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ggbg90
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Q: Cannot update iTunes, help needed!

I tried to update my iTunes recently, but the update failed because of the Bonjour file. Every time it tried to install a message popped up saying "The feature you are trying to install is on a network resource that is unavailable". Below this it asked me to select an alternate path the file Bonjour.msi. When I specified the folder it still came up with the same message.
I tried to uninstall iTunes (via the Control Panel) but that didn't work either, it said the program didn't exist, even though I use it every day!

Can someone help me out.

Toshiba Satellite, Windows Vista

Posted on Dec 22, 2010 3:09 PM

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ggbg90

Q: Cannot update iTunes, help needed!

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  • by b noir,

    b noir b noir Dec 22, 2010 5:08 PM in response to ggbg90
    Level 9 (72,129 points)
    Dec 22, 2010 5:08 PM in response to ggbg90
    The feature you are trying to install is on a network resource that is unavailable". Below this it asked me to select an alternate path the file Bonjour.msi.


    Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.

    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)

    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any BonJour entries and click "Remove".

    Quit out of CleanUp, restart the PC and try reinstalling iTunes again. Does the install go through properly now?

    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)