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3044 Views 7 Replies Latest reply: Dec 19, 2010 5:42 PM by b noir
Currently Being ModeratedDec 19, 2010 3:18 PM (in response to Alicia9443)Many thanks.
Can you check something for me please? Is Apple Application Support currently appearing in your Add or Remove programs control panel?
If it is, try uninstalling it and then reinstalling iTunes again. Does the install go through properly? If so, do you still get the error 2? If not, let us know what error messages you get during either the Apple Application Support uninstall or the iTunes reinstall.Lenovo t61 laptop, Windows XP Pro, various ipod models
Currently Being ModeratedDec 19, 2010 4:17 PM (in response to Alicia9443)Many thanks.
Okay. We'll try a "standalone" installation of Apple Application Support, then. (It still may not install, but at least we'll have a better idea of what the problem is, based on any error messages we might get.)
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
Download and install the free trial version of WinRAR:
Use WinRAR to expand the contents of the iTunesSetup.exe or iTunes64Setup.exe into a folder.
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does iTunes launch properly now?
If instead you get an error message during the install, let us no what it says. (Precise text, please.)Lenovo t61 laptop, Windows XP Pro, various ipod models
Currently Being ModeratedDec 19, 2010 5:36 PM (in response to b noir)Thank you so much! I ended up having to update QuickTime but now everything works. I'm in the process of syncing my iPad. Thank you again for taking the time to walk me through everything! Happy Holidays!