7 Replies Latest reply: Dec 19, 2010 5:42 PM by b noir
Alicia9443 Level 1 Level 1
I just got a new iPad and was told to install iTunes on my PC to get started. I tried installing the lastest version of iTunes and at the end of the installation process I get 2 pop ups saying "Apple Application Support Not Found" I have uninstalled and reinstalled iTunes about 4 times now with the same problem. What do I need to do to successfully install iTunes and is there any way to use my iPad without connecting to a PC first? Please help, I would really like to use my graduation present!
Solved by b noir on Dec 19, 2010 4:17 PM Solved
Many thanks.

Okay. We'll try a "standalone" installation of Apple Application Support, then. (It still may not install, but at least we'll have a better idea of what the problem is, based on any error messages we might get.)

Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

http://www.apple.com/itunes/download/

Download and install the free trial version of WinRAR:

http://www.rarlab.com/

Use WinRAR to expand the contents of the iTunesSetup.exe or iTunes64Setup.exe into a folder.

Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.

Does it install properly for you? If so, does iTunes launch properly now?

If instead you get an error message during the install, let us no what it says. (Precise text, please.)
  • b noir Level 9 Level 9
    What Windows Operating System are you using, Alicia? XP, Vista or 7?
  • Alicia9443 Level 1 Level 1
    Windows XP on an HP laptop.
  • b noir Level 9 Level 9
    Many thanks.

    Can you check something for me please? Is Apple Application Support currently appearing in your Add or Remove programs control panel?

    If it is, try uninstalling it and then reinstalling iTunes again. Does the install go through properly? If so, do you still get the error 2? If not, let us know what error messages you get during either the Apple Application Support uninstall or the iTunes reinstall.
  • Alicia9443 Level 1 Level 1
    The only Apple programs that I can uninstall are Apple Mobile Device Support, Apple Software Update, QuickTime and Bonjour. I don't see the other program.
  • b noir Level 9 Level 9
    Many thanks.

    Okay. We'll try a "standalone" installation of Apple Application Support, then. (It still may not install, but at least we'll have a better idea of what the problem is, based on any error messages we might get.)

    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

    http://www.apple.com/itunes/download/

    Download and install the free trial version of WinRAR:

    http://www.rarlab.com/

    Use WinRAR to expand the contents of the iTunesSetup.exe or iTunes64Setup.exe into a folder.

    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.

    Does it install properly for you? If so, does iTunes launch properly now?

    If instead you get an error message during the install, let us no what it says. (Precise text, please.)
  • Alicia9443 Level 1 Level 1
    Thank you so much! I ended up having to update QuickTime but now everything works. I'm in the process of syncing my iPad. Thank you again for taking the time to walk me through everything! Happy Holidays!
  • b noir Level 9 Level 9
    Excellent news! Merry christmas to you too.