2430 Views 7 Replies Latest reply: Dec 31, 2010 6:31 AM by LiVigni
Usually the firewall is the issue when the update is downloading. I've had no issues downloading the update. It's during the installation/update process that problems start happening. I turned off all firewall and bitdefender. This however didn't help the issue of the iPhone drivers not being installed successfully. Are there any other solutions to this issue.
Not really sure how to explain this, so I'll just explain what I see.
My iPhone is currently connected to my pc. I can see it in iTunes. I can browse apps and music on the iPhone. I'm assuming that all is well. If there was an issue with drivers I don't believe I could do this.
I am going to click update in the "Summary" tab. iTunes informs me that it will update my iPhone to iOS 4.2 and verify the update with Apple. I click update.
Backing up iPhone
Preparing phone for software
Hear device connect/disconnect multiple times via USB (Windows Chime).
Usually I see in the bottom right corner a message saying that the drivers for the device are being installed, followed by another message that says they were not installed successfully. This time however I didn't see that message. However, at the end I still received an error message saying the iPhone could not be updated. Uknown error (1611).
I'm unsure how to see which portion of the install is faltering, nor how to proceed to rectify.
Appreciate the support.
I'm having the same problem. I'm using an iPhone 3GS (trying to upgrade from iOS 4.0.something to 4.2) with iTunes 10.1.1.4 running on Windows 7 (64 bit).
I have never managed to get iTunes to upgrade the iPhone smoothly. It always makes a mess of it. Although this time iTunes actually hung, leaving my iPhone in Recovery Mode -- this is an all-time low for the iPhone's already-poor update process.
Do Apple not actually bother testing this stuff? It's a joke.