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  • Ffbailey Level 1 Level 1 (0 points)

    Hi all, ok I have an iPad, my wife has one too. You know that means we have to be able to print coupons.......life would be better for me you know!!!! In any event, coupons.com or any other site I am having a very tough time trying to figure out why I can't print coupons.. I know my printer works as I tested it with an email. So oh great ones, what in the world am I doing incorrectly?

    Thanks

  • macboy3365 Level 1 Level 1 (0 points)

    There is a coupons.com app for iPhone (and I assume that it is compatible with the iPad). It is supposed to be able to work with AirPrint, but apparently the program only prints to HP printers, which I believe was the first printer company to adopt AirPrint. I have an AirPrint enabled Brother printer, and the app will not print to my printer because it only looks for HP printers. This is something that you will most likely have to take up with coupons.com.  Good luck with that. When it comes to using their website on a computer, all I got was a stock answer reply. I can only expect their customer service with their iOS app to be just as bad.

  • Douglas Level 3 Level 3 (775 points)

    There is a known issue with printing coupons with coupon.com software.  They are aware of it, there tech even sent me some beta software to try and and that didn't work for me either.  After that they just quit trying to solve the problem.  I've emailed them a numbe of times and they don't respond.  I've isolated the file in their software that is causing the problem but they told me they knew that and never responded again, it's been almost a year now.

  • couponsupport Level 1 Level 1 (40 points)

    Hello Mr. Bailey,

     

    Our coupon-printing technology is currently supported on the following computer operating systems and web browsers:

     

    Microsoft Windows 7, Vista, XP, Server 2003, and 2000 -- when used with Internet Explorer 6.0 or higher, Mozilla Firefox 2.0 or higher, Netscape Navigator 8.0 or higher, Google Chrome, Apple Safari, Opera, and most MSN and AOL browsers.

     

    Macintosh OS X 10.7 (Lion), 10.6 (Snow Leopard), 10.5 (Leopard), and 10.4 (Tiger)  -- when used with Safari 2.0 or higher and Firefox 2.0 or higher.

     

    Note: The Coupon Printer may not work with "beta" releases of supported browsers, and is disabled in virtual computing environments. Additionally, if you are operating a 64-bit version of Windows, then print from the 32-bit version of Internet Explorer.

     

    If you are having trouble printing and feel that you are on a supported operating system and web browser, try to print again using another supported browser to see if your print issue is specific to that browser or part of a wider issue. If you don't have another one of these web browsers installed on your computer yet, they are available free for download on the Internet. Just search for them by name.

     

    Some internet security programs and firewall settings contain a feature known as "Stealth Browsing" or "Anonymous Browsing" , which is designed to hide the identity of your web browser from the Internet. The false label created in place of your browser's true identity may result in our site identifying it as an unsupported browser. Disabling this feature will allow your compatible web browsers to pass the browser compatibility check on our site.

     

    If you still need assistance, please send an email to support@couponsinc.com.

     

    Thank you,

     

    Technical Services

    Coupons.com Incorporated

  • yalK Level 1 Level 1 (0 points)

    coupons.com is no help whatsoever.

    Quit Safari

    Go to your Applications folder in Finder

    Highlight Safari and Command-I for "Get Info"

    You will see the option of "Open in 32-bit mode" - check that

    Reopen Safari

    Print your coupons

  • shayshap Level 1 Level 1 (0 points)

    Oh, I had hoped this would work.  I followed your directions yalk but it didn't work. 

     

    Any other ideas?  I was printing with Lion until just recently no problem.

     

    kathy

  • couponsupport Level 1 Level 1 (40 points)

    Dear Valued Customer,

     

    Thank you for contacting Coupons.com. Our coupon-printing technology is currently supported on the following computer operating systems and web browsers:

    Microsoft Windows 7, Vista, XP, Server 2003, and 2000 -- when used with Internet Explorer 6.0 or higher, Mozilla Firefox 2.0 or higher, Netscape Navigator 8.0 or higher, Google Chrome, Apple Safari, Opera, and most MSN and AOL browsers.

    Macintosh OSX 10.7 (Lion); OSX 10.6 (Snow Leopard); OSX 10.5 (Leopard); and OSX 10.4 (Tiger) -- when used with Safari 2.0 or higher and Firefox 2.0 or higher.

    Note: The Coupon Printer may not work with "beta" releases of supported browsers, and is disabled in virtual computing environments. Additionally, if you are operating a 64-bit version of Windows, then print from the 32-bit version of Internet Explorer.

