1 2 3 4 Previous Next 166 Replies Latest reply: Jan 27, 2014 6:55 AM by mfaizanashraf Go to original post Branched to a new discussion.
  • 15. Re: Viber problem on iPhone 3G
    theViberTeam Level 1 Level 1 (105 points)
    Hi,

    I'm excited to announce that Viber 1.1 has just been released.
    This new version focuses on the addition of small new features, and mainly - bug fixes.
    For release notes and the full fix list, I invite you to visit Viber's AppStore page and download Viber 1.1

    In addition, I would like to draw your attention to our major updates in our Privacy Policy. We changed confusing clauses and made them much clearer, in accordance to users' feedback.
    We would like to thank you for that feedback in the past 2 months, that allowed us to improve and better our service noticeably.

    If you have any questions, don't hesistate to ask.

    Thank you,
    Viber Media.
  • 16. Re: Viber problem on iPhone 3G
    theViberTeam Level 1 Level 1 (105 points)
    Hi everyone,
    We would like to deliver a message from our company to all our users:

    Recently there have been some complaints about Viber calls that don't get through, or over-consumption of battery. We have realized that many users choose to completely shut Viber off when they don't call (relying on Push Notifications for receiving calls).

    But this solution actually causes the reverse effect - it disrupts incoming calls, and it wastes battery life, trying to activate the Push Notification mechanism each time a call is received.

    For those of you with iPhone 3Gs and up (with "Multitasking") - we advise all our users to keep their Viber running in the background, thus saving battery life and hopefully fixing the "Missed Call" bug.

    Thanks, and as usual if you have more questions please let me know,
    Viber.
  • 17. Re: Viber problem on iPhone 3G
    ronica Level 1 Level 1 (0 points)

    I have just purchased a brand new iPhone4 and installed Viber.

     

    I am also experiencing the problem where I can't pass the continue tab.

     

    I have tried uninstalling the program and reinstalling it but still no success.

     

    Some of my friends on Viber have tried entering the phone number in various different formats and it still refuses to pass the continue tab.  It almost seems like the phone number is not being accepted, but I am positive about entering the number and have even looked and other phones setup and tried every possible combination of formats.

     

    The reviews are so great that this has influenced me to buy an iPhone, and all I can do right now is hope that someone from the Viber Team posts some solution.  I have even tried the link pointing to the solution but the link just says "failed to load session"

     

    I leave this problem in the capable hands of The Viber Team.

  • 18. Re: Viber problem on iPhone 3G
    alkim Level 1 Level 1 (0 points)

    Hi,

     

    I have installed Viber but I don't know how to enable push notifications. I use iphone 3gs. I am sure all my notifications are on at my iphone but i don't know how to "push notifications" for Viber, so Viber do not notify me any thing (incoming calls, missed calls, messages etc.) when Viber is in the background or it is off.

     

    Unfortunatelly, at the beginning, when i was setting Viber on my iphone i had missed to tap "ok" to the message which enables the push notifications. In order to fix this problem i deleted and installed Viber 4 times but it did not work.


    I am afraid, once i have missed push notification message, it will never be fixed again , will it be? i have visited "http://helpme.viber.com" but the link given accordingly did not work.  So, how this problem will be fixed.

    Help me Viber Team.

     

    Alkım.

  • 19. Re: Viber problem on iPhone 3G
    theViberTeam Level 1 Level 1 (105 points)

    @alkim

     

    First, please visit this URL: http://helpme.viber.com/index.php/Knowledgebase/Article/View/24/0/you-cant-compl ete-the-viber-set-up

    If it still doesn't work, then the cause of the problem might be the fact that your iPhone is unlocked or jailbroken, and that interferes with Push Notifications in your iPhone. We've heard that some of our users fixed this problem using something called "Push Doctor", but this is *NOT* an official solution from Viber Media.

  • 20. Re: Viber problem on iPhone 3G
    mirkoni Level 1 Level 1 (0 points)

    Hi Viber team,

     

    I seem to have a similar issue. It started about a month ago - push notifications are ON (including the ones for Viber), however when I open the app I get a pop up message saying that the Push Notifications are turned off and need to be turned on. Clicking "retry" kept the pop up window popping up again and again.

     

    I removed the app, downloaded it again, and now when I press the Continue button I get the same pop up message. As a verification that the problem is not in the phone (iPhone 3G) and the notifications, WhatsApp is working smoothly.

