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User profile for user: pepec
pepec Author
User level: Level 1
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itunes crashes at startup

Please Help me. I tried to launch iTunes (10.1) and I did get the error BEX??

Firma con problemas:
Nombre del evento de problema: BEX
Nombre de la aplicación: iTunes.exe
Versión de la aplicación: 10.1.1.4
Marca de tiempo de la aplicación: 4d06bba9
Nombre del módulo con errores: StackHash_0a9e
Versión del módulo con errores: 0.0.0.0
Marca de tiempo del módulo con errores: 00000000
Desplazamiento de excepción: 6d6f435f
Código de excepción: c0000005
Datos de excepción: 00000008
Versión del sistema operativo: 6.1.7600.2.0.0.768.3
Id. de configuración regional: 10250
Información adicional 1: 0a9e
Información adicional 2: 0a9e372d3b4ad19135b953a78882e789
Información adicional 3: 0a9e
Información adicional 4: 0a9e372d3b4ad19135b953a78882e789

* When I tried to launch Quicktime:

Firma con problemas:
Nombre del evento de problema: BEX
Nombre de la aplicación: QuickTimePlayer.exe
Versión de la aplicación: 7.69.80.9
Marca de tiempo de la aplicación: 4cf444ff
Nombre del módulo con errores: QuickTimePlayer.dll
Versión del módulo con errores: 7.69.80.9
Marca de tiempo del módulo con errores: 4cf444e1
Desplazamiento de excepción: 00005b6d
Código de excepción: c0000409
Datos de excepción: 00000000
Versión del sistema operativo: 6.1.7600.2.0.0.768.3
Id. de configuración regional: 10250
Información adicional 1: 9833
Información adicional 2: 98335601f0543cdfe3ee78b9ddc81548
Información adicional 3: b90a
Información adicional 4: b90afd1a8ada0720dadcb4c6e2209b1e


I'm not sure how you can help but reading this post I thought you could. Thank you.

Laptop Toshiba Satellite E205, Windows 7, 64 bits

Posted on Dec 19, 2010 2:44 AM

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User profile for user: b noir
b noir
User level: Level 9
72,324 points

Posted on Dec 19, 2010 3:10 AM

That's consistent with some other application (apart from QuickTime itself) stashing old QuickTime componentry on the PC in an unorthodox location. (Codec packs and video converters are the usual suspects with that, although some games might do the same.)

So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.

First we'll need to change some view settings.

In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.

Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.

What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)
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User profile for user: b noir
b noir
User level: Level 9
72,324 points

Dec 19, 2010 3:10 AM in response to pepec

That's consistent with some other application (apart from QuickTime itself) stashing old QuickTime componentry on the PC in an unorthodox location. (Codec packs and video converters are the usual suspects with that, although some games might do the same.)

So we'll go looking for the older QuickTime componentry in the most common locations for it to be stashed.

First we'll need to change some view settings.

In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.

Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
Open the "SysWOW64" folder.

What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files ... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)
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User profile for user: pepec
pepec Author
User level: Level 1
0 points

Dec 19, 2010 7:38 AM in response to pepec

Thank you for your help, in the direction C:\Windows\SysWOW64, there are a folder with the name QuickTime and 3 files QuickTime.cpl, QuickTime.qts and QuickTimeVR.qtx.

In the folder C:\Windows\SysWOW64\QuickTime, there are 13 files:
-QuickTimeAuthoring.qtx
-QuickTimeCapture.qtx
-QuickTimeEffects.qtx
-QuickTimeEssentials.qtx
-QuickTimeImage.qtx
-QuickTimeInternetExtras.qtx
-QuickTimeMPEG.qtx
-QuickTimeMPEG4.qtx
-QuickTimeMPEG4Authoring.qtx
-QuickTimeMusic.qtx
-QuickTimeStreaming.qtx
-QuickTimeStreamingAuthoring.qtx
-QuickTimeStreamingExtras.qtx

Is it normal to have these files?
Should I delete these files?

Message was edited by: pepec
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itunes crashes at startup

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