So I started to run into this crash, and it is becoming quite frequent (a couple times a day in the least, every day)
Model Name: MacBook Pro
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 4 MB
Memory: 4 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MBP61.0057.B0C
SMC Version (system): 1.58f15
Thats my computer. Here are the symptoms:
-completely black screen (as if the screen is off)
-back lit keyboard lit up all the way (even if it was not before crash)
-any sound will repeat last frame continuously
-seems to happen when I am playing WoW, whether I am starting it up or have been playing for a while. Haven't noticed it with any other game or with just minimal web browsing. I should also note the computer has NOT been any abnormal temperatures.
-power cord has been plugged in, nothing else but wireless usb mouse
This is my first mac, so with any technical help I would appreciate a thorough explanation! THANK YOU SO MUCH!
EDIT: After doing some more research, I found some people had problems caused by bootcamp. So I am noting here that I do not have any sort of windows installed on my mac! I bought it to get away from that, of course. đ
It sounds like you are experiencing a Kernel Panic. One of the most frequent causes of KP's are RAM related including RAM that has become unseated, RAM that has failed, Incorrect RAM installed. Judging by the amount of RAM you state I'd recommend looking at System Profiler and see how much RAM is being addressed to verify. If that still shows 4GB then the next step is to reseat the RAM and try again.
KP's are really bad and can damage the OS if allowed to continue. You should also be running Activity Monitor to see if you have a process that is taking up a lot of % CPU and if there is any applications that are using a lot of RAM. You also state it happens when your playing WoW...perhaps that is the problem too.
Here are some articles to help you troubleshoot the issue. If you cannot find out what it is contact AppleCare or make an appointment at your local AppleStore to bring it in.
A simple google search shows that WOW seems to cause a lot of problems for mac users. You don't specifically state that your problem only happens when playing WOW, but it sounds like it. Personally I stay away from playing games on my MBP as I feel that they are just too taxing on everything from the battery to the processor. If I want to play games, I'll do it on my xbox.
Ignored the problem and it stopped happening because I stopped WoW. Bought Civilization V and now its doing the same thing when I try to load a game.
For whoever said I shouldn't play games on my MBP. Go somewhere else, the computer can handle any game compatible with it on the market, something isn't right.
Could you check your Console (It's under Applications -> Utilities -> Console.app) and see if you have any logs under something like Diagnostic and Usage... -> System Diagnostic Reports? You might have to dig through a few sub units of the Console log list - it's that lefthand pane of it. I'm having a really similar problem, and would like to see if your having the same kernel panic issue as I am. If there are a couple logs labeled Kernel_(insert dates here), could you post them?
I am having the same problem, I do not play games on my Mac. I have roughly the same model, with only 8GB RAM and SMC Version 1.58f16 difference.
This crash has been happening more frequently lately. I'm not doing anything intensive on the machine. Mostly web browsing and Ruby on Rails development. I'm not coming close to using all my RAM.
There was absolutely nothing in my console output this time. Last time, I saved the console output. Here's what it was:
Interval Since Last Panic Report: 47378 sec
Panics Since Last Report: 1
Anonymous UUID: A5EE7AAD-D78F-49E8-A9E7-A1D9D49DCBC3
BSD process name corresponding to current thread: WindowServer
Mac OS version:
10J567
Kernel version:
Darwin Kernel Version 10.6.0: Wed Nov 10 18:13:17 PST 2010; root:xnu-1504.9.26~3/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
I am also suffering this same problem. My machine is nearly identical to BatmanMike's. It occurs whenever I am playing Civ V or I try to launch cogs while booted into the Mac OS.
It is extremely unlikely to be a hardware problem, as I am able to play games all day long when I'm booted into boot camp.
Message was edited by: Eupfhoria9
I'm having the exact same problem here. Multiple times a day in the middle of work, my Mac crashes. Thought it was possibly VMware and Win7 but happens when I don't run VMware. Thought it was using an external monitor but happened without one connected. Thought it was putting the MBP to sleep instead of shutting down and rebooting every day but crash happens either way. Thought it was my Seagate Time Machine drive but happens when I don't have it connected. Has to be something with the display RAM/GPU or something. One day, when I was trying to do a presentation, I had my DisplayPort to VGA adapter connected to a projector and the screen crash happened 4 times in a row.
