Problems updating iPhone through iTunes

Question

Problems updating iPhone through iTunes

Had this problem for a few weeks......I'm running OS X 10.4.11 and when I sync my iPhone 3G 3.1.3 through iTunes I get message on the 'Version' panel telling me 'A newer version of the iPhone software is available (version 4.2) To update your iPhone with the latest software, click Update' .......so I do and then get a dialog box telling me 'This version of iTunes (9.2.1) is up to date' ....... which would be comforting if I was trying to update iTunes.....but I'm not...I'm trying to update the software on my phone. This has happened several times before with certain downloads from the store. It's totally frustrating and of course Apple support site is useless, simply tells me to update by syncing phone to mac and press 'Update'.

DOESN'T WORK APPLE!!!!!!

Anyone any advice .....and please don't tell me to buy Leopard, that's not the answer. My girlfriend has the same mac os x and the same phone and she's updated no probs.

POWERBOOK, Mac OS X (10.4.11)

Posted on Dec 17, 2010 1:15 PM

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Answer 1

roaminggnome

Level 10

106,365 points

Dec 17, 2010 1:25 PM in response to BOND-JAMES BOND

ios 4.2.1 requires itunes 10.1 which requires Mac os 10.5.8 or later.

"Anyone any advice .....and please don't tell me to buy Leopard, that's not the answer. My girlfriend has the same mac os x and the same phone and she's updated no probs."

I doubt that.

ios 4.2.1 requires itunes 10.2 which requires Mac os 1.5.8 or later.

This is the answer. You may not like it, but it is indeed the answer.

Sorry.

Order the 10.5 software and upgrade.

From Apple:

"Version: 4.2
Post Date: November 22, 2010
Download ID: DL1061
System Requirements
Mac or PC computer with USB 2.0 port
iTunes 10.1 or later"

http://support.apple.com/kb/DL1061

"System Requirements
Software:
Mac OS X version 10.5 or later"

http://support.apple.com/kb/DL1103

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Answer 2

diesel vdub

Level 7

22,178 points

Dec 17, 2010 1:49 PM in response to BOND-JAMES BOND

BOND-JAMES BOND wrote:
Had this problem for a few weeks......I'm running OS X 10.4.11 and when I sync my iPhone 3G 3.1.3 through iTunes I get message on the 'Version' panel telling me 'A newer version of the iPhone software is available (version 4.2) To update your iPhone with the latest software, click Update' .......so I do and then get a dialog box telling me 'This version of iTunes (9.2.1) is up to date' ....... which would be comforting if I was trying to update iTunes.....but I'm not...I'm trying to update the software on my phone. This has happened several times before with certain downloads from the store. It's totally frustrating and of course Apple support site is useless, simply tells me to update by syncing phone to mac and press 'Update'.

DOESN'T WORK APPLE!!!!!!

Anyone any advice .....and please don't tell me to buy Leopard, that's not the answer. My girlfriend has the same mac os x and the same phone and she's updated no probs.

I'm certain your girlfriend had no problems loading previous updates for iOS on her Mac. However, iOS 4.2 requires iTunes 10.1, which requires OSX 10.5.

Had you upgraded as each update came out, or at least prior to iOS 4.2, you would have been able to upgrade to the then current version.

At this point, you are stuck at 3.1.3 unless you can find the install files for another version of iOS.

Just bite the bullet and upgrade to OSX 10.5 or higher (if your Mac will support it, or accept that your current version is the end of the road for you.

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