Connection issues with Vista and Time Capsule

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Connection issues with Vista and Time Capsule

Hello All!

I am trying to connect my sister in laws laptop to their uncles time capsule's guest network but keep getting a windows error stating the "the selected data rate is not correct" on the vista machine.... how do i fix? so laptop can connect to timecapsule to get online

eMachines, Windows Vista, Home basic, Athlon 2650e 1.60GHZ Processor, 1GB RAM

Posted on Dec 23, 2010 9:22 AM

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Answer 1

Dec 23, 2010 9:50 AM in response to DarkTank83

Connection difficulties with a PC are almost always security setting related.

Have you temporarily turned off the security on the Guest network to see if the PC can connect that way?

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Answer 2

DarkTank83 Author

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Dec 23, 2010 9:51 AM in response to Bob Timmons

yes still no go.... how would a password setting be affecting a data rate level?

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Answer 3

Dec 23, 2010 10:06 AM in response to DarkTank83

Not sure what you mean by data rate level.

If the Multicast Rate level is set too high on the Time Capsule, it would not allow a "slower" device to connect. That should not be a problem with a newer laptop.

Check the Multicast Rate setting on the Time Capsule and set it as low as possible.

AirPort Utility - Manual Setup
Click the Wireless tab below the icons
Click Wireless Network Options to find the page

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Answer 4

DarkTank83 Author

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Dec 23, 2010 11:12 AM in response to Bob Timmons

what i mean by data rate level is what the PC is telling me when i run diagnostics on the connection because it says it couldnt connect... when the diagnostics complete it says "the selected data rate is not correct" as the reason why it cant connect

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Answer 5

Dec 23, 2010 11:37 AM in response to DarkTank83

Maybe a PC guy will read this and offer a translation for us. Google says data rate is simply the speed at which information is transferred.

The Radio Mode of the Time Capsule controls the speed of the network. But, I'm sure that it is already set in a compatible setting like 802.11n/g/b. That would allow virtually any device to connect.

You might want to try the AirPort for Windows Forum, where the PC guys hang out.

Message was edited by: Bob Timmons

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Answer 6

Tesserax

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Dec 23, 2010 1:14 PM in response to DarkTank83

Is the Guest Network currently configured for wireless encryption or is it open? If encrypted, temporarily disable it. Can the Vista PC connect now?

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Answer 7

Dec 23, 2010 1:21 PM in response to Tesserax

Hi Tesserax

I thought this might be the real issue and asked about it early in the thread. The response indicated that this step had already been performed and the laptop still would not connect.

It's not possible to assign a different name to the 5 GHz component of the Guest Network, but maybe the PC is seeing a conflicting signal with the same SSID at both 2.4 GHz and 5 GHz. I'm not sure how to work around that since separate naming is not supported on the Guest Network.

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Answer 8

Tesserax

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Dec 23, 2010 1:30 PM in response to Bob Timmons

Oops, you're right. Sorry about that!

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Answer 9

Tesserax

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148,251 points

Dec 23, 2010 1:37 PM in response to DarkTank83

Sorry about asking the same question twice. (Thanks Bob)

I would suggest trying some basic troubleshooting to, hopefully, uncover the problem with why the Vista PC is having difficulty connecting to the TC's Guest Network.

To start, let's use Vista's built-in "automatic" troubleshooter.
o Start > Start Search
o Type in: ncpa.cpl, and then, press <Enter>
o Select the active connection. This should be the PC's wireless adapter.
o Select "Reset the network adapter <Connection Name>"

Please post back your results.

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