3251 Views 5 Replies Latest reply: Dec 22, 2010 7:04 PM by Dr_AL
If phone was bought in US then US help should help. Since it is water damage there is zero they will do for you any how. Since bought in US then you MUST be on AT&T thus call AT&T and order a replacement through them. There is nothing either company will do extra for your damaged device since it is water damage.
Thanks, but think you should do your homework, Apple in fact will sell you a refurbished replacement no matter what damage is, this I have already had to do over a year ago. Some of us had iphones from the very beginning i.e June 29th 2007 and therefore are well aware of the replacement procedures.
Apple will NOT repair or replace water damage but the key words are "refurbished replacement"
AT&T do not replace iphones, Apple does
I think you missed the point
The entire question is based on Apple customer service and the non responses from the various entities.
Yes, for a price Apple will fix your iPhone, by just replacing it with a refurbished unit.
The issue is that the iPhone can only be "fixed" by Apple in the country it was purchased, which is the same for the warranty. You could theoretically send the iPhone to a friend in the US to have them visit an Apple Store or to contact Apple to see about repair options.
As Apple, AT&T, and the Philippines carrier have stated it can only be dealt with in the US. There is no way around this. Apple customer care is doing what they can which isn't much if the iPhone is out of the US. I believe that the iPhone terms and conditions for the warranty and the use of the device outline this. Granted nobody ever reads this though.
Furthermore, if the Original iPhone is being used outside the US with a different carrier, the iPhone obviously had to have been modified and/or hacked which Apple could use as a reason for the device not to be covered at all.
Too many other great phones out there nowadays , bye bye Apple !
Fair enough, but I wouldn't expect any different reaction from any other cell phone provider or cell phone manufacturer when a 2-3 year old cell phone is heavily damaged from salt water damage while being out of the country.
If you are in Alaska you could probably get an out of warranty replacement through Apple by sending your current iPhone in and have a refurbished iPhone sent out at your cost. You would have to talk to Apple and AppleCare to see if it is available through the mail and not in person at an Apple Store.