3 Replies Latest reply: Dec 21, 2010 6:11 AM by slyguy_28
hunted98 Level 1 (0 points)
I bought a new ipad 16 gig from bestbuy tonight and when I opened it up, it will not power on. Connected it to usb and computer wont recognize it. tried charging with the wall charger and usb cord for about 10-25 min and nothing came on the screen, no red battery etc... Anyone have any other tips before I return the unit as defective?

Message was edited by: hunted98

Ipad 16 Gig, iOS 4
  • Michael Morgan1 Level 7 (23,830 points)
    May as well try a hard reset: press & hold both the Home (round one at bottom center of the screen) and the Sleep (small button on the top of the case) buttons for 10+ seconds. If successful, you'll see the white Apple logo appear in the screen and the boot process will continue. If not, time to head back to the Geek Squad.
  • David M Brewer Level 6 (9,365 points)
    Do you have iTunes installed on the computer? If not, you need to install iTunes. It is iTunes that recognizes the iPad when it is plugged into the computer.
  • slyguy_28 Level 2 (165 points)
    Both of the items listed above. Oh, and if you are able to get a refund and go buy your iPad from an apple store- that would be an even better idea...
    Sly