New Iphone 4 stuck in DFU Mode

Thanks for the quick reply.

Yes, I have tried another computer and I still get the same error messages when I try a restore. Unfortunately I do not have anyone with a Mac with which to try. As much as I would love one, I'm stuck with Windows due to work etc..

I have just woken up and plugged it into the same laptop I have been attempting to restore from. It started to restore perfectly fine as if nothing was wrong. However it asked me to put the sim card in the iPhone after it restored then it complained that the phone was too hot and needed to cool down. It has only been sat on the side overnight?! Could I have the proximity sensor issue, since I noticed I have dropped half the battery charge over night. Could this also be affecting my sync issues and the freeze problem?

Still have the same issue. Phone is randomly powering down and refusing to be powered up. It's only a week old and there doesn't seem to be a fix for this despite it being all over the internet.

This is a joke, no support or even an answer to my problem from Apple. Apple seem to be ignoring this issue that is all over google. I have no lost the photo's and video's I took during christmas.

I am not going to buy apple again and will stick to Microsoft which has good support and compatibility.

The nearest Apple store where I am now is 4 hours away by car, I stand no chance at getting to one now.

I'm currently not at my home address as I travel for christmas, which is why I like the use of an iPhone.

If I got my phone from T-Mobile UK, do they have to replace it or can someone at the Apple store do it? I have all the proof of purchases from when I bought it on the 17th.

At the moment its locked up twice a day and I have to spend an hour at least on my computer constantly rebooting. Today the battery ran itself down to zero over night and is now stuck in a recovery loop.

It seems the only way to force the iPhone out of recovery mode is to have it jailbroken and use one of the many programs out there. The problem is that this will invalidate my warranty.

How come so many amateur coders out there can fix iDevice better than apple? I can't even find an official mention from apple about this product, but when you search for the problems on the internet there are literally hundreds of instances of this. It just doesn't make sense that apple can't have seen them.

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While I am annoyed that my iPhone was defective and that anything can be defective purely by chance, it wasn't the face that the product was defective it was the lack of support from apple that angered me; most importantly the lack of admission from apple that they have issues and don't seem to acknowledge them.

I returned to the vicinity of an apple store today (3rd Jan) at about 10am, after it opened... it was rammed full of people. I had to make an appointment to see the genius bar, and the only available slot was 15:50. Needless to say I wandered around the city for hours until I could get sorted out. I must add here that I know how busy is was, so I do not hold apple against this. In fact I admire their stamina judging by the sheer number of people with apple related issued. But sure enough, after waiting 20 mins in a backlog of people, I showed them my iPhone and they just replaced it. I never even needed proof or receipt that my iPhone was indeed less than 30 days old.

They scanned the iPhone box... does this tell them that it's a new iPhone or doesn't it matter depending on the problem as mine was faulty hardware.

As busy as the Apple store was the staff were curteous, professional and efficient. While waiting for my Genius Bar skot, I did play with the Mac's on display and while impressed with their fluidity I decided tht eventually I will eventually buy a Mac, but it will never replace my Windows machine, which is compatible with everything (including most malware unfortunately).

I can now only wait to see if my issues persists with this new iPhone. If they do persist with my new phone, then it would seem that I am doing something wrong. I sincerely hope not, especially since the Apple poeple replaced my phone on the judgement that it's a hardware issue on my former iPhone 4.

I would love a Mac, yes I would. But the limited software forces me to use Windows as it has versatility and availability on it's side. Not to mention the wider and more variable pay scale for the items.

Verdict:

Apple Products: Generally Excellent with few a exceptions
Apple Support: Needs work commercially, but local retail/personal support is top notch

Would I buy from Apple again?

Depends on how this iPhone behaves now I have it replaced. That is the deciding factor. I have an iPod 3(?) which has never gone wrong (touch wood) and an iPhone 4 which has been a nightmare. This new iPhone will make it 2/3 either way, which will settle my mind.

EDIT... stupid MS windows sent the message before I finished writing it. Ironic...

Marked as Answered because the issue was resolved via the Apple Store In Birmingham, UK.