    If you are having trouble printing and feel that you are on a supported operating system and web browser, try to print again using another supported browser to see if your print issue is specific to that browser or part of a wider issue. If you don't have another one of these web browsers installed on your computer yet, they are available free for download on the Internet, just search for them by name at www.google.com.

    Some internet security programs and firewall settings contain a feature known as "Stealth Browsing" or "Anonymous Browsing,” which is designed to hide the identity of your web browser from the Internet. The false label created in place of your browser's true identity may result in our site identifying it as an unsupported browser. Disabling this feature will allow your compatible web browsers to pass the browser compatibility check on our site.

    If you still need assistance, please reply to this email with the name of your operating system, web browsers you attempted to print with, the browser version info, and a brief description of what happened when you tried to print.

    We appreciate your business and welcome the opportunity to serve you.  If you need further assistance or have additional questions, please reply to gyee@couponsinc.com or call 513-229-8605, M-F, 9-6pm, EST.

     

    Thank you,

     

    Greg

    Customer  Support
    Coupons.com, Inc.

  • yalK Level 1 Level 1 (0 points)

    Unfortunatly, no.  I use the 32-bit mode and it works fine for most people.  Try using Firefox or Chrome.  Don't bother with support from coupons.com--they are useless.

  • David Stamm Level 1 Level 1 (0 points)

    "Don't bother with support from coupons.com--they are useless."

     

    Saw the above comment, had to speak...

     

    All kinds of reasons your coupons may not print, including sometimes the "print limit is reached" which can trip you up. Here's the test site - http://b.coupons.com/z.asp

     

     

    Anyways... I actually had help from the guy at coupons.com a few times. If you leave a message he will eventually get back to you. BE POLITE.

     

    It's not like theyre waiting at your beck and call just so you can get coupons.

     

    Good luck

  • yalK Level 1 Level 1 (0 points)

    I will add that my comment "Don't bother with support from coupons.com--they are useless" is my experience nonetheless echoed by many, many other Mac users.  Perhaps "Greg" is now the exception and not the rule?  I have addressed this issue with coupons.com for *years* and all I have to show for it is their same placating response cut and pasted year after year, inquiry upon inquiry.  It matters not--dealing with getting coupons to print from coupons.com is a widely varied experience and coupons.com seems slow to address Macintosh issues.

  • Wattyz Level 1 Level 1 (0 points)

    I have tried over 40 times to do this, even 5 more times tonight and then started messing with my printer settings on my own.

     

    I changed my Safari setting to 32 bit (finder, applications Safari, right click "get info" and checked the little "Open in 32 bit" box.

     

    Then went to System Preferences, Print and scan, right clicked "set default printer" next to the printer, and unchecked "share this printer on the network." (I have 3 printers...)

     

    It worked for me. I even set it back to the original settings in sharing and it still works. (Printers are Brother, HP and Epson.) HTH someone.

  • David Stamm Level 1 Level 1 (0 points)

    Wattz - Perhaps this might help solve some frustration.

     

    I've found some of the sites (Red Plum + Smartsource + Bricks (I think) tend to be fickle... at least for me.

    (I'm running ML 10.8.4)

     

    In addition to running Java... I can ONLY print when:

    1) Using Firefox

    2) Connected via USB directly to my printer (not wireless)

     

    When I want to print more than the two coupons allowed - I have to bring my wifes laptop to my work area, connect directly to printer, and change printer default.

     

    (Have same physical printer / but 2 printer set-ups - one wireless, one direct)

     

     

    Hope this helps.

  • Roosterschic Level 1 Level 1 (0 points)

    I have Google Chrome downloaded on my Mac.  Java is built into it and I have no problems printing my coupons from there.  I hope this helps.

  • blondek223 Level 1 Level 1 (0 points)

    Ive been having the same problem. When I print from coupons.com, they print tiny. Im using a Canon Pixma MG3220 printer. I've tried uninstalling and reinstalling the coupon printer program but that didnt help, I tried putting Safari in 32-bit mode and that didnt work either. I emailed the customer service people at coupons.com and they said to remove the printer software and reinstall it but i cant figure out to do that. What do I do????

  • RickyJones Level 1 Level 1 (0 points)

    This is a frustrating problem to have. The only way I can get it to work is if there is only one printer setup on my machine. If there is more than one printer it won't work, it just hangs there acting like it's loading, but never does anything. If I delete all printers (System Preferences > Print & Scan) from my list except one, then it works perfectly. Not the best solution for me because I use this computer for work as well and need access to different printers in the office, but nevertheless it works.