14 Replies Latest reply: Mar 19, 2011 1:23 AM by krbagman
coco00452 Level 1 Level 1 (0 points)
I've search throughout this forum and others and still having trouble with iTunes (v 9.2.1.5)and my parents' ATV (1st gen) to show up on the device list. Here's what I did so far: originally updated to the lastest iTunes (v 10) and ATV software. No luck. Disable firewall in XP and no luck. Check ATV and it can play movie trailer without a problem. It's connected via wireless with my parents network. From an internet connectivity side, the apple TV is working fine.
After reading other posts, people seems to have problems with the new iTunes 10, so I removed iTunes 10 and downgraded to iTunes 9. Again, no luck. During these countless failures, I have reboot iTunes and Apple tv multiple times without luck. I've even disable firewall in the router and even added port 5353 UDP in the computer firewall side. In iTunes 9 there is an apple TV tab in preference option and I was able to click to find apple TV so of course I click on it as well. In iTunes 10, there was no such tab though.
I just cannot get ITunes to recognize the Apple TV in the device list!! I'm getting so frustrated. I got this for them as an X-Mas gift. My Apple TV (1 gen) is functional at home so it's not that I never set this thing up before.

Please please help! The setup currently is: Windows XP SP3 with ITunes 9 and apple TV 1st gen 160gb. Please keep in mind that I've already tried updating to iTunes 10 and still no go...that's the reason why I downgraded to 9.

Mac Pro, Windows XP SP3
  • 8554U Level 1 Level 1 (0 points)
    I'm having the exact same problem. Everything connects fine, I can get on the internet, watch movie trailers, etc. What's even stranger is I can select streaming audio (lower right corner, select speakers) and it will stream the audio to the apple tv that itunes can't see?!

    The problem is where did the box go in the new itunes version to "find apple tv" box go!
  • coco00452 Level 1 Level 1 (0 points)
    Ok I give up! I just got off the phone with Apple Support. I did everything imaginable short of taking the ATV to the apple store. I factory restore ATV several times, uninstall and reinstall iTunes multiple times and even removed all other apple software assoc with iTunes. I'm back to the newest version of iTunes 10 now. all firewall turned off. I even created Port 5353 in my ethernet access. I have no freakin idea. This really *****. I don't think it's an defective ATV but there's always a possibility. Hope someone can find a solution, otherwise I'm sending this ATV back
  • Pacodetw Level 1 Level 1 (0 points)
    Same problem here since I upgraded to the latest itunes.
  • Jeffrey Koontz1 Level 1 Level 1 (5 points)
    Same issue here. I didnt neccessarily pinpoint to any particular time, but I can stream music from itunes using multiple speakers.

    That said, it doesn't show up as a device to make changes to what photos, movies, etc sync over, general settings, etc.

    Message was edited by: Jeffrey Koontz1
  • Jeffrey Koontz1 Level 1 Level 1 (5 points)
    Solved my own problem..

    Went into the AppleTV settings, and then scrolled down to Computers. Found my itunes library was grayed out. Clicked on it, it asked if I wanted to continue as I would lose all content from that library. Continued, and then it eventually came up with a 5 digit code to connect to itunes. Meanwhile back at itunes, the appletv was showing up as a device, I clicked on it, put in the 5 digit code, and now it is syncing, but showing up in devices and appears fixed.
  • Essie M Level 1 Level 1 (0 points)
    Struggled with the same.

    My iTunes is in Dutch, but should red something like this.

    iTunes > Advanced menu (in top bar iMac) > Choose photo' s to share > take it from there.

    Good luck.
  • The Anzolas Level 1 Level 1 (0 points)
    Thanks that solved my problem but now all Music on the Apple TV is gone!
    any hint?
    The Music was stored on the HD of the Apple TV.
    In My Music in teh Apple TV are all shown but when I play it says:
    "Cannot Play the Current song"
    Any idea how to look if the music is still there?
    Thanks
  • crochammer Level 1 Level 1 (0 points)
    I am having the same problem except I took the ATV to the Mac store and they tested it. It popped up on their network and in iTunes right away so I guess it's not the device itself. I have tried absolutely everything according to all the various topics from Apple on this based on ethernet and wireless connections, several install and re-installs of old and new iTunes and the port forwarding, all firewalls down stuff. I can ping the ATV fine too. It will not show up in iTunes so I can enter the code to pair with iTunes. I can download movies though?
  • racey43 Level 1 Level 1 (0 points)
    Jeffrey Koontz1 wrote:
    Solved my own problem..

    Went into the AppleTV settings, and then scrolled down to Computers. Found my itunes library was grayed out. Clicked on it, it asked if I wanted to continue as I would lose all content from that library. Continued, and then it eventually came up with a 5 digit code to connect to itunes. Meanwhile back at itunes, the appletv was showing up as a device, I clicked on it, put in the 5 digit code, and now it is syncing, but showing up in devices and appears fixed.

    Went into the AppleTV settings, and then scrolled down to Computers. Found my itunes library was grayed out. Clicked on it, it asked if I wanted to continue as I would lose all content from that library. Continued, and then it eventually came up with a 5 digit code to connect to itunes. Meanwhile back at itunes, the appletv was showing up as a device, I clicked on it, put in the 5 digit code, and now it is syncing, but showing up in devices and appears fixed.

    This works for me too but as re-syncing takes about 5 hours it's an unsatisfactory solution
  • Waitoshoot Level 1 Level 1 (0 points)
    My fear is that with the iTunes 10 update, Apple has made the first gen ATV obsolete. Thus we need to buy the new ATV.

    I too have the same problem with iTunes not seeing my ATV device. I have tried all the resetting possible and still now recognition of the ATV.

    Clever!
  • Waitoshoot Level 1 Level 1 (0 points)
    Yes I have sent an email to Apple support with no responses.
  • mauijiminar Level 4 Level 4 (1,605 points)
    I have all the updates and it works fine. You may want to unplug the ATV and reset it.. I had to do that once.
  • zonkout Level 1 Level 1 (0 points)
    I had the same problem but decided to keep it Apple "simple". Since the ATV (1st Gen, ver. 3.0.2) was not showing under iTunes devices (running ver. 10) I did the following. I had read all these posts so I went to my system preferences and turned off the Apple native firewall on my MacBook Pro just in case. I then went on the ATV and disconnected it from all computer(s). While itunes was open I went to the ATV and unplugged its power source, waited a few seconds and then plugged it back in. I then went to the the settings on the ATV and reconnected to my computer. The ATV gave me the 5 digit code to enter. By the time I got back to my computer the ATV was in the device list on iTunes. I then clicked on it and entered the code and they are communicating no problem. I then went in and set sync preferences just like you do with an iPad or iPod. Hope that helps someone out!
  • krbagman Level 1 Level 1 (0 points)
    Not sure if this has been suggested or covered already but....when my 1st gen ATV dropped from the device list in Itunes after recent "upgrades" to my ATV and Itunes, this is what corrected the problem for me.

    Basically uninstall the latest version of Bonjour and "downgrade" to an earlier version. As far as I know my Itunes and ATV software are both running the "latest and greatest" versions as of last week (early March 2011) on a Windows Vista based Toshiba laptop.

    Close Itunes. Uninstall Bonjour 2.x
    Download and install the earlier version of Bonjour for Windows 1.x from http://download.cnet.com/Bonjour-for-Windows/3000-18507_4-93550.html. Reopen Itunes and wha-la (ATV comes back in Itunes as a device and syncs).

    Hope this helps anyone who is frustated.