Previous 1 2 Next 23 Replies Latest reply: Jul 16, 2011 6:01 AM by psorensen
blackbeard Level 1 (0 points)
Has anyone found a solution to this syncing problem? updated everything including antivrus, found countless solutions on google and youtube, but many people find they still have the issue.

Windows Vista
  • blackbeard Level 1 (0 points)
    Well, I wish I could get this error to pop up, because when it did I could still sync. Now I cant sync at all, if anyone has answer out there, please post

    Message was edited by: blackbeard
  • David Brady Level 1 (0 points)
    I was getting this same error for an iPhone and two iPads after updating to iTunes 10.2.1, and installing Xcode 4 under Mac OS X 10.6.6.

    Here's what I did to resolve the issue (NOTE: These steps came directly from an Apple Support document which outlines removing iTunes completely from your computer. However, since I wasn't willing to do this ALL the outlined steps, I only applied the steps below):

    1. Disconnect any iOS device(s) from the computer.
    2. Move the iTunes application icon to the Trash.
    3. From the Finder, choose Go > Go to Folder
    4. Enter (without quotes) "/System/Library/Extensions" and then click Go.
    5. Locate the file "AppleMobileDevice.kext" and drag it to the Trash.
    6. Choose Go > Go to Folder.
    7. Enter (without quotes) "/Library/Receipts/" and then click Go.
    8. Locate the file "AppleMobileDeviceSupport.pkg" and drag it to the trash. Note: This file may not be present in Mac OS X v10.6 or later; skip to the next step if this is the case.
    9. Restart your Mac.

    Since I was very nervous about losing data, I did NOT empty the Trash.

    After restarting, I downloaded the latest version of iTunes and installed it:

    Once complete, I opened iTunes and was quite pleased to see that all my data was intact. I then plugged in an iPad and voila -- problem solved. iTunes did not generate the "iTunes was unable to load provider data from sync services" error and it completed a backup, then sync'd without error. I did the same for my iPhone and finally my wife's iPad.

    Hope this helps!
  • Marcus Ray Level 1 (30 points)
    Thanks. I just ran into this problem after installing the latest version of Xcode 3.2.6 with the 4.3 SDK.
  • Trevor Harley Level 2 (365 points)
    Yes it solved it for me too, so many thanks.

    I don't know exactly what caused the problem: I installed iTunes 10.2.1, the Java update, upgraded MobileMe calendars, and applied the Xcode update at about the same time, but then when I plugged either in I immediately got the message in iTunes "iTunes was unable to load data class information from Sync Services. Reconnect or try again later." Except it didn't, and neither did restarts or running Onyx.

    I noticed that Windows users tend to get this message a lot, but yours is the only I could find for Mac Users.

    So in short reinstalling iTunes did the trick for me. I deleted the AppleMobileDevice.kext from /System/Library/Extensions and AppleMobileDeviceSupport.pkg from /Library/Receipts/ by hand in the Finder though, although you have to enter your password. I'm not sure whether these steps or essential or not.

    So many thanks again David, you've made me a very happy man.
  • MikeK5117 Level 2 (165 points)
    David, thank you. I too installed Xcode 4 and it wrecked my itunes syncing with my iphone. Followed your instructions and everything back to normal.
  • Cykron Level 1 (0 points)
    Thanks for the solution! Had the same problem since installing Xcode 4 on my MacBook and now it's gone!
  • Seven41 Level 1 (0 points)
    David Brady you're a star!

    Solution worked perfectly for me and does appear to have been caused by install of XCode 4.
  • Smorgo Level 1 (0 points)

    What with an iTunes updates, an iOS update and an XCode update in the space of a few days, I thought this was going to be a monster of a job to fix.

    Thank goodness it turned out to be relatively simple.
  • Gordon Gecko Level 1 (0 points)
    This worked perfectly. Thank you
  • Mark Levitt1 Level 2 (210 points)
    I also got this message after installing Xcode 4

    All I did was download iTunes 10.2.1 from Apple and re-install it. Specifically:
    1) Disconnect iPhone
    2) Quit iTunes
    3) Open downloaded iTunes 10.2.1 dmg and double click Install iTunes
    4) After iTunes installed, connect iPhone.

    Problem was gone.

    So, I think re-installing iTunes solves the problem, but I'm not sure you need to go through all the steps of finding the extensions, receipts, etc.
  • Trevor Harley Level 2 (365 points)
    I suspect reinstalling iTunes is all that is needed then. But if that doesn't work it would be worth trying the additional steps of removing all traces of the app before you reinstall it (but don't delete your library).
  • Vineet Level 1 (15 points)
    I just had the same problem after installing XCode.

    I was constantly getting the "itunes was unable to load data class information from sync services" message whenever I selected my phone in the Devices sidebar. In addition, the "devices" tab in iTunes preferences had no entries for either of my phones, so even after the sync was completed, it complained that "itunes could not backup the iphone because the backup session failed".

    I just re-installed iTunes 10.2.1, without bothering to touch the extensions/receipts, etc., and things are back to normal now. The entries for my phones re-appeared in the devices tab of iTunes preferences, and all sync sessions now go through completely without any errors.
  • garyzhu Level 1 (0 points)
    (1) Xcode 4 is causing the issue.
    (2) Just reinstall iTunes. After that, when you sync, you may want to double check if your contacts and notes are still checked to be sync-ed.
  • robschoen Level 1 (0 points)
    Thanks! I followed David's instructions and it fixed the problem for me.
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