iTunes installs itself every time I open it.

Whenever I start iTunes, ever since upgrading to the latest version (10.1.1), Windows Installer comes up and installs iTunes. This lasts a few minutes and then iTunes finally comes up. Any help with this would be greatly appreciated.

Toshiba Satellite L455D-S5976, Windows 7

Posted on Dec 18, 2010 8:13 PM

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2 replies

Dec 19, 2010 3:12 AM in response to acrook48

The "Please wait while iTunes configures iTunes" is a repair install of iTunes. (The advertised shortcut for iTunes has checked against the installation database in the iTunes.msi to see what itunes program files, registry entries and other itunes whatnot ought to be installed on the PC, and has discovered something missing on the PC. So it's trying to replace those items.)

MSInstaller events will be being recorded in your Applications event log about those repair installs. If we're lucky, they'll tell us what item is missing that iTunes has been trying to repair.

In Windows 7, open Event Viewer by clicking the Start button, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Event Viewer.

Open the Windows logs folder. Open the Application log.

Look for MSInstaller events generated at the same time as the iTunes repair installs. (You may see several different MSInstaller events for each repair install.) Doubleclick on the events to see the descriptions.

Are you always getting the same descriptions for your iTunes-repair-related MSInstaller events? If so, paste a copy of the description for each typical MSInstaller into a reply here so we can have a look, please.

Dec 19, 2010 12:56 PM in response to b noir

Certainly. Yes the Windows Log shows a repetitive event for the reconfiguration of iTunes. Each iTunes opening shows three MSInstaller events. They are as follows:

Event 1: Product: iTunes -- Configuration Completed Successfully

Event 2: Windows Installer reconfigured the product. Product Name: iTunes. Product Version: 10.1.1.4. Product Language: 1033. Manufacturer: Apple Inc.. Reconfiguration success or error status: 0.

Event 3: Ending a Windows Installer transaction:
{881F5DE8-9367-4B81-A325-E91BBC6472F9}. Client process Id: (This number changes with each iTunes opening)

I believe event 3 is the one you are looking for, I added the other two incase they were important. But those three events all happen each time I open iTunes with the exact same messages.

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iTunes installs itself every time I open it.

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