Apple Store Indonesia

Question

Bambang2000 Author

Level 1

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Apple Store Indonesia

Last Dec 10, I bought an iPad from store.apple.com/id which stated that the price is including local VAT.

The iPad supposed to arrived today (from the estimated shipping time)

Today I checked with courier company (DHL) and informed that my iPad will be returned to origin because of the import duty and tax problem in Indonesia. I tried to call store support but could not get through.

Could you inform me if there is any other phone number that I can call to check about the shipment? Or could apple staff called me and explain about the matter?

iPad

Posted on Dec 16, 2010 7:26 PM

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Answer 1

Dec 16, 2010 7:38 PM in response to Bambang2000

HI and welcome...

You can check your order status here.

https://store.apple.com/Apple/WebObjects/OrderStatus.woa?sf=us

The order number can be found on the email confirmation.

I tried to call store support but could not get through.

Try this number if it wasn't the one you used: 0018 03061 2009

You could also try the Apple store / Asia online page here.

http://www.apple.com/asia/support/

Carolyn 🙂

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Answer 2

fastaryo

Level 1

0 points

Dec 17, 2010 6:11 PM in response to Bambang2000

There are clearance problems when I purchase ipad from apple store in the Indonesia's Customs. It seemed like apple is not prepared for the shipping of our shopping items and ended up customers have to wait for so long and no confirmation on when the items will be delivered or when the refund can be credit back to our credit card. This just VERY DISSAPOINTMENT i ever had shopping online, and it's apple store that i shop, big company online store but ended up having issues on Custom Clearance. It's such a SHAME....

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Answer 3

fastaryo

Level 1

0 points

Dec 17, 2010 6:29 PM in response to Bambang2000

My Question : how do I Send Apple Customer Services an e mail?
If I called customer services from my country, it is an international call. So, I would like to contact customer services by using the e mail. anybody Know what is apple customer services e mail address?

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