3 Replies Latest reply: Dec 19, 2010 5:21 AM by EZ Jim
Bebjan Level 1 Level 1 (0 points)
Hi so I try to connect with my friends through FaceTime and whenever I do so the application starts and then immediately says FaceTime failed its the same problem with every friend ,and they all have the new generation iPod touch . I even tried remaking my account but that dint even help.

So can any one help me solve this issue

iPod touch 4, iOS 4
  • lllaass Level 10 Level 10 (148,550 points)
    This article provides troubleshooting for FT.
    http://support.apple.com/kb/HT4319
  • Kerato Level 1 Level 1 (0 points)
    same problem.
    troubleshooting article doesn't help.
    I want to use it but it won't work.
  • EZ Jim Level 7 Level 7 (21,525 points)
    Bebjan wrote:
    Hi so I try to connect with my friends through FaceTime and whenever I do so the application starts and then immediately says FaceTime failed its the same problem with every friend ,and they all have the new generation iPod touch . I even tried remaking my account but that dint even help.

    So can any one help me solve this issue


    Welcome to Discussions, Bebjan +(and Kerato, too)+

    (1) iPhone 4 requires iOS 4.1 or later to place or receive FaceTime calls with a person using an iPod touch (4th generation). Update your iOS *if you are still using iOS 4 as shown in your posted system info or anything else less than 4.1.*

    (2) If your iPhone is already updated, the first thing to check is your wi-fi connections. Try connecting to several of your iPod friends from your Apple retailer's store, an internet cafe, or some other wi-fi location known to offer FaceTime-compatible wi-fi connections.

    *If you can connect from more than one other location but FaceTime continues to fail at your home wi-fi network*, use the Troubleshooting suggestions in

    http://support.apple.com/kb/HT4319

    to troubleshoot your home wi-fi network. If your wi-fi network is the problem, and if you want to manually open ports instead of merely enabling UP-n-P, see this article:

    http://support.apple.com/kb/ht4245

    (3) *If your problem is the same at more than two wi-fi locations*, try restarting or resetting your phone:

    http://support.apple.com/kb/HT1430

    (4) *If nothing else works*, see your retailer to have your phone checked. It may need service.


    Message was edited by: EZ Jim


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