"Get", "Get All", "Subscribe" buttons not showing on podcast display

Question

"Get", "Get All", "Subscribe" buttons not showing on podcast display

I posted this as a reply on another thread yesterday, but since today I have new info, I decided to post a new topic. After updating to iTunes 10.1.1 on my Windows 7 desktop PC, there is no longer a "Get" button shown for un-downloaded episodes on the podcast display. For example, I subscribe to "PBS NewsHour Podcast" and it comes in as several episodes each day. On Dec 15, there were 6 episodes, one for each of their news stories. iTunes automatically downloaded only the last one (i.e. the default setting for a podcast); the other episodes were grayed out. Previously, there was a "Get" button next to each episode that I could click to retrieve the episode, but that button no longer appears, and there is not a quick way to download the grayed out episodes that I want.

Similarly, there is no "Get All" button next to the podcast name for a podcast with grayed out episodes. And there is no "Subscribe" button next to unsubscribed podcasts.

Today I discovered that these buttons do appear on my Windows XP laptop with iTunes 10.1.1. So, I speculate that this is somehow related to Windows 7.

The only workaround that I have found is to change the settings for the PBS NewsHour podcast to "Download all episodes" and then do "Update Podcast". This will then retrieve all episodes and I must then go remove the ones that I don't want. This is not too bad of a workaround, but I'd much prefer to have the "Get" button back.

Any ideas about what is going wrong on my Windows 7 iTunes?

iPod touch, Windows 7, 64-bit OS

Posted on Dec 17, 2010 3:03 PM

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Answer 1

Best reply

the fiend

Level 7

22,458 points

Dec 17, 2010 4:05 PM in response to MightyCasey14

Have you checked to make sure the Parental Control is not on?

*edit/preferences/parental control - disable/Podcasts,* make sure the box is not checked, that is, no tick in the box.

Phil

Message was edited by: the fiend

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Answer 2

Dec 18, 2010 9:45 AM in response to the fiend

Thanks, fiend, for the suggestion. But this was the very first thing I tried after seeing your suggestion in another thread. It did not make a difference; the problem was still there after verifying that podcasts were not disabled.

HOWEVER, the problem has now disappeared, and I am going to mark the problem as "resolved" even though I don't know why. Only a couple of hours after posting my message on this forum, I looked at the Podcast display in iTunes, and the "Get" button was there (as were the "Get All" and "Subscribe" buttons). I don't know what I changed to fix it, but I confess that I had been fiddling with various settings and preferences. I had also run the diagnostics, which showed nothing, and the problem persisted after that. Also, the problem had persisted for over a day spanning at least two system reboots and several restarts of iTunes. I wish I had taken a screen shot to prove to myself that I wasn't just seeing things. But I know for sure that those buttons were missing two days ago, but they are okay now.

Sorry for the confusion.

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Answer 3

JRecla3

Level 1

0 points

Dec 20, 2010 10:54 AM in response to MightyCasey14

I also have the same issue... After a recent update of iTunes I no longer have "get" or "get all" buttons for podcasts. I checked parental controls and all settings are correct there. Anyone else have this issue? I've had to deal with this for a few days now.

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Answer 4

Dec 21, 2010 9:29 PM in response to MightyCasey14

I also have Windows 7 and I have the same problem after installing iTunes 10.1.1. Your workaround to click "Download all episodes" and then do "Update Podcast" doesn't work. I can't see the "Get", "Get All" or "Subscribe" buttons for any prodcasts no matter what I do. I hope Apple fixes this in the next release of iTunes.

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Answer 5

scgcrowe

Level 1

4 points

Dec 21, 2010 10:04 PM in response to MightyCasey14

I'm also having this problem since the lastest update (also with Windows 7). Any tips appreciated.

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Answer 6

oakhomey

Level 1

0 points

Dec 23, 2010 1:53 AM in response to scgcrowe

I'm having this problem in Windows XP, HOWEVER you *can still download the grayed-out podcasts*. The button is invisible (for lack of a better term) so if you click where the button usually is, you can start downloading the podcast. It takes a bit of hunt-and-pecking. The button is still there, you just can't see it.

Tried reboots and settings fiddling myself, to no avail. May try reinstalling iTunes...

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Answer 7

patszie

Level 1

0 points

Dec 24, 2010 12:00 PM in response to MightyCasey14

Had the same problem after updating to Ver 10.1.1.4 ; No 'Get' button for my un-downloaded podcasts. Parental control choices were already off. Solved the problem by double clicking on the un-downloaded (grayed-out) episodes that I wanted to download. They automatically downloaded. Not very intuitive on Apple's part.

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Answer 8

Dec 25, 2010 3:42 PM in response to MightyCasey14

oakhomey was right! The Get button is still there but it is invisible. I have Windows 7 and if I hunt and peck a bit I can click on the invisible Get button and download the grayed out podcasts. Thank you!

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Answer 9

Onne

Level 1

0 points

Dec 30, 2010 5:48 AM in response to MightyCasey14

Same problem - did the "update" to 10.1.1.4 - the get button is gone. Nice update Apple - thanks for nothing...

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Answer 10

Onne

Level 1

0 points

Dec 30, 2010 6:13 AM in response to Ingenious1

Sure enough - click often in the general vicinity and eventually itunes will get the podcast.

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Answer 11

lazu

Level 1

0 points

Jan 4, 2011 10:22 PM in response to MightyCasey14

I also have "invisible" buttons. Windows Vista, iTunes 10.1.1.4.

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Answer 12

Feb 5, 2011 9:12 AM in response to MightyCasey14

This happened to me, too. To fix it, go to control panel, then Add or Remove Programs (or Uninstall Programs). Then scroll down to find iTunes, right-click on it, and select repair.

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Answer 13

Feb 7, 2011 1:37 PM in response to Chopchopchops

That worked. The button just had a second coming. Thanks.

XP

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Answer 14

Feb 7, 2011 4:54 PM in response to Chopchopchops

After I followed ChopChopChops tip and "repaired" itunes in the control panel settings, the glitch was fixed and the "Get Episode" and "Subscribe" gray buttons have been restored! Thanks ChopChopChops. This one was very annoying and I have not been able to enjoy my podcasts for several days trying to figure out where those buttons disappeared to.

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Answer 15

BenjiSTL

Level 1

0 points

Feb 16, 2011 4:51 AM in response to MightyCasey14

*O M G

* I was about to go out of my mind! I just started back up working out and I was going to download some podcasts of workouts, music, etc... and I couldn't fine the buttons at all! I have some 300+ favs from when I had my old computer and never bothered to transfer them. I searched google and $ing for every possible combination of "button" "missing" "itunes", etc... and couldn't find it anywhere. I finally found it with you guys.

Strange that such an obvious bug hasn't happened to more people and it's not been fixed sooner or had more listings in the search pages.

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