10 Replies Latest reply: Dec 19, 2010 3:05 PM by CrackinChris
phpman Level 1 Level 1 (0 points)
I have bought in October an iPod Touch 4G and activated FaceTime on it. One week ago I bought an iPhone 4 and synchronized my iPhone with a Backup of my iPod Touch. Now I want to use FaceTime also on my iPhone, but if I activate it in Settings -> Phone nothing happens and if I reopen the settings the option is deactivated again. I get no error message or anything else.

I don't want delete all Settings or can I restore it later?

AMD Athlon 64 3500+, Windows XP Pro
  • EZ Jim Level 7 Level 7 (21,780 points)
    phpman wrote:
    I have bought in October an iPod Touch 4G and activated FaceTime on it. One week ago I bought an iPhone 4 and synchronized my iPhone with a Backup of my iPod Touch. Now I want to use FaceTime also on my iPhone, but if I activate it in Settings -> Phone nothing happens and if I reopen the settings the option is deactivated again. I get no error message or anything else.

    I don't want delete all Settings or can I restore it later?


    (1) I do not have an iPhone, so I do not understand how you could put a backup of an iPod on your iPhone. You may need to reset your phone and try again:

    http://support.apple.com/kb/HT1430

    (2) If iPhone problem continues and you get no better help here, consider the suggestions in

    http://support.apple.com/kb/HT1414

    (3) If all else fails, contact your retailer for help.





    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • phpman Level 1 Level 1 (0 points)
    First thanks for your answer.

    Second: I made a backup of my iPod Touch and restore it on my iPhone 4. This worked very well and I had no problems with it but could it be that the problem is the FaceTime Activation on my iPod Touch with my AppleID? Can I deactivate FaceTime for my AppleID?
  • EZ Jim Level 7 Level 7 (21,780 points)
    phpman wrote:
    First thanks for your answer.


    You're most welcome.



    Second: I made a backup of my iPod Touch and restore it on my iPhone 4. This worked very well and I had no problems with it but could it be that the problem is the FaceTime Activation on my iPod Touch with my AppleID?


    I think it is possible, but hopefully some iPhone user has your exact answer.

    According to the users manual no separate activation is required on iPhone because it uses your iPhone's telephone number as its unique FaceTime address instead of an email address iD like your iPod uses.



    Can I deactivate FaceTime for my AppleID?


    I would think that resetting your iPhone to its original configuration would do that, but hopefully some iPhone user has your exact answer.





    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.5); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.5)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1
  • macsam123 Level 1 Level 1 (30 points)
    I had come across a similar problem when i restored my ipod to my iphone 4. and FT was not activated. When you set up your iphone 4 as a new phone, FT works effortlessly. At least it worked for me. Let us know how it goes with you.
  • CrackinChris Level 1 Level 1 (135 points)
    1. Open Settings > General > Reset > Reset All Settings > Continue with the reset, your iPhone will re-start. (No personal data deleted, only basic functions are reset).

    2. Once rebooted, Open Settings > Phone > Turn FaceTime OFF. Also, ensure your 'My Number' is correct above FaceTime.

    3. Re-connect to your WiFi network.

    4. Now turn FaceTime ON (as per step 2). FaceTime should re-activate your number from fresh.

    5. Call another iPhone 4 user and then press FaceTime button within the call.

    Let me know if you manage this.
  • phpman Level 1 Level 1 (0 points)
    I tried this and yes it FaceTime worked for the first time and a SMS was sent to activate FaceTime. But because I had a lot apps with important data on my iPhone I restored the iPhone with an old backup and now FaceTime doesn't work again.
  • phpman Level 1 Level 1 (0 points)
    I tried this too and reset all Settings. But nothing changed, I have still the same problem.
  • CrackinChris Level 1 Level 1 (135 points)
    Sounds like the backup you restored is messed up.

    Ensure all apps/music/movies are transfered to iTunes then carry out a factory default on your iPhone and sync from iTunes from fresh.
  • phpman Level 1 Level 1 (0 points)
    If I do this, is there a possibility to get back data (scores of games, settings in apps, folders, etc.) of my apps later?
  • CrackinChris Level 1 Level 1 (135 points)
    I really don't know on that one.

    I would just make sure you have a backup/sync of everything. Unless you do a google to see if anyone else has done the same thing?