Ipod nano use iTunes to restore

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Level 1

8 points

Ipod nano use iTunes to restore

I had my nano replaced yesterday by the Apple store. The unit they gave me came out of a cardboard box from behind the Genius counter. I was able to get all my play lists installed and the nano appeared to be working fine. Then I plugged it into charge and after awhile I hit the sleep wake button and I get the following screen "Use iTunes to Restore" Do I have another defective nano?

Intel Based I-Mac, MacBookPro, Mac OS X (10.6.5)

Posted on Dec 19, 2010 5:28 AM

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Answer 1

champcarford Author

Level 1

8 points

Dec 19, 2010 5:30 AM in response to champcarford

I have restored multiple times but keep getting this after I plug it into charge it.

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Answer 2

Dec 19, 2010 10:46 AM in response to champcarford

If a solution cannot be found in the iPod nano (6th generation) - User Guide, call iPod Nano tech support or return to Apple Store & show them your problem.

!http://i53.tinypic.com/2wqybd0.gif!

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Answer 3

champcarford Author

Level 1

8 points

Dec 19, 2010 5:05 PM in response to champcarford

Called them twice today. I will be exchanging it tomorrow.

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Answer 4

champcarford Author

Level 1

8 points

Dec 20, 2010 7:22 PM in response to champcarford

I went to exchange it today and was told they have none to exchange it with. They will have it in a few days for me. Kind of ticks me off they have plenty for sale but they want can't use those for exchanges. I see Apple's customer service is starting to go down hill.

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