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Dlocks Level 1 Level 1 (0 points)
My Iphone 3GS is displaying a message IMEI: Unknown ICCID: Unknown and will not allow me to get past the lock screen on the phone. I also have a message that says that I have to restore through Itunes but when I plug the phone in Itunes cannot access the phone b/c of my password protection. I only have the option to make emergency calls and have no option to unlock the phone. I have tried multiple resets and have removed and replaced the sim card. What do I do?

iphone 3GS, Windows 7
  • wjosten Level 10 Level 10 (93,385 points)
    See if you can force the phone into recovery mode:

    Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.

    Post back if this does not work & I'll suggest one more step before suggesting you make an appointment at an Apple store.
  • Dlocks Level 1 Level 1 (0 points)
    Thank you for responding. I tried your suggestion but this didn't work. What would your next suggestion be?
  • wjosten Level 10 Level 10 (93,385 points)
    You're welcome.

    If you can't force the phone into recovery mode you can try DFU mode:

    1. Close iTunes.
    2. Connect your iPhone to your computer and then launch iTunes.
    3. Turn your iPhone off (hold down the power button at the top of the iPhone).
    4. Then, hold down the sleep/wake button and home button together for EXACTLY 10 SECONDS, then release the sleep/wake button.
    5. Continue to hold down the Home button until a message appears in iTunes telling you an iPhone in recover mode has been detected. When you are in DFU mode your iPhone screen will be completely black. Remember that if you see the restore logo, iTunes logo, or any message on the iPhone screen, you are not in DFU mode but standard Recovery Mode.
    6. Hit the OK message that should popup to restore your phone.

    Bear in mind, you could very well have suffered a hardware failure. IMEI & ICCID unknown are indicative of a hardware failure. You will not be able to restore your phone if, in fact, it has suffered a hardware failure. Your next step would be to make an appointment at an Apple store.
  • Dlocks Level 1 Level 1 (0 points)
    Again thank you. I was able to get to the restore option but when I began to restore I got a message that an unknown error occured (1601). Do you know anything about this? Is this indicative of the hardware failure you mentioned and even if I bring it in to the apple store is something like that worth fixing?
  • wjosten Level 10 Level 10 (93,385 points)
    Error 1601 is not a hardware failure. If you have access to another computer, try restoring on a different computer. Also, make sure you are using a high powered USB port directly on your computer, no hubs or keyboards. If using a desktop computer, use a USB port on the back of the computer.

    Last resort, make an appointment at an Apple store & see if the geniuses can restore your phone.
  • Dlocks Level 1 Level 1 (0 points)
    Tried all suggestions with the last one getting me a little closer. The phone starts the restore process but during the restoring iphone firmware phase it doesn't complete the task and now gives a "Unknown error occurred (1013). I have tried it a couple of times now and it appears to get near the end of the process according to the status bar on the phone. I looked up the message number and cannot find the specifics on that error. Of course I have the error messagess that aren't listed.
  • wjosten Level 10 Level 10 (93,385 points)
    Hmmm...1013 is in fact a hardware failure. At this point, there are only two things left to try: 1. Try to restore again on a DIFFERENT computer, or 2. Make an appointment at an Apple store. The geniuses can tell instantly if your phone has suffered a hardware failure. If under warranty, they will replace on the spot. If out of warranty, Apple has an out of warranty replacement program. Cost is $199.
  • Dlocks Level 1 Level 1 (0 points)
    $199, jeez hopefully thats a new phone but I'm willing to bet it'll be a refurb. Maybe it's time to switch to a Driod. Thanks for the help. Crazy thing is I took care of this phone, never dropped and never wet and only got a year and two months out of it. I've had other phones that weren't treated so well that never had a problem and would last well past my renewal date.
  • wjosten Level 10 Level 10 (93,385 points)
    You're welcome.

    Go to an Apple store, take your phone, give it to the geniuses, tell them it doesn't work .
  • Dlocks Level 1 Level 1 (0 points)
    Will do
  • Dlocks Level 1 Level 1 (0 points)
    Went to the apple store and they said that it was a hardware problem. The customer service there was exceptional I must say. Sticking with Apple. Even though I had to wait for a bit the service rep was very personable and happy to assist me and he took care of the problem in about 5-10 minutes!
  • wjosten Level 10 Level 10 (93,385 points)
    Did they replace your phone under warranty?
  • prabhathg Level 1 Level 1 (0 points)
    Hey Dlocks, I too am facing the same problem with my Iphone 3GS stuck in recovery mode with an information of imei and iccid unknown. Tried to upgrade from iOS 4.1 to 4.2 but it failed throwing an "error 1002". Communicating with an Apple agent via a telephone (no apple store in India as such) got the idea it may be a HW fault and can only be replaced.
    Now what exactly did they do to your bricked iPhone. Replace/Repair ?? Because if I've read your posts right, it says you had to wait for 10-12 minutes while they attended your problem. Please help me I want to know more about it.
  • ritesh123 Level 1 Level 1 (0 points)

    Hi, after using the phone for several hours my carrier crashes and after i reboot my device i get to see the iTunes logo and when i press the sign it shows;

     

    IMEI: UNKNOWN

    ICCID: UNKNOWN

     

    When i reconnected the iPhone several times, iTunes will activate the phone.

     

    The phone is bought at a local retail store, and is factory unlocked. If i restore it with iOS 4.2.1. it works for a few hours and after that it stops again.

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