 1 Level 1 (0 points)
    I had the same problem and after I went into Itunes and to preferences I went to the "devices" tab and unchecked the box which says "Look for remote speakers connected with AirPlay". After that all my videos are playing fine. Hope that helps.
  • James Shook Level 1 Level 1 (0 points)
    Some of my music videos purchased from the iTunes store play the audio, give me the playback controls, but show no video. I tried your suggestion about looking for remote devices, but it didn't work.

    Any other other suggestions?
  • b noir Level 9 Level 9 (72,020 points)
    Are you up at 10.1.1.4 yet, James?

    Just checking, because there was one music video play bug fixed in that version on the iTunes for Mac side of things:

    http://support.apple.com/kb/DL1103
  • James Shook Level 1 Level 1 (0 points)
    No, 10.1 (54). I'll try the upgrade. Thanks. (I usually don't automatically upgrade since my ISP has me on a data budget.)
  • James Shook Level 1 Level 1 (0 points)
    I just upgraded iTunes, and the problem seems to be fixed. Thanks for the tip.
  • b noir Level 9 Level 9 (72,020 points)
    No problem. Glad things are working properly for you again.
  • marcodj Level 1 Level 1 (0 points)
    Hey!

    That worked! I really appreciate the help

    However, that resolved part of the problem, i can now play all my movies and videos from iTunes, but when I set them to "open in a separate window" we are back to square one. Any idea why might this be?
  • Gail Kovler1 Level 1 Level 1 (110 points)
    same problem...perfect solution.many thanks.g
  • Dave Marsh Level 2 Level 2 (325 points)
    This problem cropped up for me yesterday. I had just copied a new video to my iTunes library and was testing that it worked properly, but while the sound was playing, the screen was black.

    Pausing/pressing the Play button resolves the issue, until I select a new video/movie to play, when I have to do it again.

    I'm running MacOS X 10.6.6 and iTunes 10.1.1 (4). I tried reinstalling iTunes, with no luck. I also tried the old mainstay of replacing the Preferences file, but that also didn't help.

    There is ONE new wrinkle to this situation. Yesterday, I had installed a new app named AirView to stream videos over AirPlay to my iPad. This works fine, but after this, the issue cropped up, suggesting an AirPlay issue.

    I have two iMacs, so decided to try this situation on the Kitchen iMac and played a video on this other iMac just fine, video and sound. I then started up AirView on the iPad and initiated the video stream to the iPad from the Kitchen iMac. The movie played fine on the iPad. I quit AirView and went back to try the video on the Kitchen iMac, and yes, the video now failed to display until I reselected Computer from the AirPlay menu at the bottom of the screen, or used the pause/play solution, even though Computer was still selected as the default in the AirPlay menu. Doing this once seemed to be enough to resolve the issue for playing all videos on the Kitchen iMac, but not on the Office iMac.

    The only other difference between iTunes on these two iMacs is that one (the Office iMac) is running its videos from a FireWire 800 attached 2TB hard drive, while the Kitchen iMac's contents are on the internal hard drive.

    Deselecting the AirPlay option in Preferences/Devices to start videos correctly on the Office iMac is not a solution, since this iMac serves as our home server for our Apple TV.

    Since I have a practical option, however, and since this issue doesn't affect playing videos remotely using AirPlay, this is now a buggy annoyance, but no longer a problem for me.
  • Dave Marsh Level 2 Level 2 (325 points)
    iTunes 10.1.2 came out today and fixes this issue for me. When it can't find the previously selected AirPlay device on the network, it either gives a message telling you so, or gives an error message indicating the same. This alerts you to reselect the Computer, Apple TV, or other AirPlay device.

    So, the black screen/sound only issue is gone for me.

    Resolved.