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iPhone 4 Upgrade issues

2343 Views 7 Replies Latest reply: Dec 31, 2010 6:31 AM by LiVigni RSS
LiVigni Calculating status...
Currently Being Moderated
Dec 19, 2010 9:45 AM
I'm having a rough time upgrading my iPhone 4. I connected the iPhone to the PC via USB. The device was recognized fine. Upon hitting the "Update" button the process begins to work. At some point in time it attempts install drivers; eventually the drivers are not installed successfully and my iPhone goes into recovery mode. I usually have to restore it on my laptop at which point in time I can re-try the upgrade on my PC.

I'm apprehensive to update iTunes on my laptop because that is my only means of restoring my iPhone 4.

Some things I've done to try and correct the issue(NOTE: I have 64 bit Windows 7):

1. Uninstall/Re-install the most up to date version of iTunes and all components such as Quicktime, Bonjour etc. I even did it in a specific order.

2. Restart the PC and iPhone 4 after Uninstall and Re-installation of iTunes.

3. Manually updating drivers for "Apple Mobile Device USB" and "MTP USB Device" using usbaapl64. I go through the whole right click > update driver software > browse my computer for driver software > let me pick > chose a device and "have disk" > browse > and I try from both of the following directories *C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers* and *C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers*. The second directory didn't even have a Drivers folder in it at first. I copied and pasted the driver folder in Mobile Device Support in second directory.

I'm really unsure how to proceed. I'd like to upgrade my iPhone to 4.2 but the amount of time I'm spending coupled with the lack of results is very disheartening.

Message was edited by: LiVigni
Custom Built, Windows 7
  • modular747 Level 6 Level 6 (15,790 points)
    Currently Being Moderated
    Dec 19, 2010 9:48 AM (in response to LiVigni)
    Disable ALL security apps (firewall, antivirus, etc.) running on your PC.

    Connect the phone to a USB port on the PC, not an external hub or keyboard port.
    MacPro4,1 8 Core, MB Air3,2 (13"), Mac OS X (10.6.5), iPhone 4, iOS 4.2.1, iPad 3G iOS 4.2.1, AirPort Extreme, 160GB iPod
  • modular747 Level 6 Level 6 (15,790 points)
    Currently Being Moderated
    Dec 21, 2010 12:08 PM (in response to LiVigni)
    There are no iPhone "drivers" installed during the update process. Are you referring to the iOS "software" or "firmware" segments of the install?
    MacPro4,1 8 Core, MB Air3,2 (13"), Mac OS X (10.6.5), iPhone 4, iOS 4.2.1, iPad 3G iOS 4.2.1, AirPort Extreme, 160GB iPod
  • DaveFromLondon Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 29, 2010 4:38 AM (in response to LiVigni)
    I'm having the same problem. I'm using an iPhone 3GS (trying to upgrade from iOS 4.0.something to 4.2) with iTunes 10.1.1.4 running on Windows 7 (64 bit).

    I have never managed to get iTunes to upgrade the iPhone smoothly. It always makes a mess of it. Although this time iTunes actually hung, leaving my iPhone in Recovery Mode -- this is an all-time low for the iPhone's already-poor update process.

    Do Apple not actually bother testing this stuff? It's a joke.
    PC, Windows 7

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