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10J869
Kernel version:
Darwin Kernel Version 10.7.0: Sat Jan 29 15:17:16 PST 2011; root:xnu-1504.9.37~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 25603903553541
unloaded kexts:
com.apple.driver.LSI
FW500 2.5.8 (addr 0x7c372000, size 0x12288) - last unloaded 20633585981792
I too am now experiencing this issue quite regularly. This is also my first macbook.
It occurs randomly, multiple times a day. I can guarantee that it will happen if I run a game, sooner or later. But it is also occurring other times when simply browsing the web or completing an assignment ( Yes, I have lost copies or changes made to documents ._.) I really would love to know what problem I am experiencing, I spent a lot of money on this computer - it should work.
Next time I crash I will post the result. I know that ALL crashes are related to nvidia process - i've examined the report many times.
My brother who has the 13" (mid 2010) macbook has NEVER experienced the Black Screen of Death. Interesting.
Heres to hoping we find a solution.
Mike
UPDATE: Just occurred AGAIN ... GRRRR. This time it didn't allow me to submit a bug report. :/
Keeps happening to me so I called Apple Support. I don't have an extended support plan so to get any help, I would have to pay $49 for a one time issue (good for 30 days). I'm going to see if my company will pay for the 3 yr plan and get the support I need. But here's what I think will happen. Apple Support will walk me through a series of steps including resetting PRAM, running disk repair, etc. And if this is in case a hardware issue (like a bad RAM), I'll have to take it into the store. My feeling is that this is a GPU firmware issue, specifically NVDIA. Here's what I see about my GPU:
NVIDIA GeForce GT 330M:
Chipset Model: NVIDIA GeForce GT 330M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0a29
Revision ID: 0x00a2
ROM Revision: 3560
gMux Version: 1.9.21
Displays:
Color LCD:
Resolution: 1680 x 1050
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
LEN L220xwC:
Resolution: 1920 x 1200 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Mirror: Off
Online: Yes
Rotation: Supported
Adapter Type: Mini DisplayPort To VGA Adapter
Adapter Firmware Version: 1.03
I'll report back once I go through Apple Support. I'm surprised others haven't gone through support (or have they?).
I'm having this same problem on my new Macbook Pro.
Specs:
Mac OSX 10.6.7
Macbook Pro 15"
HD Screen/Webcam
2.2 GHz Intel Quad-Core i7
1 GB ATI HD 6750M video card
8 GB ram
750 GB HD
I either get a black screen of death, or the video card crashes (visible artifact all over the screen). Requires a manual reboot. I created a thread of my own days ago and never got any responses so I set up an appointment via phone today with someone from Apple. Will report back...
Please do report back. Your case throws off my suspicion that this is a NVIDIA problem since you have an ATI video card. I went to the NVIDIA site and found a fairly recent video driver that I was thinking about upgrading to. Not sure if I want to do that now since you're having problems without the NVIDIA. Keep us posted. Thanks!
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Please do report back. Your case throws off my suspicion that this is a NVIDIA problem since you have an ATI video card. I went to the NVIDIA site and found a fairly recent video driver that I was thinking about upgrading to. Not sure if I want to do that now since you're having problems without the NVIDIA. Keep us posted. Thanks!
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Should we talk about any apps we have running? đ I still feel nvidia is the causing the problem. OR something to do with dynamic switching. Right now I am using Intel solely, and have had no problems what-so-ever. Also what is the age of everyones macbook - we could have computers from same batch.
I took my MacBook Pro to Genius Bar and they found a problem with the logic board. That's after the first diagnostics (where they boot holding the 'N' key) came up clear, but in describing my problem in more detail--kernel panic, black screen--they kept the MBP overnight for stress testing and recreated the problem. They replaced the logic board (took about 3 days) and I just got it back last night. So far no problems today, but we'll see. I'm hoping that did the trick. For others who are experiencing this problem, you should definitely take your MBP in and get it repaired. Good luck!
Have you had this happen any more since they replaced your logic board? I have been able to replicate this almost instantly when using iPhoto. If you have not had this happen any more, it would lead me to beleive my logic board is bad as well. I have one of the i7 15 inch MBP with 8 gigs of ram. Are you running a similar system?
