Help I Need To Upgrade Badly!! Error Occurs

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Help I Need To Upgrade Badly!! Error Occurs

I've been trying to upgrade my Ipod Touch from 2.1 to 4.0 since summer but it says i need itunes 9.2 or higher. I currently have 8.2 and ive tried downloading but when it installs it stops after publishing product information then i get this error :

An error occurred during the installation of assembly'Microsoft.VC80.CRT,publicKeyToken="1fc8b3b9a1e18e3b", type="win32',version="8.0.50727.762",processorArchitecture="x86". Please refer to Help and Support for more information. HRESULT:0x80073712

I have a windows vista basic 32 bit

can someone please help me?

Pavillion a1520e, Windows Vista

Posted on Dec 20, 2010 4:50 PM

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Answer 1

b noir

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Dec 21, 2010 10:56 PM in response to alex559

HRESULT:0x80073712

These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.

Go into your Windows update and try to check for new updates. Do they fail to install? If so, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? Are they also 80073712s, or a different error code? If they're different, what codes are you getting in Windows Update?

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Answer 2

alex559 Author

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Dec 23, 2010 12:48 PM in response to b noir

Ok this is what i need to update Microsoft XML Core Service 4.0 Service Pack 2(KB973688)
and

Net Framework 3.5 service pack 1 Family Update (KB951847)x86

they both failed the error codes are
643 for both

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Answer 3

b noir

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72,324 points

Dec 23, 2010 12:57 PM in response to alex559

🙂 perfect info, thanks alex.

Net Framework 3.5 service pack 1 Family Update (KB951847)x86

We'll concentrate on that one first. (Not having it on board can cause iTunes to fail to run, too.)

Does the following document allow you to get the update installed?

[When you try to install an update for the .NET Framework 1.0, 1.1, 2.0, 3.0, or 3.5, you may receive Windows Update error code "0x643" or Windows Installer error code "1603"|http://support.microsoft.com/kb/923100]

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Answer 4

alex559 Author

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Dec 23, 2010 5:50 PM in response to b noir

ok im installing .net Framework 3.5 SP1 but its taking forever. It finished downloading and the bar is complete... Ive been waiting for message to say it was complete but its been an hour and no luck

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Answer 5

b noir

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Dec 23, 2010 6:02 PM in response to alex559

Could you post a screenshot of the download box on an image-hosting site and post back with a link to the screenshot, please, alex?

Pixentral is free and doen't require an account:

http://www.pixentral.com/

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Answer 6

alex559 Author

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Dec 23, 2010 6:59 PM in response to b noir

http://www.pixentral.com/show.php?picture=1uI2J9umZsRvU68SV86v6mKEGmj32D1

heres the screen shot

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Answer 7

b noir

Level 9

72,324 points

Dec 23, 2010 8:11 PM in response to alex559

... okay ...

If you disconnect from the internet at this point, does the install complete?

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Answer 8

alex559 Author

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Dec 23, 2010 8:40 PM in response to b noir

I tried installing again but its still the same as before. It doesnt say that installation was succesful just frozen as in the screenshot.

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Answer 9

b noir

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Dec 23, 2010 8:53 PM in response to alex559

Can you make any better progress if you download and save the installer, and then (once the download is complete) run the install by doubleclicking the installer you downloaded?

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Answer 10

alex559 Author

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Dec 23, 2010 9:03 PM in response to b noir

ok this time i got this message

[12/23/10,21:02:21] Microsoft .NET Framework 2.0SP1 (CBS): [2] Error: Installation failed for component Microsoft .NET Framework 2.0SP1 (CBS). MSI returned error code 1618
[12/23/10,21:02:29] WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0SP1 (CBS) is not installed.

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Answer 11

b noir

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Dec 23, 2010 9:10 PM in response to alex559

WapUI: [2] DepCheck indicates Microsoft .NET Framework 2.0SP1 (CBS) is not installed.

Interesting ... that one is incorporated as a component into your Vista.

So if we take the message at face value, an sfc /scannow might get the 2.0 .NET framework back for us:

[How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7|http://support.microsoft.com/kb/929833]

Does the scannow repair/replace any files? If so, will the 3.5 install work for you?

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Answer 12

alex559 Author

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Dec 23, 2010 9:43 PM in response to b noir

The scan doesnt begin it says : Windows Resource Protection could not start the repair service.

what do i do now?

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Answer 13

b noir

Level 9

72,324 points

Dec 23, 2010 10:06 PM in response to alex559

Good lord. Okay, if we're lucky, that might have just been caused by your Windows Modules Installer Service having been stopped. (That can cause trouble with installing updates, too ...)

In your Start Menu, right-click Computer and select "Manage".
Expand "Services & Applications".
Open "Services". (Maximise the window to better see what's going on.)
Find the Windows Modules Installer Service, select it and click either "Start" or "Restart".

Does it start or restart? If so, can you get an sfc to go through now?

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Answer 14

alex559 Author

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Dec 24, 2010 11:31 AM in response to b noir

Ok i tried what you said, but every time i click tart on Windows Module Installer i get this message:

"Windows could not start the Windows Module Installer service on Local Computer

Error 2: The system cannot find the file specified."

Im about to throw my computer out the window and just get a new one lol

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