1359 Views 1 Reply Latest reply: Dec 22, 2010 10:34 PM by babowa
Would this be your iMac:
+i tried registering the computer but the serial numbers seems to be invalid, how can this be? when i type in the number , it comes up as an "imac late 2009" when im taken to the following page for warranty and hardware coverage, i put in the same exact serial number and it says its an invalid number. I don't understand, would apple be able to help me with this?+
You said you bought a new iMac - was the box sealed? I can think of two possibilities: a) since this model was introduced October 2009, it could have been used by the previous owner or b) if it was indeed new, you will need to ask Apple about the warranty. The reason is that Apple generally uses the original shipping/purchase date for the start of the warranty, so you may already be well into the period or it may have already ended. Adding to the problem is the fact that you purchased it from a person (rather than an authorized store). Do you have the seller's name and address?
I would suggest to call Apple first, explain your situation and see if you can figure out when the warranty period was activated. If necessary, you may also want to call the seller and ask for the information (especially if the seller claimed that the iMac was under warranty).
If you've covered by the warranty, I'd suggest simply taking it to an Apple store for a repair. If you are not, I would try to make the seller responsible if at all possible.