Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

airport firmware update 7.5.2 and iPhone 4g

After I installed the software update for the Airport Utility (5.5.2) and firmware for Airport Time Capsule (7.5.2) my iPhone 4g does not connect to the internet. I have reset the network on iPhone. It will not connect to the main network config at all. It will find the wireless signal for the "guest network" setting, but will not connect to internet or mail. My iPhone is running the newest OS 4.2. Help.

macbook air 2.13 GHz Intel 2Core Duo, Mac OS X (10.6.5), 27" iMac

Posted on Dec 18, 2010 6:44 AM

Reply
91 replies

Feb 15, 2011 1:30 AM in response to bikiru

Suddenly encountered the problems mentioned yesterday. Did not physically update to 7.5.2 on either the Airport Extreme or Airport Express yesterday... must have done it some time ago, but the problems manifested yesterday; all connections fine unless trying iPhones or daughter's iPod touch.

Anyway, rolled back the Extreme to 7.5.1 and the Express to 7.4.2 and all seems to be working. Radio mode set to automatic on the Extreme and Radio Channel selection to Manual (5GHz channel 36, 2.4 GHz channel 1 for what it's worth). No 5 GHz network set up as of yet, leaving it for a couple of days as yesterday annoyed me somewhat!

Extreme is set to "create wireless network" with the Express to "Join a wireless network" with printers and Airtunes connected to the Express. Both set up to WPA2 Personal.

Fingers crossed it seems to be working well at the minute, got the wireless back on the iOS devices.

Feb 15, 2011 10:30 AM in response to bikiru

Ive had the same problem - with two Iphone 4's in the house first one started to fail to connect and then second one to my AEx wifi after updating to the latest firmware. Tried resetting the AEX and reconfiguring the wifi set up , both with WPA2 and no security with no luck.

Eventually went back to 7.4.2 and WPA2 and both phones connected immediately. Appreciate this doesn't help any of you with a new AEX and cant go back to 7.4...

Apple please fix this..

Feb 15, 2011 10:54 AM in response to bikiru

We had major connectivity issues after upgrading our Extreme N and Express N to 7.5.2. No one could stay connected for longer than a minute. We just downgraded both to 7.4.2 and everything is working fine. Strangely enough, I have an Extreme N at home (as do two of my colleagues), and 7.5.2 was working fine. There are enough people though having the exact same problem that Apple really should pull this update.

Feb 20, 2011 2:39 AM in response to lexvo

I'm sure it works in certain circumstances. Let's face it Apple engineers, during their ten minutes of testing, mustn't have met our problems. My AEx connects to a Draytek Vigor PPPoA to PPPoE converter, that's all, so nothing to bridge to that would give out dhcp addresses anyway.

Also I've tried fixing the IP address and that didn't work. Most people want their AEx to be their dhcp server, what's the point of buying it as an expensive RF access point ?

Mine works ok with my iPads, in fact it's fine with everything but the iPhones. It's really annoying that apart from moaning on here there are no other proper routes to apple. I feel that they're probably unaware it's so flaky.

Let's face it, it should just work. The fact that this thread exists is testament to the problems. It shouldn't be "it works if you do this" or "it works if you do that" , it should just work, and it clearly doesn't.

It annoys me a disproportionate amount that after paying for the fairly limited functionality AEx, it's broken and no one cares beside saying reboot my iPhone or delete networks and start again.

Grrrrrrrr

Paul

Feb 20, 2011 7:48 AM in response to Stag V8

Could you do me a favor if you have a chance? You seem to have the same problem I do -- everything but the iPhone. However, if you force your iPad to connect at 2.4 GHz, do you see the problem there too? I do. I think I've isolated this to iOS 4 (perhaps just 4.2.1) working with Apple routers over 2.4 GHz.

You can enforce 2.4 GHz by telling yoru Apple router to name the 5 GHz net differently -- just for a few minutes -- and then switch it back.

Can anyone else duplicate this?

The iPhone cannot connect over 5 GHz, but the iPad can, and I think that might be the difference.

I'm crossing my fingers that this all goes away in a week or two if Apple releases iOS 4.3.

Feb 20, 2011 7:51 AM in response to bikiru

I don't have the disconnect issue on my iPhone 4 (4.2.1) and AEBS (7.5.2), but I do have very very slow throughput. It rectifies itself after rebooting the AEBS, but then slowly deteriorates. Downgrading to 7.5 or 7.5.1 didn't help my issue. I can't go below that since it's the newest model AEBS. I've tried using manual radio channels, timed access, open access, everything I can still think of and nothing has worked. I am wondering if it's an issue with iPhone 4.2.1's driver. Do CDMA iPhones have this issue (4.2.5/6)? Will 4.3 fix it? What about iPhone 4 models using firmware before 4.2.1?

Until then, the issue is REAL and it blows. Fortunately my PS3 (2.4 GHz), Wii (2.4 GHz), and 2007 MB Pro (running on 5 GHz) don't suffer from the issue.

Feb 21, 2011 3:52 AM in response to lexvo

OK. Thanks very much for the data point.

I truly wonder what the difference is, because this whole problem is so elusive. It's so reproducible for me. If I reboot the router, I can definitely get connected for a few minutes, but then the connection just hangs, and if I disconnect the iPhone from wireless, I almost always have trouble reconnecting. I can't keep a stable connection for more than just a short time (5 - 10 minutes) and as soon as the iPhone screen blanks, trouble is worse again.

This has been on my original iPhone 4, and also on the replacement Apple gave me about 6 or 7 weeks ago. Same problem.

I still haven't had them replace my Time Capsule SDB II, mostly because I don't want to lose all my backups and don't immediately have a place to offload the 1.6 GB of stuff there. But I have downgraded it to 7.5.1 with no effect then re-upgraded it, as well as setting it back to factory default settings a few times.

Feb 21, 2011 6:34 AM in response to Linda Custer

I have given up the ghost on this one and I am waiting. I had wireless working effectively for printing, airtunes, iPhone 4 and 3GS, MacBook and MBP - even managed to get it working for a BlackBerry. I installed Airfoil and since then it has all fallen apart - not sure if this has anything to do with it. No connectivity on "mobile" devices at all unless I am in the same room as the router, which is pointless. But there is no problem with the MacBook or MBP in any room in the house! Even set up a wireless hub at my in-law's house (Netgear not Airport) and used shopping centre wi-fi and they work fine. Unfortunately it seems to be a lack of range between mobile devices and Airport devices to me, but not one that is necessarily apparent straight away as looking at my Time Machine (set up over the same wireless network and still working beautifully despite being an extreme linked up to a LaCie external hard drive!) I updated in December yet it was only on the 14th Feb when the problems surfaced...

I know that this is of no help but thought that you may benefit from some things that may have not helped!

Mar 3, 2011 7:39 PM in response to Linda Custer

Ok, well today I updated to 4.3 of iOS. Same thing, but not as bad. Still not good though. I am not guessing they are going to update something on the AEBS soon, but how soon? That's the million dollar question. I would say at least 6 months. AEBS isn't known for frequent updates. Before the latest update in December. Before that, it was March. Before that? The previous year.

airport firmware update 7.5.2 and iPhone 4g

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.