Audio preview not working on our landing page

Your files are quite large. I checked episode 111, and it's a 50MB file. The Store preview page has to download the entire file before starting to play it, and this takes quite some time. Even on a good connection this is going to take around a minute. I did get this to play. This seems to work OK on other episodes: click play and you can see it downloading if you have an indicator for this on your Mac, but unfortunately the page itself gives no indication that anything is happening for quite a long time.

However when I tried in the iTunes Store in iTunes, my first attempt did get a file to play, but after that it behaved as you describe, showing the file but not proceeding. Subscribing to the podcast seemed to work fine: I tried several episodes and they all started downloading OK.

I can't say for sure what is going on. I've seen the delay in the web page before, with large files; and subscribing works fine (as does playing the files from the feed in a browser). The problem lies with the Store page in iTunes (which at one point asked me to verify my credit card - no idea what it thinks it's doing). It's behaving as if the server is not responding to requests from the Store, but whose fault this in I couldn't say.

You could try iTunes Support, but I'm afraid you are unlikely to find them at all helpful: you could try asking for it to be escalated. Go to http://www.apple.com/support/itunes/ - click on 'Other iTunes Store Features' in the list and then on 'Podcasts'. You will see a link to 'Express Lane', which will guide you eventually to some contact options.

Just for information! I just asked the same question: no prelistenig on my podcast too: http://phonogen.com/podcast/itunes.xml

so strange....

krötenlöter wrote:
Just for information! I just asked the same question: no prelistenig on my podcast too:

Answered in your own thread.