Numbers + Keynote + Pages = iWork crashes

Question

Level 1

4 points

Numbers + Keynote + Pages = iWork crashes

Running iWork '09 on 1. generation MBA and Snow Leopard v10.6.5.

My iWork applications are crashing. Any help appreciated.

I have:
- verified my harddrive for errors.
- cleaned up the fonts.
- cleaned up with Onyx.
- reinstalled iWorks
- tried it with all other apps closed.

Fx Numbers stay open for a few seconds when opening a document then crashes with this report:
(when Keynote crashes it's with the same exception type and code). Don't remember if it's the same for pages as well, but it probably is.

Process: Numbers [17773]
Path: /Applications/iWork '09/Numbers.app/Contents/MacOS/Numbers
Identifier: com.apple.iWork.Numbers
Version: 2.0.4 (184)
Build Info: Numbers-3490000~1
Code Type: X86 (Native)
Parent Process: launchd [183]

Date/Time: 2010-12-15 09:38:02.977 +0100
OS Version: Mac OS X 10.6.5 (10H574)
Report Version: 6

Interval Since Last Report: 51835 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 7 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: CB2E9048-BA14-4F51-B121-7E48FC05759C

Exception Type: EXC BADACCESS (SIGSEGV)
Exception Codes: 0x000000000000000d, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.SFTabular 0x01b377e9 -[SFTTableTabRenderable containsPoint:] + 0
1 com.apple.SFTabular 0x01a512c2 -[SFTTableRep partitionHitByPoint:] + 151
2 com.apple.SFTabular 0x01a55b2b -[SFTTableRep knobUnderPoint:] + 184
3 com.apple.Keynote.sfdrawables 0x013eb775 -[SFDToolController _updateSnapFlagsForEvent:] + 997
4 com.apple.Keynote.sfdrawables 0x01418cd1 -[SFDToolController mouseMoved:] + 49
5 com.apple.Keynote.sfdrawables 0x01422473 -[SFDCanvas mouseMoved:] + 67
6 com.apple.iWork.Numbers 0x000516a8 0x1000 + 329384
7 com.apple.AppKit 0x97387d38 -[NSWindow sendEvent:] + 5757
8 com.apple.iWork.Numbers 0x0009fd56 0x1000 + 650582
9 com.apple.AppKit 0x972a052b -[NSApplication sendEvent:] + 5683
10 com.apple.sf.sfapplication 0x02bb525b -[SFAppApplication sendEvent:] + 789
11 com.apple.iWork.Numbers 0x0008e603 0x1000 + 579075
12 com.apple.AppKit 0x972342a7 -[NSApplication run] + 917
13 com.apple.iWork.Numbers 0x0000c937 0x1000 + 47415
14 com.apple.iWork.Numbers 0x0000c8b4 0x1000 + 47284
15 com.apple.iWork.Numbers 0x0000c81c 0x1000 + 47132
16 com.apple.iWork.Numbers 0x0004f3f9 0x1000 + 320505

Macbook Air, Mac OS X (10.6.5)

Posted on Dec 15, 2010 1:23 AM

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Answer 1

KOENIG Yvan

Level 8

41,845 points

Dec 15, 2010 9:16 AM in response to Flopsy007

The main information is missing :

how did you updated your operating system ?

If you used *-Software Update_*, the first thing to do is to apply the combo updater.

http://support.apple.com/kb/DL1324

Yvan KOENIG (VALLAURIS, France) mercredi 15 décembre 2010 18:16:00

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Answer 2

Flopsy007 Author

Level 1

4 points

Dec 16, 2010 1:15 AM in response to KOENIG Yvan

Thanks Yvan

I've used 'Software Update' to update to v10.6.5, so as far as I understand you, you advice me to run 'MacOSXUpdCombo10.6.5.dmg' as well. But isn't that just the same as using the 'Software Update' to update to v10.6.5? It seems so from reading Apples info on the update.

Am I missing something?

Message was edited by: Flopsy007

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Answer 3

Badunit

Level 7

31,258 points

Dec 16, 2010 7:38 AM in response to Flopsy007

Not quite the same. If something was missing or messed up along the way, the periodic updates may not catch it and something still may be missing, messed up, or not updated. The combo update might fix it.

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Answer 4

KOENIG Yvan

Level 8

41,845 points

Dec 16, 2010 8:36 AM in response to Flopsy007

If you used Software Update to apply all the updates delivered to macOs X 10.6, your operating system is incomplete.
The delta updater to 10.6.2 failed to apply some changes and the higher delta updater never apply them.
So, the unique way to get a complete up to date system is to apply the combo updater which install all the changes introduced since the first delivery of 10.6.

And of course, as pointed by badunit, if something failed during a delta upgrade, only the combo updater may repair the system.

It's not specific to the operating system.

After applying the iTunes delta update 10.1.1, some users where unable to use the app. The soluce was to download the complete iTunes 10.1.1

You do as you want but my rules are :
(1) wait at least six hours after the delivery of an update before applying it
(2) never install a delta update when a combo one is available. It's the case with major products, at least if like me, you wait six hours.

Yvan KOENIG (VALLAURIS, France) jeudi 16 décembre 2010 17:36:12

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