     

    Please advise.

     

    Cheers,

    Miro

  • 21. Re: Viber problem on iPhone 3G
    afonsito Level 1 Level 1 (0 points)

    I have an iPhone 3G 3.1.2

    I have used Viber for months and it worked fine most of the time

    Recently I updated to the latest version of Viber and since then it does not work at all. I can not open the icon on my screen

    I have tried to re-install and now I am told by the AppleStore that Viber is not compatible with my phone as it requires iPhone 4

    How can I get the Viber version that I used to have and was totally compatible?

    I am not planning to change my mobile phone soon

     

    Thank you

  • 22. Re: Viber problem on iPhone 3G
    theViberTeam Level 1 Level 1 (105 points)

    @mirkoni -

    iPhone 3G is not officially supported by Viber (as stated in our website) but only iPhone 3Gs and above. This might be the cause to the problems you are experiencing. Also, if your iPhone is Jailbroken, that could be a reason for the problem. Please contact our support team at http://suppot.viber.com and elaborate on the problem, and they might be able to assist you further.


    @afonsito -
    Please see my response above regarding iPhone 3G. About iOS3, it's not yet compatible with Viber but we're working on a solution this very moment, and we hope it is ready soon.
    I recommend you to follow us on our Facebook page for the latest updates and news.

  • 23. Re: Viber problem on iPhone 3G
    kerenkalifa Level 1 Level 1 (0 points)

    Hello,

    I have iphone 3G as well but the problem i'm having is different:

    when I call someone or someone calls me withe viber the other side can't hear me while I'm hearing the other side perfect/

    please help me with this problem caouse I really like this app but can't use it without the other side hearing me talking/

    Thanks in advance,

    Keren

    Please send the reply to my email as well:

    kerenkalifa@gmail.com

  • 24. Re: Viber problem on iPhone 3G
    ufo8020 Level 1 Level 1 (0 points)

    I have some of these problems too.

     

    I am using iPhone 3GS (never jailbroken) with iOS5, and the Viber is 2.1.1.

     

    First, I found my Viber contact list is empty, I do sure there were many contacts on that list while I using the previous version. So I deleted the Viber, downloaded again from the App Store and reinstalled.

     

    Then I followed the instruction and got the access code from SMS. I entered the code but it said it's an invalid code and asked me to try again. After tried many times, I pressed the "No Code?" button on the setup screen and then I received a photo call which I got the code again, but still field and can't access.

  • 25. Re: Viber problem on iPhone 3G
    afonsito Level 1 Level 1 (0 points)

    What I would really like to be able to do is to reinstall an older version of Viber.

    The thing is, I used Viber on my same old 3G phone and it worked fine for months - until I updated to the latest version

    Where can I get hold of old versions of Viber?

    Thnak you

  • 26. Re: Viber problem on iPhone 3G
    theViberTeam Level 1 Level 1 (105 points)

    @kerenkalifa - We are about to release a fixed version of Viber (2.1.2) within the next few days. Please keep check AppStore for updates, and once it's released, uninstall your current version and install the new one. If it still doesn't work on the new version, please contact me again and we'll try to further investigate the problem.

     

    @ufo8020 - Please remove Viber, wait 24 hours (not less) and then try again. If the code is still invalid then, contact our support team at http://support.viber.com and elaborate on the problem.

  • 27. Re: Viber problem on iPhone 3G
    Ahmadreza JP Level 1 Level 1 (0 points)

    Hi

    where can I get old Viber version? (I have 3GS with IOS 4 )
    I had updated Viber after that I can't call one of my friend  who has a Iphone 3G & I am so Sad.

  • 28. Re: Viber problem on iPhone 3G
    theViberTeam Level 1 Level 1 (105 points)

    Your friend will be able to download Viber on his 3G again within the next several days (we will release a new, fixed version).

     

    We apologize for the temporary inconvenience.

  • 29. Re: Viber problem on iPhone 3G
    smkdinesh Level 1 Level 1 (0 points)

    This moring i receive message from apple to down load the latest version of viber after I download I can't use it anymore the screen is all white nothing could be seen I have reinstalled if few times but still the same.

    Can anyone tell me what I should do abt it. or do I ahve to wait few days and try  it again.

     

    The older version was better and I never had any problem with that is there anyway to download the older version again.

     

    Thanks

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