6266 Views 3 Replies Latest reply: Dec 19, 2010 5:21 AM by EZ Jim
Hi so I try to connect with my friends through FaceTime and whenever I do so the application starts and then immediately says FaceTime failed its the same problem with every friend ,and they all have the new generation iPod touch . I even tried remaking my account but that dint even help.
So can any one help me solve this issue
Welcome to Discussions, Bebjan +(and Kerato, too)+
(1) iPhone 4 requires iOS 4.1 or later to place or receive FaceTime calls with a person using an iPod touch (4th generation). Update your iOS *if you are still using iOS 4 as shown in your posted system info or anything else less than 4.1.*
(2) If your iPhone is already updated, the first thing to check is your wi-fi connections. Try connecting to several of your iPod friends from your Apple retailer's store, an internet cafe, or some other wi-fi location known to offer FaceTime-compatible wi-fi connections.
*If you can connect from more than one other location but FaceTime continues to fail at your home wi-fi network*, use the Troubleshooting suggestions in
to troubleshoot your home wi-fi network. If your wi-fi network is the problem, and if you want to manually open ports instead of merely enabling UP-n-P, see this article:
(3) *If your problem is the same at more than two wi-fi locations*, try restarting or resetting your phone:
(4) *If nothing else works*, see your retailer to have your phone checked. It may need service.
Message was edited by: EZ Jim
Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1